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Toyota of Greenville
Greenville, SC
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,062 reviews
August 23, 2022
Took my car in for collision repairs 4 weeks ago and have had no updates, no responses to emails or phone messages. Exceedingly unprofessional service by Kathleen. had no updates, no responses to emails or phone messages. Exceedingly unprofessional service by Kathleen. More
by Tuftedroman
Employees Worked With
Kathleen Brock
July 30, 2022
Worst service department ever. My Highlander brakes were causing a vibration when applied. I had a coupon for brakes and rotors, so I scheduled an appointment for 2 PM two days My Highlander brakes were causing a vibration when applied. I had a coupon for brakes and rotors, so I scheduled an appointment for 2 PM two days later. Got there on time. Carefully explained what was wrong and was told that they would have their "expert" examine the brakes. Checked back at 4 PM and nothing had been done. Finally got a call the next day at 10AM that the brakes were fixed. Also they replaced the rear brakes which were worn but still good so it cost twice as much. 1) Why schedule an appointment at two if they won't be starting repairs until the next day? 2) Didn't receive any info on replacing the rear brakes until we picked the car up. 3) I used to replace my own brakes, and it took about an hour. A mechanic should be able to do the job in half that time. 4) This is not the first time I've had trouble. I took the car in for routine service and arrived at the appointed time, then was told it would be about three hours. 5) I can't believe that any goes to them for service, and I guess that's why Jiffy Lubes are thriving. 6) Won't be going back to Greenville Toyota. More
by gwallen4
Employees Worked With
Stephen Jenkins, Jack Kenefick, Sean England, Steve Spurling, Wyman Balcom, Darrell Washington
June 05, 2022
I scheduled an appt. for 8:45a for regular maintenance. Surprised to see a garaged full of vehicles and a line when I pulled in. We were herded in the doors like cattle for 8:45a for regular maintenance. Surprised to see a garaged full of vehicles and a line when I pulled in. We were herded in the doors like cattle. When asked when I wanted my car I told them as soon as possible. At 12:30p I called and they had done nothing to my car. I told them not to touch my car to put it out front. When I got there my car was out front and magically got serviced. Stephen never apologized. Appts mean nothing - excuses are many - the place needs to be restructured. My day was wasted waiting for a simple oil change I wont be going back. More
by sarah
Employees Worked With
Stephen M and Milo who answered the phone & Stephen said he never got the message
March 25, 2022
Jeff Wright is a honest and trustworthy person. He will get you in good car and help you save money. He is very patient and don’t force nothing on you. I would recommend Jeff to anybody I know that He will get you in good car and help you save money. He is very patient and don’t force nothing on you. I would recommend Jeff to anybody I know that needs a reliable vehicle. He has saw me come from a long way and today I have God favor More
by carmellowgambrell
Employees Worked With
Jeff Wright
February 06, 2022
Old school dealer- always plays the "good cop, bad cop" routine. The average sales person is pretty much a pawn of the sales manager. Honestly- take your business elsewhere- they are not to be trusted. routine. The average sales person is pretty much a pawn of the sales manager. Honestly- take your business elsewhere- they are not to be trusted. More
by Scott
Employees Worked With
Omar
January 13, 2022
Purchased a 2022 GR Supra 3.0 premium and had a great, stress-free experience. Pricing was upfront, trade-in was reasonable, and my sales guy Omar was a straight shooter and kept me up to date until date stress-free experience. Pricing was upfront, trade-in was reasonable, and my sales guy Omar was a straight shooter and kept me up to date until date of delivery on the car's whereabouts. Really enjoyed working with other staff too, and it was a good experience overall. I felt I was taken care of and got a good deal too on a very rare car. Check these guys out, you will not be disappointed. More
by schang105
Employees Worked With
Omar Hernandez
July 02, 2021
buyer beware, I purchased a truck here in October and paid $2000 extra for a warranty that the sales man assured me covered everything from the radio to the window motors, they other day the brakes faile paid $2000 extra for a warranty that the sales man assured me covered everything from the radio to the window motors, they other day the brakes failed and the ac went out, I had it towed there to find out the warranty didn't cover anything. I went back through my paper work and page they referred to was "missing" from my paper work. How convenient. More
by fcmike
Employees Worked With
Chavar wood, Carlos
June 10, 2021
The service dept , while polite, is horrible. They missed critical issues, refused to repair the damage they caused. And overcharged for everything they did. I would never recommend anyone go there for any r critical issues, refused to repair the damage they caused. And overcharged for everything they did. I would never recommend anyone go there for any reason. They were very polite as they raked me over the coals though. More
by Oceanismyhighway
Employees Worked With
Danny Godfrey
May 18, 2021
Great sales rep. I have bought 3 new Toyota from jack and each was a great experience. I got the best price from Jack and I had checked 4 other dealers. Now the service department stinks. I carried my car each was a great experience. I got the best price from Jack and I had checked 4 other dealers. Now the service department stinks. I carried my car in for service and when I walked out back I saw a guy driving my car off of the property. I went to the service rep and she referred me to the service manager who lied to me. He said this guy was test driving because they had rotated the tires. Three minutes after I checked it in. I DONT THINK SO. They BS me for a while then brought me the car back. The service order had the wrong mileage on it and they changed it. On and on and on. Now they avoid me when I drive in. More
by Model50
Employees Worked With
Jack Kenefick
