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Toyota of Glendora
Glendora, CA
865 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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865 Reviews of Toyota of Glendora
November 04, 2025
I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair th service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan More
by dorothy.a.barragan
Employees Worked With
Brenden ~ Service Manager
October 28, 2025
Rick was amazing. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. More
by Ccdelvalle
Employees Worked With
Silvia Alvarez, Ricardo Rodriguez
October 07, 2025
I was greeted several times upon my arrival. Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took a Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took action on an issue that I have tried to get corrected at least once before. The windshield reservoir on the right side of the screen hasn't been working for some time; Jon is the first service person to actually look into it, and discovered that the problem required a replacement part which had to be ordered. I welcome opportunities to work with Jonathan again!! More
by StewartKJ
Employees Worked With
Jonathan Hernandez, Service
October 06, 2025
EXCELLENT CUSTOMER SERVICE. SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM !! More
by striperron
Employees Worked With
ERIC VILLANUEVA IN SALES DEPT.
October 05, 2025
Why does my ban smells like food after I picked it up? Why does my front passenger's seat recline all the way down as if someone fell asleep on it? Why does my front passenger's seat recline all the way down as if someone fell asleep on it? More
by tgrisad05271980
Employees Worked With
Dave Petrus
October 04, 2025
Excellent Customer Service! Our Sales and Leasing Consultant Hiram Celis created great experience with this expertise, supportive and professionalism. The experience was inviti Our Sales and Leasing Consultant Hiram Celis created great experience with this expertise, supportive and professionalism. The experience was inviting, supportive and smooth I will definitely be conducting Business with Mr. Celis in the future More
by missangie
Employees Worked With
Hiram Celis
