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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,118 Reviews

2,118 Reviews of Toyota of Kenner - Service Center

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December 15, 2020

I had the best experience fir servicing my car that day. Brad was friendly, efficient, knowledgeable and I can’t say enough how he made the experience simple yet covered all the things customers look for in More

by NEWSTARTALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Miller
Dec 16, 2020 -

Toyota of Kenner responded

Thank you for your service review. We are glad to hear that Brad took great care of you and your vehicle. We look forward to serving you again. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

December 11, 2020

Service was fine but they forgot to run my car through their car wash. I asked them when I made my appointment if the car wash was working and they informed me that it was. I know it's something that th More

by C.ZELENKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Toyota of Kenner responded

Thank you for your review. We do apologize for the car wash. Please stop by during service hours and we will run it through the wash for you. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group

Dec 11, 2020 -

C.ZELENKA responded

Thank you- much appreciated.

December 09, 2020

I can not say enough about how great Doug is in the service department. He always gets me in and out very quickly. I won’t have service done anywhere else. More

by KATANDNATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Toyota of Kenner responded

Thank you for your review. We are glad to hear that Doug has earned your trust. We appreciate you loyalty and look forward to assisting you with all of your vehicle needs. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

December 08, 2020

My tire is losing five pounds of air a week. They said nothing found to make it lose air. So they released my car. A week later I lost another five pounds of air. I will be calling to make another appoint More

by GROSSGREG123
Recommend Dealer
No
Employees Worked With
Tim Bellow
December 08, 2020

I Was quoted 4 hours labor to replace a fuse that took 5 minutes to replace myself. Eric is crooked as they get!!!!!! I will never step foot in another dealership with Ray Brant on the building!!!!! More

by UZZETTADADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Toyota of Kenner responded

We did look into your concern and found that the labor charge was an estimate to diagnose the issue as we were unsure why it was starting but wouldn't continue to run. We did find the main relay was bad. We understand that replacing that doesn't take long, but finding out what was the cause of your complaint was not a 5 minute fix. Again, the 4 hours was an estimate, not what you were charged because the diagnosis didn't take as long as excepted. We would like to re-earn your trust. Thank you. Ray Brandt Auto Group

Dec 09, 2020 -

UZZETTADADDY responded

I was told directly by Eric that the tech had spent hours already to figure out the fuse was blown and that it was extremely difficult to replace. It literally was one bolt and one nut and I pulled it right out. His words to me were it takes hours to replace the fuse. Never once was I told it was an estimate on labor and included diagnosing the problem.

December 08, 2020

I was very pleased with Harold the service writer, also the work that was done on my car was very good. I would recommend Raybranthtoyota Toyota to my friends and family. More

by RMOSKAU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
Dec 08, 2020 -

Toyota of Kenner responded

Thank you for your review and your recommendation. That is the largest compliment we can receive. We look forward to assisting you with all of your vehicle needs. Thank you for choosing Ray Brandt Nissan. Ray Brandt Auto Group #WeMakeItEasy

December 08, 2020

Sheila Leblanc did a wonderful job getting my car repaired! She kept me updated throughout the process. She is very professional! I would recommend her. More

by RRJENKINS73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Toyota of Kenner responded

Thank you for your review. We are glad to hear that Sheila offered you an exceptional service visit. We appreciate your recommendation. We hope to see you on your next visit. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

December 07, 2020

Everyone was so nice and professional to me when I came for my service. I was seen even though my appointment through the app did not go through! I felt very welcomed during my service appointment. I lo More

by KEISHIAWILLIAMS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our Team took great care of you. We look forward to assisting you again. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

December 07, 2020

Not impressed, service advisors really aren’t friendly or welcoming. I was really glad I didn’t get Shelia, she is so rude every time. My appointment was for an oil change and apple car play update and found More

by caseymunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Toyota of Kenner responded

Thank you for letting us know about your experience at Ray Brandt Toyota. Although we strive to meet and exceed the expectations of each of our customers, I am sorry we missed the mark here. Management will address the issues you have brought up. Thank you again for your business!

December 07, 2020

Tim is very pleasant to work with--explaining what is needed and gives options if possible. He keeps you updated to get you back on the road. More

by CHEF_LIGHTNINGROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Dec 07, 2020 -

Toyota of Kenner responded

Thank you for sharing your service experience with Tim. We are glad to hear that he offered you an exceptional experience. We look forward to your next visit. Thank you for choosing Ray Brandt Toyota. Ray Brandt Auto Group #WeMakeItEasy

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