Toyota of Hackensack - Service Center

I love the service at Toyota. But I have to mention I love the service at Toyota. But I have to mention the best of the best is sussana. She is always so helpful and goes the extra mile to help a I love the service at Toyota. But I have to mention the best of the best is sussana. She is always so helpful and goes the extra mile to help a customer out. The only thing I would need to mention is the long wait when they lost my keys . at the end of service. Other then that they were awesome. I am giving To give Toyota service 5 Stars do to the excellent, honest, warm, friendly customerService I receive from Susanna. She was a life saver. Thank you so much sussana!! More

Car was serviced as quickly as possible on a Saturday and I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. More

Toyota of Hackensack is a dealer that goes above and beyond to help customers that have out of the box problems with their vehicles and their location. beyond to help customers that have out of the box problems with their vehicles and their location. More

Best service My experience at Toyota has always been excellent....from the time I walk in to the time I leave. Everyone is courteous, polite and they do good work My experience at Toyota has always been excellent....from the time I walk in to the time I leave. Everyone is courteous, polite and they do good work at a reasonable price. More

Fantastic service Give Olga a Raise for helping us out with an emergency stop in for a tire that was damaged by a road hazard. Olga Granda is the best. Give Olga a Raise for helping us out with an emergency stop in for a tire that was damaged by a road hazard. Olga Granda is the best. More

Very good service!! This was my second-time visit TOH in Very good service!! This was my second-time visit TOH in NJ. The first time my car remote was out of battery and the team took care of it. This time Very good service!! This was my second-time visit TOH in NJ. The first time my car remote was out of battery and the team took care of it. This time was a general maintenance service. All the staff was nice except for the service advisor. He wasn't very nice compared to other staff. I do not understand a lot of car terminology or words, it would be great if he can explain a little bit more to me. Also, he told me the price of the oil change but did not ask me if I'm okay with that price. He just informed me "the oil change is 60 dollars". I feel like I have no right to say no because they already took my car and inspect it. I hope they can tell me the price, and confirm with me whether or not I want the services. My both visits were very good, but the wait time was too long. I waited 1 hour for the first time (just to change the battery of my remote). The second time I waited one hour and half. I was not happy about the wait. More

My experience with Toyota dealership has always been extremely professional and superbly outstanding. As you enter the vicinity you're greeted with a warm welcome and the courtesy continues to the very extremely professional and superbly outstanding. As you enter the vicinity you're greeted with a warm welcome and the courtesy continues to the very end. Every step of the process is explained to the customer so you're always informed. I really do appreciate services rendered. Hats off to the team. More

Always the best service. Cedric is phenomenal. I trust with both my cars for many years. I never worry that my cars are not getting the best care. with both my cars for many years. I never worry that my cars are not getting the best care. More