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Toyota of Hackensack - Service Center
Hackensack, NJ
1,820 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,820 Reviews of Toyota of Hackensack - Service Center
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May 11, 2025
I thought I would have to change all the brake pads, but it turned out that the noise in the wheels was due to a bolt simply falling out. Thanks for fixing my car. it turned out that the noise in the wheels was due to a bolt simply falling out. Thanks for fixing my car. More
by allat720
Verified CustomerEmployees Worked With
May 11, 2025
Everyone was very helpful and knowledgeable. My question was answered on the spot & I didn’t wait that long for service to be completed. My question was answered on the spot & I didn’t wait that long for service to be completed. More
by JIMMYK22002
Employees Worked With
May 07, 2025
Great and fast service. The service department told me the price to install my remote starter and didn't upsell me. Initially, I opted to have the remote starter be part of The service department told me the price to install my remote starter and didn't upsell me. Initially, I opted to have the remote starter be part of my fob but they let me know about potential problems. I decided to go with a separate fob and couldn't be happier. More
by MAB0
Employees Worked With
May 01, 2025
very good service staff is amazing service was fast and clean,thank you for everything see you soon clean,thank you for everything see you soon More
by jonivanda
Employees Worked With
April 28, 2025
They sold me a defective truck. They blamed rodent eating the wires. 1 yr later the the wiring went again and they blamed rodent eating the wires again. They promised me photos. They blamed rodent eating the wires. 1 yr later the the wiring went again and they blamed rodent eating the wires again. They promised me photos. Never received them. I made second request and still haven’t received the photos. One week later after they “fixed” the wirering for the second time, the lights on the dashboard were back on. I’ll never go there again and I will continue to tell everyone how badly they treated me and sold me a defective vehicle. More
by CENRIGHT19
Employees Worked With
They know who helped me.
April 27, 2025
Mario and Bill are the best. Felt so good being treated as a person and not as a customer. Felt so good being treated as a person and not as a customer. More
by APW10
April 25, 2025
The price was dubbed compared to other places. I checked the prices on firestone and are half price compared to Toyota I checked the prices on firestone and are half price compared to Toyota More
by Agron
Employees Worked With
April 24, 2025
Had to return my tacoma because there was oil dripping all over the place on my garage floor.....went back and they took care of it...wiped it all down all over the place on my garage floor.....went back and they took care of it...wiped it all down More
by Joey nixss
Employees Worked With
Joe service adviser
April 24, 2025
I was assigned a service rep who seemed disengaged and unresponsive to my follow-up attempts after a mechanic left a voicemail recommending urgent repairs. Despite calling and texting, I received no reply unresponsive to my follow-up attempts after a mechanic left a voicemail recommending urgent repairs. Despite calling and texting, I received no reply. When I arrived an hour before closing to pick up my car, there was no visible staff available to assist or process the additional work, which left me no choice but to seek repairs elsewhere. This was disappointing, especially given my long-standing loyalty and the distance I travel to use this dealership. More
by Godschyle
