Toyota of Kenner - Service Center

Toyota of Kenner responded

Thank you for your continued trust and loyalty over the years, Conrad! It's always a pleasure to hear from our long-standing customers. We pride ourselves on providing thorough and reliable service, and we're thrilled that you've been satisfied with our work. It's essential for us to keep you informed about any potential issues so you can make informed decisions. Your confidence in our team means the world to us. We look forward to serving you for many more years to come. Safe driving! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for sharing your positive experience with Ray Brandt Toyota! We're delighted to hear that our efficiency, kindness, and amenities have made your visits enjoyable. It's essential for us to offer not only top-notch service but also a comfortable environment for our valued guests. We understand that car maintenance can sometimes be an unexpected expense, so we aim to make the experience as pleasant and stress-free as possible. Your feedback is truly appreciated, and we look forward to serving you again in the future. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for taking a moment to share your experience! We're delighted to hear that you were satisfied with the service provided by our team. It's our mission to ensure every customer feels valued, and we're pleased that our courteous and professional staff lived up to that standard. Excellence is what we strive for, and your feedback reaffirms our commitment to this. We genuinely appreciate your trust in us and hope to assist you again in the future. Thank you for choosing Ray Brandt Toyota for your automotive needs! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you so much for your kind words and continued trust in Ray Brandt Toyota over the years! It's heartening to hear how consistently satisfied you've been with Sheila's dedication and service. Sheila truly exemplifies our commitment to putting our customers first. Your feedback reaffirms the hard work she puts in day in and day out. Knowing that you've been with us since 2014 means the world to us. We look forward to many more years of serving you and your Camry. Safe driving! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

We appreciate you taking the time to share your feedback, Susan. We're pleased to hear that the service on your vehicle was executed to your satisfaction. We understand how valuable your time is, and we're truly sorry for the extended wait you experienced for the tire repair. We continuously strive to improve our processes to provide efficient and timely service. Your feedback helps us in this effort, and we hope to have the opportunity to serve you again with a more expedited experience. Thank you for choosing Ray Brandt Toyota for your automotive needs. Sincerely, Ray Brandt Auto Group

Toyota of Kenner responded

Thank you for your wonderful feedback! We're thrilled to hear that Brett and Shelia provided you with a seamless and straightforward experience. Their dedication to making the car-buying process enjoyable is evident, and we're glad you had the opportunity to work with such a dynamic duo. Our team is committed to ensuring our customers leave satisfied, and it's feedback like yours that motivates us even further. We truly appreciate your trust and look forward to serving any future needs you might have. Safe travels in your new vehicle! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for sharing your experience, Mr. Hill. We genuinely understand your frustrations and the inconvenience you've described. It's important to us that our customers feel heard and valued. We want to assure you that your concerns were brought to our attention and have since been addressed by our body shop team. We're committed to continual improvement based on feedback like yours, and we're here to support any future needs you may have. We appreciate your understanding. Sincerely, Ray Brandt Auto Group

Cindy responded

Was told tires would be rotated but they weren’t. Said they washed the car, but it either wasn’t washed or they simply did a terrible job. There was still bugs on car and windshield.

Toyota of Kenner responded

We're sorry to hear that your recent visit did not meet your expectations. It's clear we have areas to improve upon, especially regarding the coordination of appointments and the quality of our complimentary car wash service. We take your feedback seriously, as it is crucial for us to ensure that every customer leaves our dealership satisfied. Your experience is not indicative of the high standards we aim to maintain, and for that, we apologize. Your review has been sent to our Management team, and we hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group

Toyota of Kenner responded

Thank you for bringing this to our attention. We apologize for any oversight; our aim is to ensure that every vehicle sold meets our high standards and your satisfaction. Please reach out to our dealership directly if you would like to discuss your concerns further. We appreciate your business and hope to have the chance to better serve you in the future. Sincerely, Ray Brandt Auto Group

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're so glad to hear that our team left a positive impression on you with their excellent service and open communication. Your satisfaction means everything to us, and we're pleased we were able to exceed your expectations. We appreciate your kind words and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy