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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,119 Reviews

2,119 Reviews of Toyota of Kenner - Service Center

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January 14, 2020

Oil Change Service Visit My experience was okay here. In my opinion, there was some room for improvement. When my car was done getting serviced, the plastic was still on the s More

by PENNY.VILLAFARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Toyota of Kenner responded

Thank you for taking the time to reach out, Penny. We're happy to hear that Shelia was able to assist you during your visit with us. We have forwarded your message to our management team to further investigate this matter. Please feel free to contact us directly, if you need immediate assistance. Thank you!

January 13, 2020

Never have a problem with the service department. Always great service!!!! Erick is always great and take care of me and my car service experience. More

by KIM.SIMON0107
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, Kim! We're so happy to hear that Eric was able to assist you during your visit with us! We take great pride in our customer service to make sure that our customers are taken care of and back on the road in no time, thanks to our incredible service department! We look forward to helping you in the future!

January 13, 2020

These two men are always ready to assist me whenever I need work done. Doug is my go to man and he always make sure I the best care and I get my cars back soon as possible. More

by RUHOLLF
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
Jan 17, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Harold and Douglas were able to assist you during your visit with us! We take pride in our customer service to make sure that our customers are treated like family and taken care of in a fast an efficient manner to get them back on the road in no time! We look forward to any future business you'll have with us!

January 11, 2020

Clean store with snacks and coffee.Prices high. $27.75 Clean store with snacks and coffee. Prices high. $27.75 for brake shim kit?$1.30 for oil filter gasket or was that for the drain plug gasket? Come o More

by ELDUBYEW
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Toyota of Kenner responded

Thank you for taking the time to reach out and leave us a review. We have forwarded your message to our management team to further investigate this matter. Please feel free to contact us directly, if you need immediate assistance.

January 10, 2020

Service Department Experience The service department is very friendly and professional. I like the way you drive in and you are greeted immediately. You are assigned to one servi More

by KEVIN.MASSETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
Jan 10, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We take great pride in our customer service to make sure that our customers are treated like family and receive nothing but the best service from us! We're so happy to hear that Harold and Douglas were able to assist you during your visit with us! We look forward to any future business you'll have with us!

January 10, 2020

Harold is an awesome guy to deal with. Straight to the point and never charges anything you do not need. I would recommend Harold to anyone. More

by Sagar
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
Jan 10, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Harold was able to assist you during your visit with us! We truly appreciate you recommending Harold to anyone and we look forward to any future business you'll have with us!

January 09, 2020

pm's were needed Tim was very helpful and knowledgeable! He was able to explain what was needed with my car and use my warranty to get done what was needed. More

by MILLERTYRIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Jan 09, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Tim was able to assist you during your visit with us! We take great pride in our customer service to ensure that our customers are completely satisfied by the time they are back on the road! We look forward to any future business you'll have with us!

January 08, 2020

Maintenance Eric is very friendly and always keep me up to date on my vehicle needs. I come from St. Francisville, La just to get my car maintenance due to Eric More

by LDidier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Eric was able to assist you during your visit with us! We take great pride in our customer service to ensure that our customers are fully informed and comfortable with the services being done to their vehicle. We look forward to any future business you'll have with us!

January 08, 2020

I will not return to Ray Brandt Toyota Service. The service staff dismantled my trust after dealing with them for six years. The service department has changed and definitely not for the best! More

by Unsatisfied
Recommend Dealer
No
Employees Worked With
Harold Leblanc
Jan 10, 2020 -

Toyota of Kenner responded

Thank you for taking the time to reach out to us. We sincerely apologize for your experience and would like to find a resolution to this. If you'd like to provide us with some more information about your visit or a phone number to best reach out to you, we'd like to pass this along to management to get this resolved. Thank you.

January 08, 2020

When in for service and my service representative was really nice and friendly. Love going there for service. Where else you can get coffee and donuts while you wait for your car to be serviced. More

by POCHE101
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Barre great service technician.
Jan 09, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We want to ensure that our customers receive nothing but the best customer service and are 100% satisfied by the time they are back on the road! We're so happy to hear that Sheila and Alex were able to assist you during your visit and we look forward to any future business you'll have with us!

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