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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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October 21, 2020

I went on the wrong day to get my service and they still assisted me. Everyone was so nice and efficient.I’ll definitely go back to get service done . More

by dajanell_smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow, Harold Leblanc
Oct 22, 2020 -

Toyota of Kenner responded

Thank you Dajanell for sharing your experience with us. We are glad to hear that our Team was able to take care of your vehicle needs, even on the wrong day. Thank you for choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

October 19, 2020

Shelia LeBlanc is the “Go To” person to see in the Service Department. She always greets you with a smile, is courteous, and helpful. Before any costly work is necessary for your car, she speaks to More

by Tiger Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Toyota of Kenner responded

Thank you Tiger Fan. We are glad to hear that Shelia has earned your trust and business. Thank you for choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

October 19, 2020

I called in advance and made an appointment for a routine oil change and tire rotation. I sat and waited for 2 hours before an employee notified me that they were beginning service on my vehicle. Aside fro More

by STEPHANIELEBLANC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Toyota of Kenner responded

Thank you for your review. I will send it to Management and someone will contact you shortly. Thank you. Ray Brandt Auto Group

October 19, 2020

Got a oil change some filters changed and they forgot to connect a vacuum hose! Had to go back for them to do fix it More

by WRENJASMINE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Leblanc
Oct 20, 2020 -

Toyota of Kenner responded

Thank you for sharing concern with us. Someone from Management will contact you shortly. Thank you. Ray Brandt Auto Group

October 19, 2020

Professional and quality customer service done by Brad Miller. It is appreciated when customers are genuinely taken care of. Good job and see you later. More

by Shavkat
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Oct 19, 2020 -

Toyota of Kenner responded

Thank you Shavkat for your review. We are thrilled to hear that Brad provided you with an exceptional experience. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2020

I always feel taken care of during my visits at Ray I always feel taken care of during my visits at Ray Brandt. The customer service was outstanding! I will be back for my next service. More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Oct 19, 2020 -

Toyota of Kenner responded

Thank you Christine for sharing your service experience. We strive to provide outstanding customer service, and we are glad to hear that Brad hit the mark. Thank you for choosing Ray Brandt Toyota. We look forward to seeing you on your next visit. Ray Brandt Auto Group #WeMakeItEasy

October 16, 2020

Service Representative was not accommodating. He was not concerned about assisting me with any type of discount coupons available. He appeared to find things to repair that I knew were not in need of repa More

by RUDOLPH.MERRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Toyota of Kenner responded

Thank you for your review. I have shared it with the Service Manager. Thank you. Ray Brandt Auto Group

October 16, 2020

good price and service, wait was too long better when pandemic is over and coffee bar is again open well appreciated when coffee and pastries are available More

by pmedus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We are slowly trying to get our amenities back to normal as restrictions allow. We miss them too! Thank you for understanding. We hope to see you the next time you need service. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

October 15, 2020

I have been using ray brand Toyota for many years and every single time I’m very satisfied with their service, good prices really good customer service , etc. More

by RIGOPOLANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Toyota of Kenner responded

Thank you for your review and your loyalty. We appreciate your kind words and we hope to continue to assist you with all of your vehicle needs. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

October 15, 2020

I have never had a problem with service dept but phones always go to voicemail.. But not Brad's fault. It's the system. Need person to talk to More

by Eob418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Oct 16, 2020 -

Toyota of Kenner responded

Thank you for your review. We hope to be at full staff soon, as restrictions allow. Thank you for choosing Ray Brandt Toyota for your service needs. Ray Brandt Auto Group #WeMakeItEasy

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