Toyota of Kenner - Service Center

Came in for air bag recall, and break tag. I was told car would be done around 2pm. Called after 2:15 with results of 12 point inspection, that brake tags were not available and work would begin on recall. would be done around 2pm. Called after 2:15 with results of 12 point inspection, that brake tags were not available and work would begin on recall. Picked up car after 4PM to find passenger dashboard & seat dirty with black marks and floor mat on driver side black with oil/Grease. When 12 point inspection done without notice by service personnel, many in my family have the impression that is a scam technique. More

Mr Harold is great.... definitely recommend doing business here. He always works hard to get me in and out. He does it all... very knowledgeable. business here. He always works hard to get me in and out. He does it all... very knowledgeable. More

Quick Service Center I bought this car a few months ago, and I went back to this dealership for my 5000 mile free service. They met me at the car, and brought me to meet I bought this car a few months ago, and I went back to this dealership for my 5000 mile free service. They met me at the car, and brought me to meet with Harold Leblanc, my service representative. I got a fresh cup of coffee in the waiting area (fresh doughnuts, orange juice, and hot tea were also available). I waited less than an hour for my car to receive the tire rotation and check up, and I was back on the road. More

Love this dealership. I buy all my cars from this place. We knew Mr. Brandt personally. Always got a great price. Service was excellent. Will definitely buy my next car from here! We knew Mr. Brandt personally. Always got a great price. Service was excellent. Will definitely buy my next car from here! More

Sheila is always great to work with - she keeps me well informed and communicates thoroughly regarding my repairs - I typically drop my vehicle off early mo is always great to work with - she keeps me well informed and communicates thoroughly regarding my repairs - I typically drop my vehicle off early morning and it is always ready by lunch time - this is very convenient More

Booking appt online was very easy. Service Dept took car back for service at exact appt time. Service notified me of additional services needed after inspection and which ones were covered by extended warr back for service at exact appt time. Service notified me of additional services needed after inspection and which ones were covered by extended warranty. Gave me an estimated cost for these services on my invoice. More

Not fixed, and yes, my credit card is good The review is of Ray Brandt Service, and Ray Brandt Collision Center, which was doing some body work. Upon the body work being completed the dealershi The review is of Ray Brandt Service, and Ray Brandt Collision Center, which was doing some body work. Upon the body work being completed the dealership needed to reset various sensors. Additionally, the car was due for regular oil change and tire rotation, so collision center said it would all be handled at once. Was told by collision center that the car was ready. Went to pick it up. Collision center charged me $74 for "no cost" oil change by the dealership. Told the employee that it was supposed to be free, she didn't care. Finally made them give me the receipt from the dealership, which said "no cost". But first, was told my card wasn't good. "You will have to give me another." As though I was trying to charge things on a card which is no good. I called the bank, they said it was fine. Turns out that the Ray Brandt system was at fault. Oops, sorry for suggesting that you were trying to use an invalid card, our mistake. Once the "no cost" issue was straightened out, I got a refund of the $74.. THEN, I got in my car and drove away. Within a couple hundred yards the warning lights came on, instructing me to pull over and contact dealership. Took it back to dealership and left it. Had to pay $20 for a Lyft home, certainly will have to pay again to go back. You would have thought one or both of these organizations (I use the term loosely) could have taken the car for a test ride before telling me it was ready. A waste of 2 hours and $40. Hope to never use Ray Brandt Collision Center again. Kind of stuck with the dealership since I bought my last 3 cars from them. More

Once again Ray Brandt has lived up to the standard of the excellent customer service and quality car care that myself and many customers know and expect on every visit. excellent customer service and quality car care that myself and many customers know and expect on every visit. More

Tim Bellow was wonderful in servicing my Toyota Highlander, he went above and beyond. Very professional, competent and thorough!!! Thank you Tim!!! Tim’s work ethic is very appreciated!! Highlander, he went above and beyond. Very professional, competent and thorough!!! Thank you Tim!!! Tim’s work ethic is very appreciated!! More

Excellent service she was very nice and explain to me the work that need to be done so I will come back to her again when I need another job in my car work that need to be done so I will come back to her again when I need another job in my car More