Toyota of Hackensack - Service Center

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435. $185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved. More

Be careful as they tend to scratch your car door and leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are c leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are careless and were seen playing around at the car repair area. You would get a call from their customer service manager for follow up. That's more of a show as he just tabulate the statistics of how many people are satisfied with their service. If you have any problem, he would only forward you to the service person. What a service?????? More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business. More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the att for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible. They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all. More

Car was damaged during service Service was not done as Car was damaged during service Service was not done as promised Car was damaged during service Service was not done as promised More