Toyota of Greenville

Ken Hodges I received a recall letter from Toyota. I made an appointment and took my Toyota to Toyota of Greenville for recall. Arrived at dealer about 25 min. I received a recall letter from Toyota. I made an appointment and took my Toyota to Toyota of Greenville for recall. Arrived at dealer about 25 min. early. Pulled into service area and met Mr. Hodges who appeared not interested in helping me, no how are you doing, no how may we help you. I explained to him that I came early for an appointment for a recall and asked him about how long would it take. Mr. Hodges stated to me it would be at least an hour to an hour and a half before they would even get to it. I asked him what good did it do to make an appointment and he stated that if I had not made an appointment it would be even longer. Mr. Hodges then stated to me "are you leaving the vehicle or not". I said I was leaving it, but would wait for it. He had nothing to say. I was frustrated to say the least and asked who his supervisor was and he indicated an office on the end in the service area, which had no one in it. Some other employee indicated to me that I could speak to another gentlemen in another office who I can not remember his name. I explain to this person the non- professional way that Mr. Hodges conducted himself. This gentlemen tried to help, but to late I was pissed off. I called to have my vehicle brought to me and I left. NO MORE TOYOTA OF GREENVILLE! I have since went to another Toyota Dealer and all was done to include oil change, front end alignment, and recheck of recall. All this was done within 1 hour and 15 min. of arrival with no appointment. I know this is not normal, but guess what, there was no jerk at the service desk! Mr. Hodges needs customer service training at the bare minimum. More

Wonderful experience Toyota of Greenville, is a great place to have your vehicle needs worked on. Friendly staff. Clean and comfy spaces to wait on your vehicle. All for g Toyota of Greenville, is a great place to have your vehicle needs worked on. Friendly staff. Clean and comfy spaces to wait on your vehicle. All for great work and good prices! Always pleased with customer service when I leave there. More

Amazing Experience! Sam and Kevin went out of their way to make my buying experience amazing. If you want first class service then head over to Toyota of Greenville. Than Sam and Kevin went out of their way to make my buying experience amazing. If you want first class service then head over to Toyota of Greenville. Thank you! More

Good Communication I took my 13 Taco to get the oil change, Santiago was polite and professional. My right rear fender was scratched while they parked after service was I took my 13 Taco to get the oil change, Santiago was polite and professional. My right rear fender was scratched while they parked after service was completed. Santiago explained what happend. Not a big deal to me because Toyota is going to fix the fender! More

Service Great job, Santiago Giraldo was professional and polite. He explained everything to us. The environment at the waiting area is very good. He ask me i Great job, Santiago Giraldo was professional and polite. He explained everything to us. The environment at the waiting area is very good. He ask me if we want water and they also has coffee and popcorn, tv and computer for the customer. More

Excellent attention and good job...! I had a good experience. Mr. Santiago Giraldo is a professional person and he gave an excellent attention to the costomers. The technical expert did a I had a good experience. Mr. Santiago Giraldo is a professional person and he gave an excellent attention to the costomers. The technical expert did a good job on my Toyota car....! More

Service Great service, vehicle was serviced in a timely manner. Everything about service provided was explained in detail. Nice and spacious waiting area that Great service, vehicle was serviced in a timely manner. Everything about service provided was explained in detail. Nice and spacious waiting area that provides the comfort for extended wait times. More

Purchase of a used vehicle We had a good experience, despite car buying be so stressful. Glen Fornasier, our salesman, was very helpful and responsive. He followed through with We had a good experience, despite car buying be so stressful. Glen Fornasier, our salesman, was very helpful and responsive. He followed through with everything and made sure we received what was committed too by he and the dealership. More

Bought new car They were really great. Jerome was really helpful and helped us find the right price. Glen was very helpful and knew a lot about the car. Great experi They were really great. Jerome was really helpful and helped us find the right price. Glen was very helpful and knew a lot about the car. Great experience. More

Wonderful experience Mr. Antonio was so helpful and made our experience great! I'd definitely recommend him and this dealership. Love this dealership and will be coming ba Mr. Antonio was so helpful and made our experience great! I'd definitely recommend him and this dealership. Love this dealership and will be coming back More