Toyota of Glendora

I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair th service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan More

Chris Yacoub is the best. He did everything we ask and could not have been a better experience. He did everything we ask and could not have been a better experience. More

Rick was amazing. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. More

The service advisor who checked me in did not meet me to pick up my car and answer any questions I may have had. pick up my car and answer any questions I may have had. More

Service department is very thorough and responsive. The waiting room is very accommodating and I love the free coffee. The waiting room is very accommodating and I love the free coffee. More

Brought our minivan for a brake fluid replacement. Was completed in 2 hours. Excellent service. Was completed in 2 hours. Excellent service. More

I was greeted several times upon my arrival. Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took a Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took action on an issue that I have tried to get corrected at least once before. The windshield reservoir on the right side of the screen hasn't been working for some time; Jon is the first service person to actually look into it, and discovered that the problem required a replacement part which had to be ordered. I welcome opportunities to work with Jonathan again!! More

EXCELLENT CUSTOMER SERVICE. SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM !! More

Why does my ban smells like food after I picked it up? Why does my front passenger's seat recline all the way down as if someone fell asleep on it? Why does my front passenger's seat recline all the way down as if someone fell asleep on it? More

Excellent Customer Service! Our Sales and Leasing Consultant Hiram Celis created great experience with this expertise, supportive and professionalism. The experience was inviti Our Sales and Leasing Consultant Hiram Celis created great experience with this expertise, supportive and professionalism. The experience was inviting, supportive and smooth I will definitely be conducting Business with Mr. Celis in the future More