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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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October 08, 2020

The reason for my rating is because I went there for my scheduled appointment time 9:30am for an oil and filter change. What I felt should have taken only about an hour took 3 hours. I left there at arou More

by DEBORAH_PIERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Oct 09, 2020 -

Toyota of Kenner responded

Thank you Deborah for sharing your service experience. I will pass this on to the Manager so that we can check on the scheduling processes to improve on our wait times . Thank you for letting us know! We hope to assist you again in the future. Ray Brandt Auto Group

Oct 09, 2020 -

DEBORAH_PIERRE responded

I will definitely be back for my tires to be changed next week. The manager Tim was very accommodating. Things happen, it was just a bad day on that day. I’m sure it’ll be better the next time. I’ve only had my car serviced there and usually have a great experience.

Oct 09, 2020 -

Toyota of Kenner responded

Thank you! We look forward to providing you a better experience. Ray Brandt Auto Group

October 08, 2020

I have a Toyota dealer much closer to my home, but I would rather drive a little farther to Ray Brandt. I feel as though I am a part of a family. The staff is very helpful. Mr. Montalbano is so nice and More

by TONIBGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Toyota of Kenner responded

We appreciate you making that drive to see us, TONIBGN! We thank you for your kind words about Doug. We hope to assist you with all of your vehicle needs. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

October 07, 2020

They need to answer the telephone. Tried for over a hour to make an appointment to get my car serviced. I finally just went in to get it serviced. More

by BANTZS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Oct 07, 2020 -

Toyota of Kenner responded

Thank you for your review. We are hoping to be back full staffed soon, as restrictions are being lifted. Thank you for choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group

October 06, 2020

Service was quick, simple, and easy. My one complaint is that I did not receive the car wash that I had added to my service visit. I would still recommend this dealer. More

by cb572
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Kenner responded

Thank you for sharing your service experience. We are glad that Doug took care of you. We are not washing cars at this time to reduce the amount of employees in and out of your vehicle. As soon as some restrictions are lifted, please come by for that car wash. Thank you for your recommendation. Ray Brandt Auto Group #WeMakeItEasy

October 06, 2020

As usual I called Doug Montalbano and scheduled my service. He got me in and had the service done in a timely manner. Always a pleasure dealing with him More

by Rcure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Kenner responded

Thank you Rcure for your service review. We are glad to heat that Doug takes great care of you and your vehicle. Thank you for trusting Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

October 05, 2020

Great service. Didn’t have an appointment and they got me in Quick, and everything taken care of. I like the text of the work order too. More

by Jdavey.Louisiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Oct 05, 2020 -

Toyota of Kenner responded

Thank you Jdavey for your review of your service visit. I'm glad our Team was able to take care of you. Thanks for providing feedback on our new processes. We appreciate you choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

October 05, 2020

My scheduled one year service was quick and easy for me that’s to Ray Bryant Toyota. Their expert service keeps my Corolla running great! More

by BOBOLINK100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Toyota of Kenner responded

Thank you for your review. We are glad to hear that we made it "easy"! Thank you for choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

October 04, 2020

Excelente servicio y muy buena atención estoy muy satisfecha con el servicio prestado y es muy conveniente por estar cerca de mi casa ...muchas gracias More

by Aleyda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Oct 05, 2020 -

Toyota of Kenner responded

Thank you Aleyda for your review of your service visit. We appreciate you choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

October 03, 2020

Brad was excellent. He was very polite and got my vehicle serviced in a very timely manner. It was a very busy Saturday and Brad was able to squeeze me in without an appointment. I’m definitely coming back. More

by wweber2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow, Brad Miller
Oct 05, 2020 -

Toyota of Kenner responded

Thank you wweber2 for your review of your service visit. We are glad to hear that Brad was able to take care of you. We appreciate you choosing Ray Brandt Toyota for your service needs. We look forward to assisting you again in the future. Ray Brandt Auto Group #WeMakeItEasy

October 01, 2020

Mr. Montalbano provided an excellent service in a reasonable time. His quality of work and customer service is always at the high level which makes me refer family and friends to this dealership for More

by MASH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Toyota of Kenner responded

Thank you Mash1 for your review of our service department. We are glad to hear that Doug takes great care of your and your vehicle. We do appreciate your recommendations. Thank you for trusting Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

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