Toyota of Hackensack - Service Center

Excessive wait time. When I went for a simple oil change I had to wait for 4 hours even though I had an appointment. When I went for a simple oil change I had to wait for 4 hours even though I had an appointment. More

The dealership at Toyota of Hackensack where the personnel attendants performed there work duties were all professional and courteous.Thank you for your service. personnel attendants performed there work duties were all professional and courteous.Thank you for your service. More

I was very pleased with the communication and service which Joe Huncken provided to me for servicing my Sienna. He kept me well informed on what work needed to be performed in regard to my original conc which Joe Huncken provided to me for servicing my Sienna. He kept me well informed on what work needed to be performed in regard to my original concerns and followed up on providing me the status of the repair during the day to its completion. More

Dealership was good responsive to my issues. No other comments to report on my visit. No other comments to report on my visit. More

Clear and efficient communication. Very courteous staff. Welcoming waiting area. Very quick process. Highly recommend Very courteous staff. Welcoming waiting area. Very quick process. Highly recommend More

I was called in for an oil change via text and phone calls. I made the appointment and come to find out an oil change was not needed. Just a tied rotation (my car had less than 3,500 miles on it) Z calls. I made the appointment and come to find out an oil change was not needed. Just a tied rotation (my car had less than 3,500 miles on it) Zack informed me the first oil change is at 10,000 miles? But that’s not what anyone else at Toyota advised. So which is it? I was told at 5,000 miles. Further, they added a sticker to my vehicle advising the next oil change in 5,000 miles. WHAT THE HECK IS GOING ON WITH TOYOTA?! More

excellent good service, friendly and responsible people, The waiting time was quite longer than I expected The waiting time was quite longer than I expected More

Friendly and knowledgeable staff, Oil & Filter change, tire rotation were all done expeditiously . As always, a good experience. tire rotation were all done expeditiously . As always, a good experience. More

Everyone is always professional and considerate. They honored the appointment time, and I feel like I get in and out in a reasonable amount of time. They honored the appointment time, and I feel like I get in and out in a reasonable amount of time. More

Everything checked out OK for free watranty oil change, etc. but there isn’t much personal attention. It took just over 100 minutes. etc. but there isn’t much personal attention. It took just over 100 minutes. More