Toyota of Greensboro

After putting a down payment on a new car the dealership sold the car the same day to someone else. Sales Manager did not apologize until I personally asked him to do so. They were able to get us another sold the car the same day to someone else. Sales Manager did not apologize until I personally asked him to do so. They were able to get us another car the following day. We spent 2 hours filling out paperwork and waiting for them to get the car washed and detailed, we eventually got our new car. However, the following day we were told they put the wrong VIN number on our paperwork and we had to resign paperwork again. This time when we went in to resign paperwork, nobody apologized or showed any concern for their error. They acted as if we were creating an inconvenience for them. We left without a word spoken to us. Very bad impression of the entire dealership and car buying process. We actually had to go to the dealership 4 times for them to get everything correct. We had purchased from Rice Toyota in the past but this will be the last time. More

Simple brake repair took twice as long and cost double what the mechanic said. Staff was very rude. It was the worst experience I have had with a mechanic. Do use this shop. what the mechanic said. Staff was very rude. It was the worst experience I have had with a mechanic. Do use this shop. More

Not the best price but their service is worth it. Their sales deparment can be pushy and aggressive but we have had wonderful experience with their service staff. sales deparment can be pushy and aggressive but we have had wonderful experience with their service staff. More

Our salesman John Marshall was efficient, and found us exactly what we wanted. We had a time crush and he made the whole process painless and fun. We love our car and had it all taken care of quickly and exactly what we wanted. We had a time crush and he made the whole process painless and fun. We love our car and had it all taken care of quickly and were on our way. I would recommend him to anyone and if we ever need another Toyota we are getting it from him. More

This dealership is great!! I had been dealing with another local dealer who I feel insulted my intelligence because I am a woman. Just tell me the truth. So I called Rice Toyota who is only 30 minutes another local dealer who I feel insulted my intelligence because I am a woman. Just tell me the truth. So I called Rice Toyota who is only 30 minutes down the road and was given a much better deal over the phone and the car was ready for me the next day without even meeting me. I cannot say enough good things about my experience with everyone at this dealership. I would HIGHLY recommend this dealer. More

While I was driving it near the Rice dealership, the gear shift lever on my 2003 Tundra broke, and I pulled into into their service bay. I surrendered my truck to the Rice service rep., with the automatic t shift lever on my 2003 Tundra broke, and I pulled into into their service bay. I surrendered my truck to the Rice service rep., with the automatic transmission in Drive; engine running. Upon receiving the repair cost estimate of nearly $900, I asked that the truck be returned to me in the condition which I surrendered it (engine running; in Drive). Initially, the service rep. agreed to do as I asked after I paid a diagnostic fee. I paid the fee. He disappeared, later returned and refused to return the vehicle, claiming liability issues. I offered to sign a statement absolving Rice of any liability. Again he refused, saying that the only way I could remove my un-repaired truck from their lot was to have it towed. Clearly the service rep. tried to do the right thing but was overruled. I complained to Mary Rice, who ignored me. So I called a tow truck. When it arrived, a mechanic showed the tow truck driver how the gears could still be shifted, even with the gearshift leaver broken. At my request, the tow truck operator removed my truck from the Rice lot then showed me what the mechanic showed him. He showed me that when the driver operates the (now broken) large gearshift lever, it moves a smaller lever on the steering column which in turn operates a cable, which changes the transmission gears. With the an exception of the large lever, all of the parts required to change gears were intact and operating properly. And the driver could easily and safely change to and from all transmission gear positions by moving the small lever with his fingers. All other controls on the steering column (lights, turn signals, wipers) were working properly, as were the brake pedal safety features. The absence of the large lever did not make changing gears less safe; only less convenient. Slightly! I drove the truck to another mechanic who fixed the problem for over $300 less than Rice quoted More

What a great experience my wife & I had buying a preowned Scion XB from David Senkus at Rice Toyota/Scion of Greensboro. Friendliness understates the folks. And what a value. It was a little over preowned Scion XB from David Senkus at Rice Toyota/Scion of Greensboro. Friendliness understates the folks. And what a value. It was a little over a 2 hour round trip from home to first purchase test drive and purchase the Scion, then return to pay for and take delivery a few days later. Well worth our time. They come highly recommended by both my wife and me. More

We had a great experience at Rice Toyota. They gave us a better deal than another dealership we were working with. Jerry was quick to respond to our needs and made the deal painless. He wanted us to buy t better deal than another dealership we were working with. Jerry was quick to respond to our needs and made the deal painless. He wanted us to buy the car and made sure we knew that but was not annoying about it. Will definitely return for our next car, even though it is 40 miles away! More