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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews
Call Service Center (504) 702-6926

2,118 Reviews of Toyota of Kenner - Service Center

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September 25, 2023

Service department is very horrible. Wish I could take my car somewhere else. Thank you More

by ladykirkwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Hernandez, Jason Eddlestone
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Oct 05, 2023 -

Toyota of Kenner responded

We're sorry to hear that your service experience didn't meet your expectations. We're committed to providing excellent service and would like to understand more about your visit. Please contact the dealership directly if you would like to speak to a member of our Management team. Your feedback and perspectives are appreciated, and we hope to have the opportunity to better serve you in the future. Sincerely, Ray Brandt Auto Group

September 24, 2023

Problem solved successfully but not immediately. Joi should have been offered towing or someone should have come to her vehicle to replace ties. That vehicle is covered by ultimate LDS plan but sh More

by EARLPETERS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Toyota of Kenner responded

Thank you for sharing Joi's experience with us. We genuinely apologize for the oversight and any miscommunication that may have occurred during her service visit. Our customers' satisfaction is of the utmost importance, and clear communication is central to that commitment. Your feedback is invaluable, assisting us in refining our processes and elevating our service standards. We appreciate your trust in us for your family's vehicle needs and are dedicated to ensuring a seamless experience in the future. Sincerely, Ray Brandt Auto Group

September 23, 2023

The service is always done well. Douglas Montalbano is a friendly, knowledgeable service manager who always gives me good advice. More

by JANEJOHN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team at Ray Brandt Toyota took great care of you and your vehicle during your visit. We look forward to assisting you again at your next visit! Ray Brandt Auto Group #WeMakeItEasy

September 23, 2023

Have always had amazing customer service at Ray Brandt and will continue to bring my car there for anything needed. More

by karlatorres717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your positive service experiences at Ray Brandt Toyota with us, Karla. We appreciate the wonderful feedback; it's great to hear that our team took great care of you and your vehicle during your visit. Thanks for choosing us for your vehicle needs, and we look forward to seeing you again next time! Ray Brandt Auto Group #WeMakeItEasy

September 22, 2023

Easy to work with through the entire process. Glad I chose them for my dealership. More

by AZDCHERRY
Recommend Dealer
Yes
Employees Worked With
Woody Gregoire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Kenner responded

Thank you for sharing your feedback with us. We're glad to hear that you found our team easy to work with from start to finish. Your decision to choose Ray Brandt Toyota means a lot to us, and we're committed to ensuring that every interaction you have here is a positive one. It's wonderful to know that our dedication to a seamless customer experience has been well-received. We truly value your trust and look forward to assisting you in the future. Drive safely! Ray Brandt Auto Group #WeMakeItEasy

September 22, 2023

Erick Burgess is very patient, nice and professional. Great job Mr. Burgess and thanks, Pamela More

by PAMELAMANNING61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Toyota of Kenner responded

Thank you, Pamela, for sharing your experience with us. It's wonderful to hear that Erick exemplified the exceptional service we aim to deliver. We're proud to have him on our team, and we're very glad he could assist you so proficiently. Knowing that our team, especially Erick, made a positive impression means a lot to us. Your feedback inspires us to continue providing premier service to our valued customers. Looking forward to assisting you again in the future! Safe travels. Ray Brandt Auto Group #WeMakeItEasy

September 20, 2023

As always Mrs Sheila is kind and listen to customer feedback. She is very knowledgeable and quick to small details to get the job at hand completed in a timely manner. Thanks Toyota! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Barrett
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Sep 20, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Shelia and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

September 19, 2023

Great service as usual Brad always makes it easy! Thank you very much I love More

by RUTH.AVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Miller
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Sep 20, 2023 -

Toyota of Kenner responded

Thank you for your glowing review, Ruth! We're delighted that Brad continues to make your experiences with us seamless and enjoyable. It's wonderful to know that our dedication to providing top-notch service is making a difference for our valued customers like you. We genuinely appreciate your loyalty and kind words, and we look forward to serving you for many more visits to come. Thank you for choosing Ray Brandt Toyota. Here's to many more miles of happiness in your vehicle! Ray Brandt Auto Group #WeMakeItEasy

September 18, 2023

The charge of 360. 00 to replace a pressure sensor on a tire I belive was to expensive. More

by DNH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Toyota of Kenner responded

Thank you for taking the time to provide feedback on your recent experience with us. Your feedback is invaluable, and we are glad that your overall experience was positive. We try our very best to ensure that the quality and service provided are of the highest standards. We value your trust and will continue to work diligently to uphold it. If there are any other aspects of your visit you'd like to discuss, please don't hesitate to reach out to the dealership directly. Your business is greatly appreciated, and we hope to serve you again in the future. Sincerely, Ray Brandt Auto Group

September 18, 2023

Very professional, courteous and helpful in a timely manner. So far, I have only good things to say. More

by marieceleste1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Gregoire
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Waguespack
Report | Print
Sep 19, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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