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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,724 Reviews
Call Service Center (201) 488-7777

1,724 Reviews of Toyota of Hackensack - Service Center

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July 02, 2023

Workers don’t care about jobs : we lost two tire air covers, nobody tell us after I drive car back home More

by chuchichen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Puentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. Sorry to hear that you lost two air tire caps after leaving service here. We are not sure, if the air caps had originally been there prior to visiting our service department, but we would be happy to replace them for you.

July 02, 2023

Always polite when I go but it is kinda of busy but I’m sure it’s because they have good service More

by MIKEJG4290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We do our best to make sure that the service experience is as pleasant as possible. Thank you for choosing us for service! We appreciate your business!

July 02, 2023

Quick to respond to needs of the client. On time with scheduling. Clean and tidy More

by EMSTJNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your visit to our service department was 5 Stars! We appreciate your business! Thank you for choosing us for your service!

June 28, 2023

An hour and half for inspections and tire rotation *without* an oil change *with* an appointment seems a bit long. otherwise polite service and potential to develop into great service. More

by rtama
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Gines
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Jun 28, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We understand that the service you requested took longer than expected. We always endeavor to complete service work in a timely manner to the best of our ability. We appreciate your understanding in the matter. Thank you for servicing with us. We appreciate your business!

June 28, 2023

Great service very competent I will recommended with my friends. Looking forwards for anther goo and great service. Good job More

by SONDRELONG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear your service visit was great! We certainly appreciate referrals! Thank you for choosing us for service! We appreciate your business!

June 26, 2023

Always great service and professional and Joe Hunken is Awesome to work with Thanks for your help Joe More

by Rick Willis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Joe was awesome to work with during your service visit. Thank you for choosing us for service! We appreciate your business!

June 26, 2023

Poor service. 1) I waited extra 50 min. - when car was ready Paul Villacres called wrong # instead of one from paperwork 2) mechanic failed to.put back nipple caps More

by dubbi_1999
Service Time
Recommend Dealer
No
Employees Worked With
Paul Villacres
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Jun 27, 2023 -

Toyota of Hackensack responded

Sorry to hear that your service was less than stellar. We know that customers do not like to hear this but, sometimes maintenance of vehicles do take longer than the allotted time depending on the work and how busy we are at any given time. Service provides a estimated completion time. As far as the calling the wrong number, it sounds like Paul made a honest mistake of calling the number we had on file. As far as the nipple caps, we would be happy to replace those if they are missing from two tires.

June 26, 2023

Toyota of Hackensack provided excellent services for my toyota during the servicing. The car is in very excellent condition. More

by ERNBIGNE1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review. We are glad to hear that our service department provided excellent services during the maintenance of your vehicle. We appreciate you servicing with us! Thank you for your business!

June 25, 2023

Pleasant helpful the person that help us was very helpful and friendly everything was explained to us before was done and we were very pleased More

by OLDBROADWAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Toyota of Hackensack responded

Thank you for taking the time to leave us feedback! We are glad to hear that everything was explained prior to any work being completed on your vehicle. We appreciate your business! Thank you for servicing with us!

June 21, 2023

Advisor was very friendly. Service was faster than I expected. 10 out of 10 would visit again. More

by JPJUARIO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Efrain Gines
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Jun 23, 2023 -

Toyota of Hackensack responded

Thank you for taking time to leave us feedback. We are glad to hear that service on your vehicle was completed before the expected time. We appreciate your business! Thank you for servicing with us.

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