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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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May 07, 2020

Excellent With everything that is going on now and few workers, everyone was very nice and friendly, but for me service and the staff have always treated me nic More

by LFONSECA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Toyota of Kenner responded

HI, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Brandt Toyota, we look forward to having you as one of our valued customers for many more years to come! We make it easy #RayBrandt

May 06, 2020

Oil change Went in to schedule oil change. When I went in for appointment. Nothing on the books. I had a written confirmation. But service center had nothing More

by DTHERIOT621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
May 23, 2020 -

Toyota of Kenner responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this.

May 06, 2020

battery replacement Sheila was a little short/rushed with me. In the past Eric was much nicer. However, I realize it was busy. Normally I would have brought to Goodyear More

by REGINA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Toyota of Kenner responded

Hi Regina, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback about Shelia. We hope to see you again soon! We make it easy #RayBrandt

May 05, 2020

My experience is always fantastic. The service staff, parts staff and sales staff always go above and beyond to make me feel like family. Keep up the work!! More

by DVMONTALBANO
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Waguespack, Harold Leblanc
May 06, 2020 -

Toyota of Kenner responded

Thank you for choosing Ray Brandt Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We make it easy #RayBrandt

May 05, 2020

Fast and friendly employees Helpful, positive employees. Fast service, no long wait time even with present situation. Always had good experience with sales and service employee More

by BRENDAROBIN1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 06, 2020 -

Toyota of Kenner responded

It's fantastic to hear that our staff provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! We make it easy #RayBrandt

May 04, 2020

Always professional, knowledgeable, friendly. I never feel like I’m being taken advantage of. Also appreciate that I’m not being approached about trading in my vehicle when I’m in for service. More

by SYLVAINJKER
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
May 04, 2020 -

Toyota of Kenner responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We make it easy #RayBrandt

May 04, 2020

Brought my 4 Runner in for an oil change on Friday. I was there less than an hour! Everyone is always nice and very helpful. More

by KJDSJ
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Toyota of Kenner responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We make it easy #RayBrandt

May 03, 2020

Harold LeBlanc was prompted, friendly, looked at the paper work carefully, and had my Highlander ready to go in about 90 minutes (the invoice was quite satisfactory). This is NOT for the public or pr More

by Rutledge Clement
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
May 04, 2020 -

Toyota of Kenner responded

Thank you, Rutledge! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Brandt Toyota. We make it easy #RayBrandt

May 01, 2020

I can’t remember the lady‘s name who help me but she’s help me before… I personally think she could maybe just be a little more personable I can tell she’s not warm and fuzzy on the inside but definitely More

by MTKINCHEN
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Toyota of Kenner responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 28, 2020

we Have multiple Toyota’s, but we always come back to Ray Brandt not only because of Eric but because of the whole Service department, we know every time our trucks are in service, they are being taking care More

by sengolia
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Toyota of Kenner responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience and it's great to hear that Eric took such good care of you. We will share your comments with our team, and we look forward to working with you again. We make it easy #RayBrandt

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