Toyota of Kenner - Service Center

I was just having my airbag warranty done. Intake was okay, there was a lot of chatter between the employees while I stood there. When I went back for the pick up I went through the steps and waited for okay, there was a lot of chatter between the employees while I stood there. When I went back for the pick up I went through the steps and waited for my car, I waited and waited. I went back inside to ask if there was a problem, no problem they just didn’t get anyone to get my car!! I was there for 29 minutes !! More

Tim provided excellent service when I arrived, it was very busy at the time but he still provided a great check-in experience and notification during service. very busy at the time but he still provided a great check-in experience and notification during service. More

Staff not friendly/courteous.Appreciated the Staff not friendly/courteous. Appreciated the coffee. When vehicle was complete, I was summoned with a hand wave. Went to vehicle, no keys. Paper ma Staff not friendly/courteous. Appreciated the coffee. When vehicle was complete, I was summoned with a hand wave. Went to vehicle, no keys. Paper mat & plastic on seat, left in vehicle. When I asked the worker that signaled to me with the hand gesture about my keys, he said they were at the desk, where I needed to sign for paperwork. More

I took my 2002 4Runner for an oil change and the service was great,they treated me well and my vehicle was ready within the time they had estimated. was great,they treated me well and my vehicle was ready within the time they had estimated. More

Sheila is always very accomadating and on the ball. She always gives me excellent service. She always gets everything into process and gets me out in a timely manner always gives me excellent service. She always gets everything into process and gets me out in a timely manner More

This dealership is always clean, the people there are always ready to help, polite, helpful, and informative. The service person that I dealt with, was very informative, and he informed me of the repairs always ready to help, polite, helpful, and informative. The service person that I dealt with, was very informative, and he informed me of the repairs and or maintenance prior to completing them. I thought this was very helpful. All in all, it was a very good experience. Also, the bathrooms were very clean, and the distancing in the weight room were very adequate. More

Always great service. Doug is a great service manager. We always get our car on time, and he is also very honest with us. We have owned Toyota cars for over 25 years and have had just about every kind T We always get our car on time, and he is also very honest with us. We have owned Toyota cars for over 25 years and have had just about every kind Toyota makes. More

Every appears so busy and unhappy at this location. You're never greeted and once you finally get inside its like a mad house. Most of the attendants in automotive service are rude and appear to be un You're never greeted and once you finally get inside its like a mad house. Most of the attendants in automotive service are rude and appear to be unhappy and frustrated with their jobs. This is maybe the 3rd time in years I've had a pleasant attendant whos actually genuine about their job and taking ppride in customer service at Toyota. I would only recommend this location if my last assistant (Tim B.) was guaranteed to assist them. Tim Bellow was interested in my concerns, clear and precise with answers, happy to be of my assistance and took pride in customer satisfaction. More

Brad Miller is an excellent service advisor. I was very well satisfied with Mr. Miller. He was very professional in his job. I certainly will request that he be my service advisor next time. He very well satisfied with Mr. Miller. He was very professional in his job. I certainly will request that he be my service advisor next time. He deserves the highest score one can receive. More

I’ve always loved to come to this service center, actually it’s been the only one I go to since moving here but my last visit I was disappointed not only did they NOT take a “free oil service” I had actually it’s been the only one I go to since moving here but my last visit I was disappointed not only did they NOT take a “free oil service” I had earned by being loyal just coming here but they also stopped the courtesy car wash plus I didn’t get any recommended services for my vehicles which I suspect it needs desperately. Sad. More