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Toyota of Hopkinsville

Hopkinsville, KY

3.4
94 Reviews

4395 Ft Campbell Blvd

Hopkinsville, KY

42240

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94 Reviews of Toyota of Hopkinsville

June 09, 2023

Very disappointed from the time I purchased the car till now that puticular dealership has gone down hill fast. The waiting area was dirty as well as the restroom. It took a hour and 15mins. to get my car b More

by ChrisC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey T
Jun 13, 2023 -

Toyota of Hopkinsville responded

Chris, we're sorry to hear that you weren't happy with your recent visit. We pride ourselves on providing excellent service to our valued customers, and I apologize if we fell short in this instance. We will make sure we review this feedback internally and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Respectfully, Jackie Barker - Service Manager - 270-886-9099 ext 2540

June 07, 2023

Randy went the extra mile and let us know when the truck arrived on the lot and sent a picture of it to my phone. Randy was busy doing double duty in the sales and financing departments and that is why we r More

by nslangston64
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Starks in sales
Jun 08, 2023 -

Toyota of Hopkinsville responded

Thank you for sharing your experience! We're thrilled to hear that Randy provided you with excellent service throughout your purchase and we'll be sure to pass along this wonderful feedback to him. Our Toyota of Hopkinsville team is delighted to have earned your trust & consideration for future purchases. Safe travels!

May 06, 2023

Service was done, and I’m pleased with the service I received. Will recommend them More

by gwacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey T
May 08, 2023 -

Toyota of Hopkinsville responded

We appreciate this kind feedback and five-star rating! We hope to see you again for your next routine visit! Thank you! - Toyota of Hopkinsville

April 27, 2023

Best dealership period kind and very helpful. get you in and out very fast love this dealership More

by gritzysangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey T
Apr 28, 2023 -

Toyota of Hopkinsville responded

Thank you for saying such kind things about our team! We look forward to seeing you for your next service appointment! - Toyota of Hopkinsville

April 07, 2023

LeBron Wilson was an excellent sales Rep. Everyone was helpful and worked with our budget to give us the Best deal! More

by Margaretavery243
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joey T
Apr 13, 2023 -

Toyota of Hopkinsville responded

LeBron and the team are proud to have helped make your experience great, Margaret! Our team loves knowing we've helped you find a great deal and we hope to see you again! Thank you! - Toyota of Hopkinsville

March 28, 2023

Very courteous and always efficient with my service needs. I have never had a negative experience with service of any kind. More

by onerun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey T
Mar 30, 2023 -

Toyota of Hopkinsville responded

We're so happy to hear this! Thank you for trusting the Toyota of Hopkinsville team with your service needs. We look forward to seeing you at your next visit!

March 04, 2023

I’m pleased With their work and attention. The maintenance was carried out at a timely manner More

by marhyl25
Recommend Dealer
Yes
Employees Worked With
Joey T
Mar 06, 2023 -

Toyota of Hopkinsville responded

This is great to see! Thank you for rating our service team five stars! - Toyota of Hopkinsville

January 05, 2023

Very kind staff and willing to help. Also very fast service with great attention to detail. Wonderful place to have your vehicle serviced with staff you can trust. More

by cwcotton48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Little
Jan 06, 2023 -

Toyota of Hopkinsville responded

Thank you for your confidence in the Toyota of Hopkinsville team! We appreciate your kind review and look forward to seeing you next time!

January 04, 2023

They are always available to answer my questions, make an appointment for service, can drop in if the car gives me a code I don’t understand, and there are usually coupons I can use to help defray the cost o More

by Miss Marie
Recommend Dealer
Yes
Employees Worked With
All the service dept. Staff and the women that sells the service dept extended contracts, the staff when I drive in with questions, the actual spec lists
Jan 06, 2023 -

Toyota of Hopkinsville responded

We're happy to hear that you trust the Toyota of Hopkinsville team with your vehicle! It means so much to be part of your automotive journey and we look forward to seeing you again! Thank you!

November 06, 2022

Salesman used high pressure tactics to hurry my girlfriend into a bad deal. The totally crooked, con artist sales team told several lies and sold her a vehicle that was almost 20k over book valu More

by deucelooney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Nov 08, 2022 -

Toyota of Hopkinsville responded

Thank you for reaching out. We're disappointed to hear your girlfriend isn't satisfied with her purchase and encourage her to reach out directly if she'd like to discuss these concerns in greater detail. Thanks again, Brad Tyson - General Manager - 270-886-9099