Toyota of Glendale

Treated like family I had to take my car in for a recall replacement service and I was assigned to Paul. The check-in process was smooth, he answered all of my questions, I had to take my car in for a recall replacement service and I was assigned to Paul. The check-in process was smooth, he answered all of my questions, and even gave me an estimate on things I needed for my car in the future. No pressure whatsoever and everyone was courteous and attentive. Paul and the service team have been great and I will always bring back my car to them for anything in the future. More

excellent employee service MY car broke down in the middle of freeway late afternoon and was brought to Toyota of Glendale. It was Mr. Jimmy Cheng who assisted me. I would say MY car broke down in the middle of freeway late afternoon and was brought to Toyota of Glendale. It was Mr. Jimmy Cheng who assisted me. I would say he did an excellent job. All of my question were answer well and he even stayed beyond his working hours just to make sure that everything is working perfectly with me. Two thumbs up!!!! Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Toyota of Glendale because of your great employees. Thank you again Jimmy. Noel Santiago More

Short wait ...Excellent Service Made an appointment at 8 and got my car back in about an hour I've been bringing my car for 2 years.Very happy. Made an appointment at 8 and got my car back in about an hour I've been bringing my car for 2 years.Very happy. More

LONGGGG WAIIITTTT! Made an appointment for 1:00pm and they attended to me about 5 minutes early, and that's good. I had a minor service where the advisor estimated 1-1/ Made an appointment for 1:00pm and they attended to me about 5 minutes early, and that's good. I had a minor service where the advisor estimated 1-1/2 hours wait, and I agree. Got our car at around 4:15pm, even with constant follow-up with the advisor after the promised 1-1/2 hours passed. It took them more than 3 hours and the car was dirty and unwashed. More

Great Service since 2006 I have been bringing my 2005 Toyota Prius (best production model ever in my opinion!) to Toyota of Glendale for about a decade now and the service and I have been bringing my 2005 Toyota Prius (best production model ever in my opinion!) to Toyota of Glendale for about a decade now and the service and staff across the board have always been terrific. I attribute the longevity of my car to this provider and the care of my dedicated service mgr Paul Flores. Service is even more smooth and efficient now because they have continued to build upon their services and infrastructure around the needs of their clients and provide excellent service. Each service provider has their own dedicated team and the managers are transparent about only doing what is necessary for the car. You never feel pressured to do anything that isn't absolutely necessary. My usual service mgr was on vacation recently and a very nice gentleman named "Lucho" took care of me and I couldn't have been happier with his customer care and the maintenance performed on my car. It is running much better now. I highly recommend this service provider. More

excellent service As soon as you drive in you are greeted .everyone is very courteous. I took my car in for brake service and the advisor explained everything that was As soon as you drive in you are greeted .everyone is very courteous. I took my car in for brake service and the advisor explained everything that was done to my vechicle .I highly recommend this dealership More

Excellent service It was an excellent services and detailed informations provided to us. From the time you roll in your car to the service department up to the cashier It was an excellent services and detailed informations provided to us. From the time you roll in your car to the service department up to the cashier department. Everybody is so courteous and knows the values of customer service. Thank you and keep continuing your best practice. More

A Pro-Plus service ! Dante The servicing was done as expected, even fixed the issues. The staff is very friendly, courteous, and very professional. I couldn't;t be mor Dante The servicing was done as expected, even fixed the issues. The staff is very friendly, courteous, and very professional. I couldn't;t be more pleased. Jimmy did a good job. thank you More

Tremendous customer service I purchased a CPO Prius at this dealership on March 14, 2016. Gary Guemiksizan, the General Sales Manager demonstrated tremendous leadership in allayi I purchased a CPO Prius at this dealership on March 14, 2016. Gary Guemiksizan, the General Sales Manager demonstrated tremendous leadership in allaying all my concerns. Gary went above and beyond in meeting all my requests. He patiently listened to my needs and diligently persevered in resolving my concerns. Gary is a truly a stellar leader and an asset to this dealership. Anna Nathan, my Sales Lead was phenomenal in finding me the ideal certified Prius. She personally kept me abreast of the inventory and when the right car was available, she reached out and scheduled a test drive. Thirty minutes later, I was purchasing the car. Anna demonstrated tremendous customer service and sales acumen in getting the car detailed, carpets shampooed and presenting the car in a near flawless state. I hope to experience a similar level of heightened customer satisfaction in the coming months when I bring the car in for service. More

Good Service! The servicing was done as expected, even fixed few issues which I had forgot to mention. Provided good recommendation which helped me proactively get The servicing was done as expected, even fixed few issues which I had forgot to mention. Provided good recommendation which helped me proactively get them fixed before creating more damage. Always respected coupons from other dealers. More