Back

Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

Sort by
June 17, 2022

Ray Brandt provided its customary service ; however, the department would not venture an estimate on the timeframe within which future work would be required. More

by KEN_SCRBRGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit, and wee appreciate your feedback! Ray Brandt Auto Group #WeMakeItEasy

June 17, 2022

Polite and professional service. The wait was not extremely long and repairs done in timely manner. More

by JOANGF1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 15, 2022

The service department was excellent! We were on vacation from out of state and rolled over debris on the road. When my Prius started making a horrible rattling noise we found Ray Brandt More

by mommarus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 14, 2022

Service advisor was prompt in acknowledging me upon arrival and delivered professional service. Also, it didn't take them long to finish servicing my vehicle. More

by JASONGRANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Hernandez
Jun 14, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 14, 2022

Service department is in dire need of help, too many people just sitting around doing nothing More

by EREESE5404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Hernandez
Jun 15, 2022 -

Toyota of Kenner responded

Thank you for your review of Ray Brandt Toyota, we appreciate the feedback. We are constantly trying to improve our service department and we apologize for any inconvenience you experienced. If you would like to leave your contact information, a member of Management would like to reach out to you to discuss your visit. We look forward to speaking with you soon. Ray Brandt Auto Group

June 13, 2022

I appreciate Mrs. Sheila in the service department for always helping me out when needed. More

by ODARAB6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Sheila took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 13, 2022

Ray Brandt's Service is outstanding. They only recommend additional work when it is necessary and they are considerate of your time. Unlike some other dealer's service department, they More

by GPESSES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Sheila took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 10, 2022

Great Friendly service! My Truck was taken quickly for service and the wait was very pleasant. More

by KGRANIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 10, 2022

Your dealership is awesome. . Doug Montalbano is really great to work with and tries his best to make sure you are satisfied with the service.. unheard of in the service busines More

by SALCASERTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Halprin, Danny Waguespack, Brad Miller, Brett Hernandez
Jun 10, 2022 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

June 09, 2022

No sense of urgency from any Toyota Service Department Team member when I pulled up. I stood outside waiting to be assisted and had to go inside for assistance. In the past, someone was outside and assis More

by XPWRIGHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Toyota of Kenner responded

Thank you for choosing Ray Brandt Toyota, and for taking the time to provide your feedback. We are sorry to hear that you did not have a positive experience when visiting our service department. Our goal is always to provide excellent customer service, and it sounds like we failed to do that in this instance. We will be sure to pass along your comments to our team, so that they can learn from what happened and improve their service in the future. We apologize for any inconvenience or frustration that our service may have caused you.

...
60
...