Toyota of Glendale

routine service Always excellent service, that sums it up! They take the time and the extra steps to make sure the job is done right and they explain what is being do Always excellent service, that sums it up! They take the time and the extra steps to make sure the job is done right and they explain what is being done and never push you to have something done that isn't needed, More

Great service - Thank you Wilson Del Castillo I am always pleased with the service from Wilson Del Castillo. Very professional prompt service. Never had a problem and I've always had my issue ad I am always pleased with the service from Wilson Del Castillo. Very professional prompt service. Never had a problem and I've always had my issue addressed immediately. The staff is very helpful and friendly. Yes, I would refer my family and friends to Toyota of Glendale. More

Excellent Customer Service!!! I had my car service at Toyota of Glendale. My service advisor was Ara. He was very friendly, helpful and honest. Thank you for your excellent custom I had my car service at Toyota of Glendale. My service advisor was Ara. He was very friendly, helpful and honest. Thank you for your excellent customer service.! More

Avoid this dealer if you don't like getting ripped off. If you think that you got a good deal from Toyota of Glendale? I think there’s a good chance you got ripped off and don’t even know it. Here’s one way If you think that you got a good deal from Toyota of Glendale? I think there’s a good chance you got ripped off and don’t even know it. Here’s one way you can find out. Go out to your car, look at the edges of the doors and the inside of the door handles. Do you see a thin layer of plastic film? That’s called ‘door edge protection’ and ‘door cup protection’. These items are good to have on your car and they will protect the paint, but they should only cost you about $50 or so, if you put it on yourself. If you pay someone to do it, it might cost around $200. Toyota of Glendale charges you over $1,700. Why would anyone pay for that? Because, Toyota of Glendale does everything it can to hide the cost from you when you deal with them. If you ask about anything being added to the car, like I did, they lie to your face. In fact, if you’re talking to Gerome Wasshington, whatever words are coming out of his mouth are probably a lie. I asked what was causing the difference between the manufacturer’s MSRP and the final cost, and he assured me that it was entirely DMV related fees and financing costs, due to my credit score, which to be honest is barely in the ‘good’ range these days (but thankfully getting better each month). I assumed because of my credit not being what it was, that I would pay a little more than what Toyota had advertised for the lease promotion. So, I bought into Gerome’s lie. Also note that the finance guy is supposed to confirm any dealer added extras with you before you sign. The person I dealt with did not do this. Toyota of Glendale is a den of crooks. If you don’t believe me go look at your Bill of Sale, and your car, and decide for yourself. If you would like to make a complaint to Toyota corporate office, as I did, please include ‘Toyota of Glendale – Paint Protection Scam’ in the subject. I’m dealing with ‘James S.’ there. If you are about to buy a car, only go here if you enjoy getting ripped off and lied to. More

Awesome Service rep makes you aware of the Status and condition of vehicle. It is efficiently communicated. The car gets done on the time promised so you c Service rep makes you aware of the Status and condition of vehicle. It is efficiently communicated. The car gets done on the time promised so you can plan your d More

Mike Daw- Service Advisor Mike Daw is a super star! He did backflips to accommodate my time constraints yesterday. He is extremely knowledgeable and completely understood the Mike Daw is a super star! He did backflips to accommodate my time constraints yesterday. He is extremely knowledgeable and completely understood the problem with my Prius. He listens carefully and has a winning personality. My experience was great with Toyota of Glendale. If Mike Daw is any measure of the level of competence of the staff there, it is an excellent dealership indeed! More

Smile means satisfaction My service adviser Jimmy was very much precise in his work and all the needs and attention has been done professionally . I will highly recommend him My service adviser Jimmy was very much precise in his work and all the needs and attention has been done professionally . I will highly recommend him as one of the best advisers. More

Good Service , met with Paul and he provided a great service and was on time. he explained all the details about the service and about future services , met with Paul and he provided a great service and was on time. he explained all the details about the service and about future services More

Courteous, helpful and professional service We did not have an appointment but our car needed a routine maintenance. Jimmy Cheng Cote helped us out on the recommended services needed. We came i We did not have an appointment but our car needed a routine maintenance. Jimmy Cheng Cote helped us out on the recommended services needed. We came in to pick up the car ahead of the estimated scheduled time and it was ready for pick up. He's very professional and service at the Glendale Toyota is very recommendable. Aside from the staff being knowledgeable and reliable, the service is outstanding! Great job! Thank you for your help Jimmy! More

Going above and beyond I was met by A gentleman who politely informed me he would do his best to have my car ready within an 1 1/2, which was reasonable. I then left to hav I was met by A gentleman who politely informed me he would do his best to have my car ready within an 1 1/2, which was reasonable. I then left to have breakfast with my daughter, whin45 minutes I received a call informing me that my car was ready for pick up. I was shocked at their efficiency and level of commitment! When I picked up the vehicle, I had to thank Aram for going above and beyond, as I already was having a complicated day. Thank you so much!!!! More