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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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July 28, 2023

Doug is a trusted service representative for Ray Brandt Toyota making it easy to return to this dealership. More

by MMOLLERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

July 27, 2023

Dealership does not hold to their contracts and has altered my deal post date. This is unacceptable and Ray Brandt Toyota owes me money for changing my payoff after we signed paperwork. More

by jacalcag
Recommend Dealer
No
Employees Worked With
Amber Netto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Patten
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Rocha
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We value all feedback. Your review has been sent to a member of Management. Sincerely, Ray Brandt Auto Group

July 26, 2023

Excellent service and customer service rep! Extremely satisfied! My appointment for oil change was scheduled for the same day I called…in fact, Sheila said, “have your husband come now… I’ll w More

by DENNISEKEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Shelia took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

July 25, 2023

Service was excellent and very considerate of my needs. There I'll always bring my car to Ray Brant Toyota. Thank you. More

by prentice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Jul 31, 2023 -

Toyota of Kenner responded

Thank you for your glowing review and five-star rating. It is great to hear that you had such a positive experience with our service team and that we've earned your trust for all your future automotive needs. Your kind words about our excellent and considerate service are the motivation that keeps us striving to deliver the best possible experience for our customers. We appreciate your loyalty to Ray Brant Toyota and can't wait to assist you during your next visit! Ray Brandt Auto Group #WeMakeItEasy

July 25, 2023

Took my tundra in after having an accident. They awaited my arrival and gave excellent service and communicated throughout the process. More

by Clourthwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Barrett
Jul 31, 2023 -

Toyota of Kenner responded

Thank you for your five-star review! We're so glad that you had a positive experience with our Ray Brandt Toyota team, especially during such a stressful time. We strive to provide excellent service to all our customers and to keep them well-informed throughout the service process. Your satisfaction is our top priority, and we are delighted that we could provide the excellent service you deserve. We appreciate your trust in us and look forward to serving any future automotive needs you may have. Ray Brandt Auto Group #WeMakeItEasy

July 24, 2023

They were very kind and a good salesman hope the car is a good one ? More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 24, 2023 -

Toyota of Kenner responded

We are pleased to hear that our team took great care of you during your visit. We appreciate the positive feedback, and we hope to see you again in the future. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

July 23, 2023

Dont like when service lite is tirned back on. Pain. When I got an oil chg last. More

by DNH1
Recommend Dealer
Yes
Employees Worked With
Brad Miller, Brad Miller
Jul 28, 2023 -

Toyota of Kenner responded

We are grateful for the 5-star rating and appreciate you taking the time to provide us with feedback. We apologize for any inconvenience you faced with the service light after your last oil change. Customer satisfaction is of the utmost importance to us, and your feedback will help us improve the experiences of our customers for future visits. If there's anything else we can assist you with, please reach out to our Service Department. We hope to have another opportunity to assist you again with the exceptional service you deserve. We thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

July 23, 2023

Dealership is bright and employees are always asking if they can help. The service department is very good at providing the best services possible this has been my experience for over 10 years More

by LJSCHEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bang Bui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share how great your experiences have been with us. We are happy to hear that our team at Ray Brandt Toyota provides you with such wonderful service every time you visit. We appreciate you choosing us to assist you with your vehicle needs for the past 10 years, and we look forward to your next visit! Ray Brandt Auto Group #WeMakeItEasy

Jul 24, 2023 -

LJSCHEX responded

See you'll in a few weeks. Looking forward to the excellent service you provide. LJS

Jul 24, 2023 -

LJSCHEX responded

LJSCHEX responded publicly on 7/24/23 7:28 PM See you'll in a few weeks. Looking forward to the excellent service you provide.

July 22, 2023

She was very sweet she answered all my questions very friendly Great Nice Kind Fantastic More

by crandlesandra5682
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
Jul 28, 2023 -

Toyota of Kenner responded

Thank you for your fantastic 5-star review! We are pleased to hear that Shelia at Ray Brandt Toyota provided you with such friendly and helpful service, answering all your questions with kindness. We're proud to have her on our team, and we can't wait to assist you again in the future. Your satisfaction is our priority! Ray Brandt Auto Group #WeMakeItEasy

July 21, 2023

Less service, left dark grease print on passenger door, failed to check tire pressures ,after rotating, I think the check list are too much. $3300 dollars of repairs are a little suspicious. , up selling, More

by CETONEY725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management. Sincerely, Ray Brandt Auto Group

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