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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,104 Reviews
Call Service Center (504) 702-6926

2,104 Reviews of Toyota of Kenner - Service Center

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February 19, 2024

Came in for recall work, easy to make an appointment and work was done quickly. More

by Gerardleelewis
Recommend Dealer
Yes
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Feb 19, 2024 -

Toyota of Kenner responded

We are glad to hear that your recall work was a hassle-free experience and completed quickly. Making an appointment should always be easy and it's great to hear that we accomplished that, so you can get back to driving your car with peace of mind. We appreciate you taking the time to share your experience.

Helpful
February 14, 2024

All aspect of our buying experience were excellent. We were not pressured at any point. And we're informed about every step of the process. More

by Icocolon
Recommend Dealer
Yes
Employees Worked With
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Cella
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Feb 14, 2024 -

Icocolon responded

Chad Legnon was an excellent salesman and Fred Mena the General Manager were knowledgeable and informative during the entire purchase experience.

Feb 15, 2024 -

Toyota of Kenner responded

Thank you for giving us the opportunity to serve you. We feel fortunate to have a highly knowledgeable Sales Team and an outstanding General Manager, Chad Legnon. Our aim is to offer you the best possible vehicle at the best possible price, and we're delighted to hear that we succeeded in doing that for you. We appreciate you taking the time to share your experience at our dealership.

Helpful
February 14, 2024

Dealership was very attentive to my needs I very pleased with the way they handled my business. More

by clewis
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Feb 15, 2024 -

Toyota of Kenner responded

That's great to hear! It's always important that we prioritize the needs of their customers and provide top-notch service. It sounds like our dealership went above and beyond in meeting your needs and ensuring that your business was handled smoothly. I'm glad to hear that you had a positive experience here. Thank you for sharing.

Helpful
February 10, 2024

They did the work I asked for and didn't try to sell me anything. I appreciated that! More

by cindyjspann
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 15, 2024 -

Toyota of Kenner responded

It is pleasure to hear that we hit the mark. Satisfying customer expectations is what we strive for. We appreciate you taking the time to share your experience.

Helpful
February 08, 2024

Professional, friendly, courteous & allways thorough Completely satisfied with attention to detail and updates throughout service process More

by MKOWITZ
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Feb 08, 2024 -

Toyota of Kenner responded

All of those qualities are what make Shelia an asset to our organization. We are certainly glad that this was what you were privy to during your Service visit. Customer satisfaction is at the top of our list of importance. Thank you for taking the time to share your service experience.

Helpful
February 07, 2024

We were able to get same day service which really helped with our busy schedules More

by todd.schexnayder
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Feb 08, 2024 -

Toyota of Kenner responded

Wonderful when things work in your favor. We do know how difficult it is for most to be without their vehicles. I'm glad that we were able to accommodate your schedule. Thank you for taking the time to share your experience.

Helpful
February 07, 2024

Service was excellent My vehicle has a purge valve issue - the part is on back order they were able to bypass the problem so I can drive my vehicle safely More

by Dorass55
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Feb 08, 2024 -

Toyota of Kenner responded

Thank you for your 5 star review of our Service Department. We are grateful for our knowledgeable technicians that's for sure. It is always good to hear when we provide satisfactory customer service. We aim to continue doing so. Again thank you for sharing your experience.

Helpful
February 05, 2024

Friendly , efficient staff . Service in a timely manner . Everything clearly explained . Next appt set up . Doug Montalbano is spectacular, always helpful and accommodating. More

by DRNORRIS2
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Feb 08, 2024 -

Toyota of Kenner responded

Who does not want to be referred to as spectacular?! Doug is a top-notch Service Advisor. He is very thorough and knowledgeable. Happy to have hit the mark of satisfaction for you. Thank you for sharing your experience.

Helpful
February 05, 2024

Everything was great did what they said need to be done. Did it all in one trip . More

by jnbcourier@cox.net
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Report | Print
Feb 15, 2024 -

Toyota of Kenner responded

We know that time is a precious commodity. With that being said, we always want to be timely and efficient. Doug is one of our best and he cares about providing quality customer service. We appreciate you taking the time to share your experience. We look forward to continuing to provide the same.

Helpful
February 05, 2024

Service for 60,000 mile service. Went well. Some maintenance items needed attention and were fixed. 4Runner runs great! More

by John
Recommend Dealer
Yes
Employees Worked With
Eric is my service person
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Feb 08, 2024 -

Toyota of Kenner responded

Maintaining your vehicle is the key to its longevity. We are thankful that you have chosen us to go along on the journey. Erick is a hardworking and knowledgeable Service Advisor. We have been lucky to have him as a member of our team for a very long time. We appreciate your feedback and look forward to a continued relationship.

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