Toyota of Greenwich

The customer service at this dealership was superb. From the moment I stepped into the door, the staff (especially Kelly and Asaad)went completely out of their way to make this the MOST wonderful buying exp the moment I stepped into the door, the staff (especially Kelly and Asaad)went completely out of their way to make this the MOST wonderful buying experience I have ever had. They were kind, friendly, patient, thorough, polite and never once gave me that "pushy sales treatment" that most car-sales men & women representatives give. I traveled a far distance with my child and sister and we were treated like family. We were given warm drinks and lunch! And not once did I get the feeling we were being treated this way to be persuaded to buy. I have purchased many cars in the past but my experience here was by far the BEST! It was such a nice feeling and completely worth the time I spent to come here! Oh, did I mention the car is wonderful too with all the bells and whistles anyone could want (heated seats, remote starter, DVD etc, etc). I have completely bragged about this dealership to many of my friends and family and would totally recommend Toyota of Greenwich to anyone! Thank you Toyota of Greenwich (esepecially Asaad and Kelly). More

Consistently satisfied with high quality of service. Communication about apppointment scheduling, wait times, work to be completed, and post visit satisfaction are outstanding. All service personnel loo Communication about apppointment scheduling, wait times, work to be completed, and post visit satisfaction are outstanding. All service personnel look professional. Dealership always very clean and vehicle is always returned clean as well. Waiting room is very nice with TV and coffee. Five stars overall. More

Matt Bocchino and his team at Toyota are as professional as they are competent and attentive. I have been so impressed with all of the service providers at Toyota---I don't know much about cars but Matt a as they are competent and attentive. I have been so impressed with all of the service providers at Toyota---I don't know much about cars but Matt and his team make me feel so much at ease. Please commend them! More

I was calling for a quote, the guy named Manny in the sale department performed in an awful manner telling untruthful tax exemption of Prirus and being impatient explaining the details as I didn't know a sale department performed in an awful manner telling untruthful tax exemption of Prirus and being impatient explaining the details as I didn't know anything. Very disappointed about his attitude. Horrible customer service! More

Toyota of Greenwich has been a long time dealership under the same family ownership. Recently the dealership was remodeled to provide even more comforts for customers. The thoroughness, friendliness and p the same family ownership. Recently the dealership was remodeled to provide even more comforts for customers. The thoroughness, friendliness and professionalism at this dealership is remarkable. They do not treat customers rudely or take advantage of people. Many customers such as me have been their customer for more than twenty years. You can depend on excellent work, polite handling, cooperation, and follow up to see that you are satisfied with all that was done. This is a five star dealership! When we think it is time for a new car, my wife simply says "call Tom or Clint" I want a new car. More

My hybrid battery wasn't performing properly and they argued with me--argued!!!--that there was nothing wrong and it must be my fault. This is in addition to the usual bait-and-switch; it seems that ever argued with me--argued!!!--that there was nothing wrong and it must be my fault. This is in addition to the usual bait-and-switch; it seems that every time I take the car in for an oil change there is some "XXXX mileage service" due that costs a bundle. Customer satisfaction is definitely not a priority, not even a goal. They just argue with you until you leave. What good is a dealer that can't and won't fix a problem with the car they are there to service? That's the last $30 they get from me. More

Service department was given the charge to perform a 5000 mile service (first one on the vehicle) on my wife's new RAV 4 bought there several months earlier. The bill came out to $146! Without asking, they mile service (first one on the vehicle) on my wife's new RAV 4 bought there several months earlier. The bill came out to $146! Without asking, they decided to perform a wheel balance and alignment on a 4 month old car. I believe they should have asked us first. The car was not pulling or shimmying in any way. It seems that they just packed the bill. Very disappointed in the way that was handled. More