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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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October 17, 2023

I always receive courteous, efficient service at Ray Brandt Toyota. Prices are horrendous, but c’est la vie—I don’t do any shopping for service elsewhere, so I can’t make comparisons. More

by TEIREISIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for your feedback and continued loyalty to Ray Brandt Toyota. We're delighted to hear that our service team consistently meets your expectations in terms of courtesy and efficiency. We understand your concerns about pricing, and we strive to ensure our rates reflect the quality and expertise we provide. Should you ever have any questions or need clarification on service costs, please don't hesitate to reach out to the dealership directly. We truly value your trust and business! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2023

Part that was supposed to be charged wasn't and caused a delay with having to bring it back to get Part charged. Toyota need to do better!@! More

by PRICELESSBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Miller
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for providing feedback about your experience with us. We genuinely value all feedback, both positive and negative, as it helps us understand our customers' experiences and make improvements when necessary. Your review has been sent to Management, but please feel free to contact the dealership directly if you have any issues or concerns you'd like to discuss at this time. We truly appreciate your business and are here to assist you in any way we can. Sincerely, Ray Brandt Auto Group

Oct 19, 2023 -

Toyota of Kenner responded

Can you please respond privately to this message with your full name and contact information so that a member of our Management team can reach out to you regarding your review? Thank you. Sincerely, Ray Brandt Auto Group

October 15, 2023

Douglas is very professional. Doug go over with you everything that has to be done to your car. More

by TWIN91VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're very glad to hear that Douglas left a positive impression on you with his professionalism and helpful service. Your satisfaction is very important to us, and we're pleased we were able to exceed your expectations. We appreciate your five-star review and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to assisting you again next time! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

I appreciate Jason giving me good & informative info. Seems to be a good people person. More

by P.MECHE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Eddlestone
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share feedback about your visit with us! We're so glad to hear that our Ray Brandt Toyota team, especially Jason, left a positive impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

Very professional I waited for my car and it took only about 40 minutes. Thanks to everyone. More

by Pfaucheux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Miller, Brett Hernandez
Oct 16, 2023 -

Toyota of Kenner responded

Thank you so much for sharing your positive experience with us! We love to hear that our commitment to excellent service and professionalism resonates with your experiences at Ray Brandt Toyota. Our team works hard to ensure every customer leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We really appreciate your five-star review and are here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

Their service is just what you want from a dealership. : courtesy, convenience, capability, cleanliness, efficiency! Car ready when promised. More

by ANTIK5105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share feedback about your visit to Ray Brandt Toyota with us! We're very glad to hear that our team left a positive impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 12, 2023

Long time customer at Ray Brandt. Sheila and the rest of the staff do an excellent job, whether it’s just an oil change or mechanical repair. Highly recommended Ray Brandt Toyota. More

by GJSSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Kenner responded

Thank you for your continued trust in Ray Brandt Toyota! We're thrilled to hear that Sheila and the rest of our team consistently meet your expectations. Our goal is to provide top-notch service, whether it's a simple maintenance task or a more intricate repair. We're grateful for your high recommendation and look forward to serving you for many more years to come. Safe travels and see you at your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 12, 2023

I scheduled an appointment 3 days prior, for a service where they would need to order a part. Upon arriving, the clerk who helped me was unaware that the part had not been ordered. It was brought to their More

by Danykesselu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience. We genuinely apologize for the oversight regarding the part for your vehicle and understand the frustration and inconvenience it caused you to make an additional visit. Your feedback is valuable to us, and we'll do our best to ensure that such miscommunications are minimized in the future. We appreciate your patience and hope to demonstrate our commitment to service excellence during your next visit. Safe travels and thank you for choosing Ray Brandt Toyota! Sincerely, Ray Brandt Auto Group

October 12, 2023

I like the dealership but when car brought in for nail in tire and retuned to me I realized the center piece in rim was missing. They claimed it could pop out on road but had car 4 yrs and never happened so More

by Kaybebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Miller, Keith Barrett
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your feedback with us. We truly value our customers and aim to provide the highest standard of service. We regret the inconvenience you faced with the missing rim centerpiece and the valve cover. Your insights will certainly help us refine our service processes. Please know that your satisfaction is essential to us, and we'll always be here to assist with any concerns you might have in the future. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group

October 12, 2023

I had Avery good experience very helpful nice people good service I can say I am happy as always More

by jhamide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Legnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us. We're very glad to hear that our team left a positive impression on you with their friendly and helpful service. Your satisfaction is our top priority, and we're pleased we were able to meet your expectations. We appreciate your trust and loyalty and are grateful you continue to choose Ray Brandt Toyota for your automotive needs. We look forward to seeing you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

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