Toyota of Hackensack - Service Center

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More

Terrible service,never call back,only call after toyota open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not recomended .Avoid at all cost. Now i need take car to a new toyota dealer. More

They are nice to you when you are coming in to buy. But once they made their money, you are on your own. I have called Toyota costumer service, but they weren’t much help ether. All they did was contactin once they made their money, you are on your own. I have called Toyota costumer service, but they weren’t much help ether. All they did was contacting the dealership to call me. They did this 3 times but the dealership never called me. More

Why do they bother to have a phone number if they never answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. This was regardless of what time I called. On a couple of occations, the receptionist answered only to drop the call when I asked for the service department. I called again and asked when would be the best time to call the service department because they never answer when I call directly, this time she put me on hold for about 10 minutes. Then the call dropped. I called again and demanded to talk to the manager, the receptionist put me on hold again and I never got to talk to the manager. I went online and made an appointment hoping they would call me back to confirm. I gave a detailed list of the problems with my 4 Runner. I was hoping they would get back to me because the repairs cost a considerable amount. I never heard from them. Finally got up early and went straight to the place. They told me I had to make an appointment, I told them that I did. The girl said their system was down the last couple of days. I made another appointment personally. When I went for service a few days later, they couldn't find me in the system, so I walked out fuming. this guys are incredible. It looks like they log in here and make up good reviews to counter the bad ones. Just look at the dates. Stay as far away as possible from this place. businesses like this one is why NJ has the ugly reputation it has. More

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435. $185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved. More

Be careful as they tend to scratch your car door and leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are c leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are careless and were seen playing around at the car repair area. You would get a call from their customer service manager for follow up. That's more of a show as he just tabulate the statistics of how many people are satisfied with their service. If you have any problem, he would only forward you to the service person. What a service?????? More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business. More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the att for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible. They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all. More

Car was damaged during service Service was not done as Car was damaged during service Service was not done as promised Car was damaged during service Service was not done as promised More