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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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March 09, 2020

They forgot to replace one of my valve covers on the valve stem of a tire. I had to drive back to get it. Not convenient. More

by MWILLOZ
Recommend Dealer
Yes
Employees Worked With
Brandon Selva
March 06, 2020

Doug is great and Mario in sales is also great to work with. Awesome staff great service and I always feel appreciated. Thanks again Teresa More

by TERESALPAYNE78
Recommend Dealer
Yes
Employees Worked With
Doug and Mario Mejia
Mar 06, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, Teresa! We're so happy to hear that Doug and Mario were able to assist you during your visit with us and the staff was great to work with. We like to work in a fast and efficient manner to get you back on the road in no time! We look forward to any future visits you'll have with us!

March 06, 2020

regular ' every five thousand mile' checkup Whether Eric, Sheila, Harold or Doug ( this time Doug ), all are professional and they check my service history to better serve me with this appointme More

by IKEJUNIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
Mar 06, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, Ike! We're so happy to hear that our wonderful staff was able to assist you during your visit with us and that they were all professional! We take pride in our customer service to make sure that our customers are more than satisfied with the services being done to their vehicle. We look forward to any future visits you'll have with us!

March 05, 2020

My service rep was well informed about my appointment My service rep was ready when I arrived for my appointment, informed me about my service needs and was very helpful. He spoke on the phone with my hu More

by EEHOLLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name in Service.
Mar 05, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that our wonderful staff was able to assist you during your visit with us and informed you on everything! We take pride in making sure that our customers are fully informed on the services being done to their vehicle. We look forward to any future service visits you'll have with us!

March 05, 2020

Service Maintenance As usual, Harold LeBlanc and the service personnel were prompt and efficient. The waiting area is clean and well appointed with the comp donuts and dr More

by JOHNPCOLLINSII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
Mar 05, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review, John! We're so happy to hear that Harold was able to assist you during your visit with us and that they were prompt and efficient. We take pride in making sure our customers are more than satisfied with the services being done to their vehicle before we get them back on the road in no time! We look forward to any future visits you'll have with us!

March 03, 2020

The service was great. I got my car back on the same day even on Saturday. The waiting area was very clean and plenty snacks. More

by Pilot
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Eric was able to assist you during your visit with us and that we were able to get you back on the road in no time! We look forward to any future visits you'll have with us!

March 03, 2020

Excellent service Have been going to Ray Brandt for years. The services performed has always has always been done in a timely fashion. The quality of the services wer More

by F_MILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
Mar 04, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Harold was able to assist you during your visit with us and that their services are always done in a timely fashion. We like to work in a fast and efficient manner to get you back on the road in no time. We look forward to any future visits you'll have with us!

March 02, 2020

I had trouble scheduling for service when calling the 888 number. The automated answering service needs to be eliminated. I almost went to a different dealer for service. But once scheduled they did a More

by DYQUIJANO
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Eric was able to assist you during your visit with us. We take pride in our customer service to ensure that our customers are completely comfortable with the services being done to their vehicle. We look forward to any future visits you'll have with us!

March 01, 2020

Although the service time took a little longer than expected, I have no complaints. Doug was a pleasant advisor to work with! I will be back! More

by KB 76
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Toyota of Kenner responded

Thank you so much for your rating and review! We're so happy to hear that Douglas was able to assist you during your visit with us. We look forward to any future service visits you'll have with us!

February 25, 2020

I went in for a normal oil change and ended up waiting for 4 hours. I had heard a couple of times that it might take a little longer than usual so I Didn’t initially say anything. But finally I did and tu More

by BEccamill
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Toyota of Kenner responded

Thank you for taking the time to reach out. We have forwarded your message to our management team to further investigate this matter. Please feel free to contact us directly, if you need immediate assistance.

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