Toyota of Hackensack - Service Center

Workers were great. But every time I get work done something happens to my car. But every time I get work done something happens to my car. More

If I could give less than one star, I absolutely would. I will be sharing this extremely disappointing experience with all my friends and colleagues. On June 14th, 2025, I arrived at 7:00 AM for a sched I will be sharing this extremely disappointing experience with all my friends and colleagues. On June 14th, 2025, I arrived at 7:00 AM for a scheduled two-hour appointment to diagnose an issue with my vehicle. I was told the problem was with the car’s roof and that a part needed to be ordered, which would arrive the following week. I returned as instructed on June 21st, 2025, and waited for three full hours, only to be told by service advisor Joe that I would need to return yet again the following week — with no explanation provided. Then on June 28th, 2025, I arrived at 7:00 AM for the third time, and waited in the reception area until 2:00 PM. When I asked Joe Evans why the delay, I was told the mechanic was already working on my vehicle. But when I spoke directly with the mechanic, he informed me that they had not even started, and would only begin work at 2:00 PM. This means I was left waiting seven hours, watching multiple other customers who arrived after me get their cars serviced and leave — while my vehicle sat untouched. The repair itself took only one hour, yet I was kept waiting a total of over eight and a half hours, with no transparency or proper explanation. I was then offered a free car wash as compensation — which I find both insulting and unprofessional. My time, which was wasted across three visits, including a full workday, deserves more than a basic courtesy. This experience reflects a complete lack of organization, customer care, and respect for people’s time. I am formally requesting a proper and satisfactory compensation for the inconvenience, delays, and disruption caused to my professional commitments. More

This dealership never disappoints! From the moment your car pulls in to the time you drive away, you’re treated with genuine care and professionalism. The entire team makes you feel we From the moment your car pulls in to the time you drive away, you’re treated with genuine care and professionalism. The entire team makes you feel welcome, and the communication is excellent throughout the entire process. A special shoutout to the customer service specialist—friendly, knowledgeable, and always going the extra mile to ensure everything runs smoothly. Truly top-notch service! More

Repair of Paint defect covered under warranty was excessively delayed. Had to call back to have car finally scheduled. 2-3 days turned into a week and a half. excessively delayed. Had to call back to have car finally scheduled. 2-3 days turned into a week and a half. More

Fresh,good interraction,appreciation , kindness,not good price ,,not they charge to clean their gabage. price ,,not they charge to clean their gabage. More

Rude and hostile Cedrick is very rude and hostile. I am NOT coming back Cedrick is very rude and hostile. I am NOT coming back because of how he disrespected me I am NOT coming back Cedrick is very rude and hostile. I am NOT coming back because of how he disrespected me More

Staff were friendly and I was happy with the brake service I got done. I only wish we figured out the source of the noise I've been hearing in my car. service I got done. I only wish we figured out the source of the noise I've been hearing in my car. More

On time and very professional staff. I waited less than I expected. Fancy waiting area. I waited less than I expected. Fancy waiting area. More

It is very friendly, very professional. I love all the workers. Why do I have to come up with 15 words I do not understand do I have to make up a story I love all the workers. Why do I have to come up with 15 words I do not understand do I have to make up a story More

Excelente service will do it all over again this is my second car I get from Toyota Hackensack second car I get from Toyota Hackensack More