Toyota of Kenner - Service Center

No, negotiations until we got to the financing. I asked to finance only the price of the vehicle and was charged extra for something I did not want. I have a feeling I got an extremely low rate only becaus to finance only the price of the vehicle and was charged extra for something I did not want. I have a feeling I got an extremely low rate only because he sold me warranty and gap when I did not want it. More

it was ok but not the same Somewhat unsettling to find out once there that I had a recall - in the past they would look that up when i called for appt. Now I have to go back ano Somewhat unsettling to find out once there that I had a recall - in the past they would look that up when i called for appt. Now I have to go back another time More

fast, friendly Had to get a spare tire installed. the service time was fast. I had to schedule a service call for a recall and the appointment time was done in a t Had to get a spare tire installed. the service time was fast. I had to schedule a service call for a recall and the appointment time was done in a timely manner More

great job Very professional and courteous. Very satisfied with the communication on timing appointments, work done and just the overall operations procedures in Very professional and courteous. Very satisfied with the communication on timing appointments, work done and just the overall operations procedures in general. Great job as always. Thanks More

Always the best and on time, miss complementary shuttle service because of pandemic, clean and sanitize waiting area with out coffee especially in the morning service because of pandemic, clean and sanitize waiting area with out coffee especially in the morning More

Professional Service with Energetic People I am very much satisfied with service of Mr. Harold Leblanc of Ray Brandt Toyota . Mr. Harold is a very professional, honest , hard working, and cons I am very much satisfied with service of Mr. Harold Leblanc of Ray Brandt Toyota . Mr. Harold is a very professional, honest , hard working, and conscientious person. More

Recall service Brought my van for a recall part. All employees were courteous and professional. Every time we have go e in for a service check, all of the employees Brought my van for a recall part. All employees were courteous and professional. Every time we have go e in for a service check, all of the employees we interacted with were great. More

Professional service center with knowledgeable people Ray Brandt Toyota has been my service center since Doug Montalbano joined the team about 3-14 years ago. I followed Doug from Bohn. Doug consistently Ray Brandt Toyota has been my service center since Doug Montalbano joined the team about 3-14 years ago. I followed Doug from Bohn. Doug consistently remains a true professional who searches for every way possible to be of assistance. He is very knowledgeable and thorough. Commingled with a great personality, Doug is an individual who will explain to me in detailed layman's terms what is wrong with my vehicle; what I should do and when, I could not ask for anyone more excellent. The mechanical staff always repairs my issues as proficiently and quickly as possible. I still receive many compliments on how my 2004 Toyota Camry runs and looks. The one current negative comment I have about Ray Brandt Toyota is that there is no receptionist to answer the phone. On Tuesday morning I tried and tried to call the office to no avail. I didn't know if something changed and the Service Center was closed or what. I took a chance and drove my car there anyway, but it would have been much more efficient to be able to talk to Doug to make the appointment -- and a lot less frustrating for me. Please have the receptionist return!! More

Recalled: replace fuel pump My Rating? Yes: Great service overall. Indded. They are always professional. They give great attention to my vehicle, and I can always count on exce My Rating? Yes: Great service overall. Indded. They are always professional. They give great attention to my vehicle, and I can always count on excellence. More

Disappointment I waited for 2 hours and 15 minutes to get a dead battery replaced on my leased RAV 4. It was an emergency visit, but I called in advance to get perm I waited for 2 hours and 15 minutes to get a dead battery replaced on my leased RAV 4. It was an emergency visit, but I called in advance to get permission to come. As I waited, no one came by to tell me what was going on; I even called from the lobby to speak to Mr. Montalbano, but he was not available to take my call. I have had batteries replaced in the past, but was never ignored. When I did get my car, there was plastic on the seat, which I did not want to touch (but to drive the cat, I had to either sit on it or throw it away) I have been a longtime customer, but I can tell they don't need my business. Maybe the fact that due to the lease agreement there was no charge had something to do with the treatment I received. More