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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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May 20, 2022

Erick and Lenny always are diligent, caring, courteous, and professional. I know that they ensure that my car is running smoothly and safe on the road. Everyone in the service department is friendly and More

by LGGG222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
May 23, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Erick and Lenny took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 18, 2022

The surcharge for using a credit/debit card is ridiculous. As long as this is in place, I will take my business elsewhere. The service itself was done quickly, and the staff was easy to deal w More

by patzor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We are sorry that you were not pleased and hope to continue to earn your business in the future.

May 17, 2022

Great customer service in a very timely manner from the time I walked through the door and left. Everyone I encountered was very pleasant and helpful. More

by dleschia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Brown, Danny Waguespack
May 18, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 15, 2022

It feels like this service facility gets bogged down when it comes down to simple maintenance and inspections. One hour jobs often take 2-3 hours to complete. More

by todjmorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Toyota of Kenner responded

Thank you for choosing Ray Brandt Toyota. We're sorry to hear that your visit didn't meet your expectations. We pride ourselves on providing excellent customer service and would like to apologize for falling short of that during your visit. Your review has been sent to a member of Management, and someone will be in contact with you shortly. Ray Brandt Auto Group

May 12, 2022

I scheduled service and was in the shop a few days later. Dealership personnel were friendly and professional. I arrived as scheduled and was on my way an hour later. My service rep Doug Montalbano, informe More

by PJPOLLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 11, 2022

Brad Miller in service is excellent. He kept me updated while I waited. I knew exactly what was needed and the price. I will recommend Ray Brandt to my family and friends. More

by G4J2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Miller
May 16, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 06, 2022

Doug Montalbano in service was very helpful and kind. I will definitely return when service on my vehicle is needed. More

by juenfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 05, 2022

Doug Montalbano in service was very helpful and kind. I will definitely return when service on my vehicle is needed More

by j.chute
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 05, 2022

On time, quick service and a fair price, friendly and accommodating. Comfortable chairs to wait in. More

by SRD1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
May 10, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 04, 2022

Quick and reliable service. Service team is always a pleasure to do business with. Been my go to dealership for years. More

by TRISTENNMARIEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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