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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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April 04, 2023

Knew my vehicle was in good hands at ray brandt Toyota and completed very quickly! More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 04, 2023

I was told I would receive a call within a couple days about the estimate prior to any work being done. I didn’t receive any calls and had to request updates. The work was done timely More

by cmf267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Apr 11, 2023 -

Toyota of Kenner responded

Thank you for the review, we truly appreciate your feedback. I apologize that you didn't hear from us within a couple of days - our team strives to keep close communication with our customers throughout all stages of their service experience and that did not happen in your case. Though it appears the work was done timely, follow-through is still essential and I want to thank you for bringing this to our attention. We take pride in providing excellent customer service and we are working on making sure this level of quality is met all around. Again, thank you for taking the time to share your experience, it helps us improve every day! Sincerely, Ray Brandt Auto Group

April 01, 2023

I never get ripped off at this dealership. That is important to me. They treat me well and have a nice waiting area. More

by CYOUHERE2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

March 31, 2023

Great service was provided by customer service agent. Highly recommend it to customers in the area More

by Jalice, Laure Letavernier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

March 31, 2023

Service department is extremely well run and the service department performed services in a timely manner!! More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariano Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Miller, Brett Hernandez, Jason Eddlestone
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

March 31, 2023

Good service but brake noise never solved asked mechanic to do what it takes to fix it.even after fixing it still have the same problem More

by HATEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Miller
Apr 03, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management and someone will be in contact with you soon. Sincerely, Ray Brandt Auto Group

March 30, 2023

Friendly, quick, and reliable service. Exactly the type of service I’m looking for. Thank you. More

by DARRELLW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Patten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

March 30, 2023

The whole team I had to deal with were great when they checked my car. They inform that one of filters and the windshield wipers need ti be replaced. They told me or have these items fixed later. I advi More

by CARMELFEJka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

March 30, 2023

At each visit the service advisor, Eric Burgess, has always been timely, polite, and ready to accommodate. More

by JHEBERT19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Waguespack
Apr 06, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Eric took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

March 29, 2023

Excellent service, communication, and partnership in ensuring i get the best possible car for me. More

by Katie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Patten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Brown
Mar 30, 2023 -

Toyota of Kenner responded

Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

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