Toyota of Glendale

Jack and Art were awesome to say the least. Got what I wanted and got a deal with my trade in and got the car that i wanted with no fuss. Got what I wanted and got a deal with my trade in and got the car that i wanted with no fuss. More

High quality customer service throughout purchasing my 2022 Prius Prime. No hassle purchasing and a caring staff! 2022 Prius Prime. No hassle purchasing and a caring staff! More

Mr. Paul is great to work, always updates us when we need an ETA and always friendly! an ETA and always friendly! More

I decided to take my 2007 scion tC for a routine service to the Toyota of Glendale. The total price compared to the other Toyota dealerships that I have visited was twice as expensive (I've never paid over to the Toyota of Glendale. The total price compared to the other Toyota dealerships that I have visited was twice as expensive (I've never paid over 100 dollars for a simple service and oil change until visiting this location.). They also quoted me close the 3,000 dollars to repair my radiator and water pump (which I ended up getting repaired at a reliable mechanic instead for a fraction of that quote). I picked up my car after service was complete and headed home. On the drive home I kept felt something rolling around on the floor of my driver side. What I would was a lug nut that was not put back onto my passenger side rear wheel. Please explain to me how this can be possible when my car is put on a lift to have the tires rotated, and they claim to administer a "multipoint inspection" on the car during the service. Apparently they are careless and not thorough what-so-ever. I returned to the dealership in order to have the lug nut placed back onto my tire. The service manager Carlos repeatedly apologized and stated that he wanted to make this right, so he was going to provide me with a refund for the service. It's been over a week and the refund still has not been credited back to me, nor has he tried to reach out to me to provide and updates or transparency. I would highly recommend to TAKE YOUR BUSINESS ELSEWHERE in order to ensure you're not going to be overcharged and receive proper care for your vehicle, rather than going to this dishonest and careless dealership. More

I had a 7am appointment and they did not take my vehicle back until 0845. I had checked on the status of the vehicle basic oil maintenance and it still had not taken back. They had acceptable excuse or reas back until 0845. I had checked on the status of the vehicle basic oil maintenance and it still had not taken back. They had acceptable excuse or reason. I would never buy a car here if this is how they treat their customers. xxxx poor More

It was the worst experience I’ve had at any dealership. I expected the highest quality and customer service from Toyota, but at Toyota of Glendale this was not the case. Toyota of Glendale is unprofessiona I expected the highest quality and customer service from Toyota, but at Toyota of Glendale this was not the case. Toyota of Glendale is unprofessional, untrustworthy, and the biggest waste of my time and energy. In brief, I purchased a gray RAV4 XSE hybrid with a panoramic roof and they tried to give me a gray RAV4 XSE hybrid with a sunroof. They gave me misinformation throughout the process and were not honest. Be careful on what they promise and what they deliver. See details and messages below. On August 18th, I went to Toyota of Glendale after visiting several dealerships, and opted to get a white RAV4 XSE hybrid with a panoramic roof. The panoramic roof was a must, since my goal was to do a road trip and star gaze. The sales rep Sam, started of being nice and said he would do his best to get me what I wanted. He came back saying that there was a delivery of a gray RAV4 XSE hybrid with a panoramic roof on September 5th. The markup was $7000 their rational was because inventory is low and hybrids are in high demand that was the markup. At this time I was now dealing with Artur a finance rep. We went back and forth and compromised on a price. I was then sent to a finance rep, Pat, he started being nice and very chatty, but as soon as I opted out of the optional coverage (ie gap insurance and other items) he was rude and snarky. I’m the one buying the car and I’m knowledgeable enough to make choices. I was polite and he was very short and rude when I asked questions. Nevertheless, I went through the purchase. I was promised that the car would arrive on Sept ember 5th or earlier. (The wrong car arrived on September 11th.) They didn’t keep me updated as they promised. I messaged the car sales person Sam on August 21st just reminding him that I would like updates. I then was messaging daily after September 1st. I had to call or message everyday to get an update they never reached out to me with information. Sam told me on September 4th that it may get here on September 5th or 6th because of the holiday. On September 7th, they told me it was in Los Angeles being delivered and yet couldn’t tell me an approximate day or time of arrival at the dealership. Note at this time is now 3 days after they promised. I continued to be patient and I kept messaging and calling for an update. Sam was then annoyed that I wanted an approximate time and referred me to his manager, Peter, which promised to update me and he didn’t. It is inconsiderate to the customer to be left with misinformation and guessing. I understand that things change, but communicate that information to the customer. I had to adjust my plans and trips because of their lack of communication and misinformation. The other manager Artur then took over on September 9th and he told me the car was still in the railroad in Mira Loma and was waiting for the truck to be picked up. I was flabbergasted. How did it go from being in LA on September 7th to back at the railroad on September 9th? This made me frustrated. I let Artur know that I was given misinformation and he completely ignored my comment. This is not acceptable customer service. I was then messaged at 9:50am on September 11th that the RAV4 arrived and to pick it up at 2pm. The service guy told me that he was going to fill the gas and it would be ready for me to take it. He wanted me to sign the paper work before seeing the car and I said ‘no, let me see the car first’. I then saw that the car was not the correct car. They were being sneaky about it. Looking back they gave me a print out of the car specs with the correct information that I reviewed and then they took the paper and I had to ask for another printout and promised it was the same. I should of checked more carefully because it now said moonroof and was told it was the same thing. September 11th, I ended up not signing for the car since it was not what I purchased. I purchased a RAV4 XSE hybrid with a panoramic roof not a sunroof. This was the biggest waste of my time. I could of been looking or purchasing the car I wanted at another dealership. Please be careful. If they did this to me, they can do it to you. I’m sure I’m not the only one with this experience at Glendale Toyota. They think that the lack of inventory of hybrids gives them the right to scam customers. Please see messages. I am extremely dissatisfied. I give them zero stars. More

I have worked with Kenny Ihiaso and sucessfully bought a Corola LE 2022 a few days ago, and I am going to give him 10 stars if possible. He is fast, trusted adviser and have credit on what he says. Next tim Corola LE 2022 a few days ago, and I am going to give him 10 stars if possible. He is fast, trusted adviser and have credit on what he says. Next time, if I want to buy a car, I will definitely work with him again and strongly recommend him for whose gonna buy a car More

I went in for my back breaks to get replaced and Bobby and Robert to great care of all my needs. Super amazing and knowledgeable. And the technician are very professional he took it for a test drive to ma and Robert to great care of all my needs. Super amazing and knowledgeable. And the technician are very professional he took it for a test drive to make sure they were done right and heard a small noise and rechecked it by completely redoing to make sure. Thank you for caring for me safety and safety of others More

I went in for my first annual maintenance. When I was driving home, the dashboard screen said "No Information." Usually it shows my speed in digital form as well as the number of miles until When I was driving home, the dashboard screen said "No Information." Usually it shows my speed in digital form as well as the number of miles until I need gas. When I got home, I looked at the manual to see how to restore the screen, which I thought would probably be easy, but I couldn't find the information. I called and asked if they could explain it to me, and let them know I didn't think they would change the dashboard screen, just change the oil. They said my service agent was no longer there, that nobody else was available to help me, and that they would call me back the next day and explain how to restore the screen settings. They never called back. More

I am impressed with the new waiting area. It’s spacious and clean, the service is always tops! Service rep professional. I will recommend this dealership to my friends. It’s spacious and clean, the service is always tops! Service rep professional. I will recommend this dealership to my friends. More