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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,119 Reviews
Call Service Center (504) 702-6926

2,119 Reviews of Toyota of Kenner - Service Center

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January 31, 2020

Eric Burgess is the Number One go to guy at the Toyota Service Department. Professional and Courteous. He has a - can do anything -attitude regarding great service!! More

by NICKI.GLUECK
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, Nicki! We're so happy to hear that Eric was able to assist you during your visit and is always your go to guy! We take pride in our customer service to make sure that our customers treated like family and are fully informed on the services being done to their vehicle! We look forward to any future service visits you'll have with us!

January 31, 2020

The service dept. was there to assess my problem, but could not duplicate the error. I’m hopping the error does not return again. Thanks More

by LGILBERTI1
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2020 -

Toyota of Kenner responded

Thank you for your rating and review! We're so happy to hear that Sheila was able to assist you during your visit with us. If the problem keeps occurring, please contact us directly for immediate assistance. We look forward to any future visits you'll have with us!

January 31, 2020

Always happy with service, Doug is awesome! Always courteous, timely, and helpful! I have been bringing my car here since I purchased it in 2014, and have never had an encounter with anyone who More

by CHEBERT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We are so glad to hear you keep coming back to us since 2014! We take great pride in our customer service to ensure that our customers are treated like family and receive nothing but the best from us before we get them back on the road in no time! We look forward to helping you out again in the future!

January 30, 2020

Service I don't have any other words to say except that we always get great service every time we bring our cars for service. We gave been dealing with Toyota More

by CBARONI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that you always receive excellent service at our dealership and that Douglas was able to assist you during your visit! It's fantastic that you've been dealing with Toyota trucks for over 40 yrs, we look forward to having many more years with you!

January 30, 2020

I thought everything was good overall but I do wish the wait/service could have been faster than almost 2 hours. Scheduling was very easy More

by MALTI34
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
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Jan 31, 2020 -

Toyota of Kenner responded

Thank you very much for your rating and review! We take great pride in our customer service to make sure that our customers receive nothing but the very best from us when visiting our dealership and we're so happy to hear that Harold was able to assist your visit. We look forward to any future service visits you'll have with us!

January 28, 2020

It took 3 hours to change the oil and did not check the tire pressure and no time to change the new sticker for next date service More

by TSTDMM
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2020 -

Toyota of Kenner responded

Thank you for taking the time to reach out. We have forwarded your message to our management team to further investigate this matter. Please feel free to contact us directly, if you need immediate assistance.

January 28, 2020

Prompt Courteous Service I arrived at my scheduled time only to find out my appointment had not been made. Even though it was a busy Monday, they accommodated me. Excellent se More

by CBORDELON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Martinez, Tania Mejia
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Jan 29, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Ivan, Tania, and Douglas were able to assist you during your visit with us! We take pride in our customer service to make sure that they are treated like family and receive nothing but the very best from us! We look forward to helping you out again in the future!

January 28, 2020

Service with a smile It 's always such a pleasant visit when I bring my car in for service.Tim Bellow is a very polite and pleasant young man. I am very much please with More

by ANWILLIAMS1799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
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Jan 29, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that it's always such a pleasant visit when you bring your car in for service! We're pleased to know that Tim was able to assist you during your visit and we look forward to any future business you'll have with us!

January 27, 2020

I went in for service and as always the service department took care of me! Always fast and friendly service! Tim took care of me this visit and made sure my vehicle was taken care of! More

by MANDIEB1389
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
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Jan 27, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, Mandie! We take pride in our customer service to ensure that our customers are treated like family and receive nothing but the best to get them back on the road in no time! We want to make sure that our customers are fully informed on the services being done to their vehicle. We look forward to helping you out again in the future!

January 27, 2020

replace tire sensor very good auto was repaired in less than two hours Shelia LeBlanc was very good and explained the repairs to me. waiting area was very comfortable w More

by EBSTOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Eric and Shelia were able to assist you during your visit with us and were able to get you back on the road in no time! We take pride in our customer service to make sure that our customers are fully informed on the services being done to their vehicle and are completely comfortable while waiting in our lobby. We look forward to any future visits you'll have with us!

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