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Toyota of Hackensack - Service Center
Hackensack, NJ
1,787 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,787 Reviews of Toyota of Hackensack - Service Center
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July 12, 2012
Absolutely the most courteous car maintenance service I have received in years!! I can't praise their service enough and will definitely go back again if needed. have received in years!! I can't praise their service enough and will definitely go back again if needed. More
by HME
Employees Worked With
Entire service department
June 11, 2012
The mechanics are incompetent,they damaged my car twice. When I talked to the Jonathan Brett the so called director of consumer affairs, all he gave me was an attitude and outright denied that he and his me When I talked to the Jonathan Brett the so called director of consumer affairs, all he gave me was an attitude and outright denied that he and his mechanics did anything wrong on their own part. More
by ascendotuum
Employees Worked With
Jonathan Bett
January 28, 2012
I purchased by car at Toyota of Hackensack and continue to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. I worked with Cedric during my last visit and he was very professional and courteous. I dropped my vehicle off and was given a ride to work. Cedric called with the technician recommendations which I chose to have completed. The price was very reasonable and Cedric called me when it was done. I highly recommend this dealer!! More
by northapproach
Employees Worked With
Cedric
November 19, 2011
I WAS PROMISED a catalytic converter and a sideview I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to find out the status 3 hours later ( promised time ) they hadn't even started on my car. I was told by XENIA that it would be ready by 5.30pm. Then at 5.00 pm. she called and said the mirror was installed but did not function and the catalytic converter was warped ?? So they had to order it from west caldwell. A loaner car was offered and apologies . However when i was dropping off the car in the morning one of the mechanics had come to ask RON if he could sell the catalytic converer to someone else and RON TOLD HIM IT WAS FOR ME . Suddenly my ordered converter for $800 was warped at 5pm when i dropped off the car at 10.30am. Somethings fishy about this place. It was probably sold after all. Chris the mechanic had diagnosed this car and order the part then why would it not fit? The part and labor was going to to be well over a thousand dollars and a timing belt installation scheduled for the following wednesday also another 1000.00 . This is how i feel .. if i am going to spend 2000.00 in two visits and the service is going to stink .. I have a choice to go back to Ramsey where the service is impeccable. They deliver their service with great honor and pride. You can see it in their efficent ways . In comparison this dealership in Hackensack, the communication skills are poor and one can sense the insincerity in their voice . I feel for JONATHAN BRETT the service manager .. who is trying so hard to change the set ways of his employees but some of them are just unprofessional and refuse to raise their standards. Unfortunately I purchased my highlander hybrid from Here ( 45000 ) and now am stuck with them ... OR AM I ? I am moving on ...thanks TOYOTA of HACKENSACK SERVICE DEPT for chasing yet another good customer away. My only advise to you guys is IMPROVE YOUR SERVICES . After all , you work in service... take it from me ... i provide service to 100 customers a day ... More
by nathoousa
Employees Worked With
RON, XENIA in SERVICE
August 26, 2011
I was sold a part that turned out to be used and that cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I neede cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I needed and sold me the wrong part which caused my car to crash a few miles from the dealership..when I went back very irate they told me to call the police because they were going to have me arrested for yelling at them...OMG...I will never go back to them again More
by jjy2011
Employees Worked With
parts department
July 07, 2011
Stay away! I was visiting NJ and needed a fan belt repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it u repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it up after 3PM; when I showed up it was still not finished. They gave me a loaner to get home and I had to pick it up the next morning. Subsequently I turned the A/C on (which was working fine prior to the service) and the compressor would not switch on. They told me I had to drive back and drop the car off for another service in order to see if they forgot to enable the compressor after the previous service. I will never go back there! More
by SLP2011
Employees Worked With
Service Dept.
February 15, 2011
During the first snow storm this year I was in an accident that messed up my back right light and trunk. I waited a few days trying to figure out where I would go. I'm new to North Jersey, and very accident that messed up my back right light and trunk. I waited a few days trying to figure out where I would go. I'm new to North Jersey, and very picky about who touches my car... I have many horror stories!! Anyway, I decided to Toyota of Hackensack and it was the best decision I could have made. I want to thank everyone there for having my car back to me within a week, problem free. If you have issues with your car I recommend you go here. It's worth it. More
by roryvinny
August 17, 2010
Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More
by cseverino
Employees Worked With
Sales and Service Managers
August 17, 2010
Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More
by cseverino
Employees Worked With
Sales and Service Managers
August 12, 2010
Terrible service,never call back,only call after toyota open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not recomended .Avoid at all cost. Now i need take car to a new toyota dealer. More
by l2354
Employees Worked With
Jonathan Brad,Rudy Espana
