Toyota of Kenner - Service Center

Made appt and checked in. But Service person never printed paper work. 2 hours later found someone else to help me and they had trouble finding car in system, don't think logged in right. They were printed paper work. 2 hours later found someone else to help me and they had trouble finding car in system, don't think logged in right. They were able to get the 30 minute service done after wasting / waiting 2 hours. More

Very long wait. I was quoted online the charge $54.23 it was over $68.00. I wasn't satisfied with the cost and time spent waiting. was over $68.00. I wasn't satisfied with the cost and time spent waiting. More

They were quick. I appreciate that they fit me in even though I did not have an appointment. They called me when done. Quick and easy. though I did not have an appointment. They called me when done. Quick and easy. More

I really wanted to give 3-1/2 stars, mainly because I could not get service dept on phone. Once there, Excellent Service-Polite Friendly could not get service dept on phone. Once there, Excellent Service-Polite Friendly More

The service was excellent The lady that checked us in The service was excellent The lady that checked us in was very nice and efficient The work was done in less time than estimated I’m very pleased The service was excellent The lady that checked us in was very nice and efficient The work was done in less time than estimated I’m very pleased with the service Thank you More

Doug Montalbano has been my service man for over 15 years. I trust what he tells me, and he doesn't try to oversell me. years. I trust what he tells me, and he doesn't try to oversell me. More

The know how to treat a vehicle owner at Ray Brandt Toyota! Always looking out for what's best for you and your vehicle, very pleased! Toyota! Always looking out for what's best for you and your vehicle, very pleased! More

Unresponsive Waiting for weeks to get a call back about Unresponsive Waiting for weeks to get a call back about scheduling a part installation. Had a direct conversation and left several messages. Initi Unresponsive Waiting for weeks to get a call back about scheduling a part installation. Had a direct conversation and left several messages. Initial appointment was a wasted drive to the dealership because although we had an appointment, no one told us the part had not arrived. Subsequently after the part arrived, I spoke to a lady in Service and asked her to schedule new appt. She was unable to understand the request and I asked for Doug M. to call me. He did, We spoke. He was to call me back. Almost 2 weeks and multiple other calls later and no response yet. The service mailbox remains full and we are unable to leave another message. More

They are very professional and excellent attention for the entire work team, and very grateful for the service received, I am very happy for having chosen Ray Brandt Toyota, for my service, thank you very the entire work team, and very grateful for the service received, I am very happy for having chosen Ray Brandt Toyota, for my service, thank you very much. More

Well the way the personal not to friendly at all, some of the service people ok, but mechanics, other personal that work in the back, they act like they don't need my bussiness, personal in general needs to the service people ok, but mechanics, other personal that work in the back, they act like they don't need my bussiness, personal in general needs to be train and help them to get the customer service mind. another thing you don't see the manage team greeting the customer, really behind on true customer services. More