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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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September 25, 2020

Excellent service. Clean and courteous. No complaints at all appointment was take and all services completed in a timely manner. Will b back soon as possible More

by CHRISTINA.KELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Sep 25, 2020 -

Toyota of Kenner responded

Thank you Christina for your review of your service visit. We appreciate your kind words. We look forward to assisting you on your next visit. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 25, 2020

Communication for routine service, scheduling the service appointment, completing the needed service in a timely fashion are handled courteously and efficiently. The waiting area is neat and clean. More

by PCORKERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Kenner responded

Thank you PCORKERN for your review of your service visit. We are glad to hear that everything went satisfactory for you. We look forward to your next visit. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 25, 2020

I am very pleased with the attention and service I received from Brad today. Related well and ensured I understood the new process. I forgot my coupon for the reduced price oil change at writeup. Bro More

by WesTexBuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Sep 28, 2020 -

Toyota of Kenner responded

Thank you WesTexBuff for sharing your service experience. We are glad that Brad walked you through the new process in service. We hope to assist you with all of your vehicle needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

Brad was exceptional! He was very friendly and I sincerely appreciated the fact that he kept me updated on my car service (how much longer it would be taking) throughout my wait. I feel like Ray Bra More

by Erin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Sep 24, 2020 -

Toyota of Kenner responded

Thank you Erin for your wonderful review of your service experience with Brad. We are thrilled to hear that he kept you updated during your visit and offered your an exceptional experience. We hope to assist you again on your next visit. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

Love how Sheila Leblanc took good care of my car. She is the best, always follow up and informed me of my car issues. Thank you Sheila! You are THE BEST!!!! More

by onexrickli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Toyota of Kenner responded

We appreciate your review of Sheila and the service department, onexrickli! We thank you for your kind words and are happy to hear that Sheila takes such great care of you and your vehicle. We hope to continue to assist you with all of your vehicle needs. Thanks for trusting us. Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

Great service as always !! Toyota service dept. and the employees are always a pleasure to deal with. Friendly and accommodating. Would highly recommend to friends. More

by YVONNECTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bellow
Sep 24, 2020 -

Toyota of Kenner responded

Thank you YVONNECTHOMAS for sharing your service experience. We appreciate the very kind words about our Team Members. Your recommendation is the largest compliment we can receive. We hope to continue to assist you with all of your service needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

Coming to the service center for years and year and Coming to the service center for years and year and this will be my first bad review.. After waiting almost 3 hours for my car I went and ask wha More

by LYLEMOHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Toyota of Kenner responded

We do want to apologize for your first below standard visit in years, LYLEMOHO. I have sent your concerns to the Service Manager. Unfortunately, we are unable to have juice, coffee, cookies, or popcorn at this time due to COVID restrictions. We miss them too and hope to have them back soon! We are glad to hear that Shelia saved your day. Thank you for sharing your service experience with us. Ray Brandt Auto Group

September 23, 2020

I was a little early for my appointment and was able to get in within a problem. They did the job in a reasonable amount of time and the service attendant was very courteous. More

by MJBERGE1
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Sep 23, 2020 -

Toyota of Kenner responded

Thank you MJBERGE1 for sharing your service experience. We appreciate your kind words and look forward to assisting you on your next visit. Thank you for choosing us. Ray Brandt Auto Group #WeMakeItEasy

September 23, 2020

Doug was very professional and vehicle was ready when promised. Addressed my concerns and time, I actually arrived a day early of my appointment and Doug handled it. More

by ghymel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Toyota of Kenner responded

We appreciate you sharing your service experience with us ghymel. We are glad to hear that Doug took care of you and your vehicle. Thank you for choosing us for your service needs. Ray Brandt Auto Group #WeMakeItEasy

September 22, 2020

This dealership gives the customer assurance that they will have their automotive repairs done Correctly and in a reasonable amount of time as they are told. More

by DEEPARQUET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Brown
Sep 22, 2020 -

Toyota of Kenner responded

Thank you DEEPARQUET for your review of our service department. We are thrilled to hear that our Team is providing you an exceptional visit, which we strive to provide for all customers. We do appreciate you trusting us with your vehicle's maintenance needs. Ray Brandt Auto Group #WeMakeItEasy

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