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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,108 Reviews
Call Service Center (504) 702-6926

2,108 Reviews of Toyota of Kenner - Service Center

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November 25, 2023

The diagnostic fee was a little high. Please do not keep raising the diagnostic fee too much. They were very nice. I appreciate everything they did to help me. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Romain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Hernandez
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Nov 28, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 25, 2023

Perfect time. Done quickly Like Raybrant Toyota. Very friendly personel and squeduling was so easy More

by Antorivas
Recommend Dealer
Yes
Employees Worked With
Jason Eddlestone, Jason Eddlestone
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Nov 28, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 25, 2023

Overall very good Work was done in a timely manner and more than met my expectations More

by ZEPHH17
Recommend Dealer
Yes
Employees Worked With
Brett Hernandez, Brett Hernandez
Report | Print
Nov 28, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 24, 2023

They always find a way to get my money. ????? Very suspicious I don't feel comfortable, why every time they charge me for extra repairs,??? More

by LINDALORENA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Montalbano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Providing excellent customer service is a priority for us, and we regret that you felt differently during your visit. We take all feedback seriously as it helps us improve our processes. We welcome the opportunity to hear more about your visit. If you're open to discussing your experience in more detail, please reach out to us directly at our Service Department. We appreciate your review and hope to have the chance to serve you again in the future. Sincerely, Ray Brandt Auto Group

Helpful
November 24, 2023

Fast and informative. The experience was great. They explained everything and kept me up to date. More

by Jvindel55
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
Nov 28, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 23, 2023

Although it took 11-1/2 months to get my Highlander scheduled for the peeling paint, once they scheduled it and took it in, I was pleasantly taken care of by the Ray Brandt staff. I would like to ment More

by berniec1202
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Waguespack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariano Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with Ray Brandt Toyota! We're glad that, despite the initial wait, your Highlander's paint issue was resolved to your satisfaction. It's wonderful to know that Mariano and our staff provided you with excellent service. We always aim to ensure our customers are well taken care of, especially when addressing recalls. Your happiness with the outcome and your recognition of our team's efforts are greatly appreciated. We look forward to continuing to provide you with high-quality service in the future. Thank you for choosing us and for your patience throughout the process! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 23, 2023

Same day service,Car completed on time and services was excellent will allways bring My car to Ray Brant Toyota. More

by FRANCES.6990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Toyota of Kenner responded

Thank you so much for your positive review! We love to hear that our commitment to excellent service resonates with your experiences at Ray Brandt Toyota. Our team works diligently to ensure every customer leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We deeply appreciate your trust and loyalty. We're here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 23, 2023

Always excellent. One of the reaso I stay with Toyota and Ray Brandt Dealership in Meteorite. More

by ricsne
Recommend Dealer
Yes
Employees Worked With
Jason Eddlestone, Jason Eddlestone
Report | Print
Nov 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are very glad to hear that our team takes great care of you and your vehicle during your visits. We appreciate you choosing Ray Brandt Toyota for your vehicle needs, and we look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 22, 2023

Na All went well. As usual. I wish they had donuts and snacks like they used to. More

by SLASSALLE3
Recommend Dealer
Yes
Employees Worked With
Brett Hernandez, Brett Hernandez
Report | Print
Nov 27, 2023 -

Toyota of Kenner responded

Thank you for your feedback and for choosing Ray Brandt Toyota for your automotive needs. We're glad to hear that your experience went well, as we always strive to provide excellent service. Your comment about missing the donuts and snacks is noted. While we continuously review our amenities to enhance our customer experience, we appreciate knowing what our guests value and miss. We hope to continue meeting your expectations and look forward to welcoming you again. Thank you for being a valued customer, and we look forward to your next visit with us! Ray Brandt Auto Group #WeMakeItEasy

Helpful
November 22, 2023

Had oil changed, no multi point inspection like yall used to do. No topping off fluids . No running thru car wash. To top it off the y left oily handprints on front of car and steering wheel. Oily footprint More

by Brett.haydel
Recommend Dealer
No
Employees Worked With
Eric
Report | Print
Nov 27, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't align with the high-quality service experience we strive to offer. Our goal is always to ensure that every aspect of our service is conducted with the utmost care and professionalism. We understand your concerns regarding the service and would like the opportunity to discuss this further with you. Your satisfaction is important to us, and we are committed to addressing any issues our customers face. Please feel free to reach out to our service department directly whenever you get a chance, so we can work towards ensuring your complete satisfaction with our services. We appreciate your input as it helps us continuously improve and serve all our customers better. We hope to have the opportunity to make things right and restore your confidence in our service department. Sincerely, Ray Brandt Auto Group Team

Helpful
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