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Toyota of Gallatin
Gallatin, TN
1,614 Reviews
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March 23, 2015
Freindly staff, no pressure sales. James Lakey was our salesperson and he was the best. I have been a long time Chevrolet customer so he made sure that I understood all of the features James Lakey was our salesperson and he was the best. I have been a long time Chevrolet customer so he made sure that I understood all of the features of the 2015 Tacoma. One of the many features that I liked about Toyota's was their resale value. He was not pushy and really worked hard on the numbers for my wife and I to make a decision. We also met Ron Hibbard, he took the time out at the end of the day to make sure that we were satisfied with our experience. I would recommend Ron Hibbard Toyota to anyone. More
by Michael
Employees Worked With
James Lackey
March 20, 2015
Wonderful Dealership Ron Hibbard Toyota is an excellence place to purchase a vehicle. Lydia Atmore is very knowledgeable about the vehicles and she does a fantastic job! S Ron Hibbard Toyota is an excellence place to purchase a vehicle. Lydia Atmore is very knowledgeable about the vehicles and she does a fantastic job! She has sold me the past two vehicles I have purchased from Ron Hibbard Toyota. I would definitely recommend her to my friends and family who are looking to purchase a new car. My husband and I have purchased our last few vehicles from Ron Hibbard Toyota and we will continue to buy from them in the years to come. They are such a great company and it is always a pleasure to do business with them. More
by kat
Employees Worked With
Lydia Atmore
March 15, 2015
Great Experience, No Nonsense Dalton did a fantastic job selling me and my girlfriend 2 new 2015 Toyotas. He as professional and did not push us. I would buy from Ron Hibbard again Dalton did a fantastic job selling me and my girlfriend 2 new 2015 Toyotas. He as professional and did not push us. I would buy from Ron Hibbard again (Dalton) and was happy with my Lexus service in the past. Would recommend dealer to friends. Finance was easy and short, no pressure on adding services and the interest rate was low. More
by Alan
March 15, 2015
Fun experience We came in just looking at cars and wanting to crunch some numbers. We really did not expect to drive off the lot in a 2015 Camry that met our needs a We came in just looking at cars and wanting to crunch some numbers. We really did not expect to drive off the lot in a 2015 Camry that met our needs and budget! Lydia Atmore was so fun to work with, she was very knowledgeable about the products and mostly, she did not make us feel belittled when discussing money issues. I am looking forward to returning to this dealership for routine car maintenance and future purchases. More
by ernsberger
Employees Worked With
Lydia Atmore
March 15, 2015
Painless and a pleasure Dalton Farrar helped make my car purchase fun and painless. One thing I appreciated more than anything was the fact that he listened to what I wanted Dalton Farrar helped make my car purchase fun and painless. One thing I appreciated more than anything was the fact that he listened to what I wanted. He was delightful and I never felt like I was given the "hard sale". More
by Catti
March 13, 2015
Routine service Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the re Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the reason. I trust them and do not believe they would recommend unwarranted service. They listen and respond to concerns and thoroughly explain their findings and recommendations. All the service employees are great but always happy to see Carl Anderson. He is always upbeat, friendly and professional. More
by Bethpage
March 13, 2015
Best Practice Customer Service Mindset The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and ye The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and year after year, service visit after service visit, they are very consistent in providing us with the very best in customer service, workmanship and follow up on whatever our issue might be, from oil change to much more complicated issues. We have depended on Carl Anderson mostly over the years and very happy to say, my family feels like Carl and the guys are all part of our family, thanks guys we appreciate your commitment to customer service each day, take care. Clay Humphries More
by Clay Humphries
Employees Worked With
Jordan Clay
March 11, 2015
Fuel pump issues Our fuel pump went out on our 2011 4runner. Ron Hibbard diagnosed it, order the parts and fixed it. At that point I had no issues. The issues start Our fuel pump went out on our 2011 4runner. Ron Hibbard diagnosed it, order the parts and fixed it. At that point I had no issues. The issues started after we had our vehicle home for 1 day, the check engine light came on so we had to make a 2nd trip to Ron hibbard to be told that a part was damaged by the technician that replaced the pump so they ordered the part and had to reschedule for a 3rd trip. We make the 3rd trip to find out they order the wrong part. At this point I spoke to Jeff the service director and explained, I wasn't making a 4th trip so he agreed to pickup the 4runner at our convenience when the part arrived and leave us a vehicle. When the part arrived we scheduled the service date and they did as they said they would. This is the part that really burned me, they call my wife after finishing her car to tell her it needed a alignment (based on the print out it was barely out of line..) and proceeded to ask if she wanted them to fix it. They told her it would be $100 (for this area a basic a front end alignment runs $70.) If ron hibbard had customer service as a priority rather than the almighty dollar they would have fixed the small alignment adjustment as a courtesy. Since they had caused us to use our time for all the reschedules, trips and money in gas for multiple 60 mile round trips. Seriously... if they took the time to hook it up to the machine to diagnose the alignment (which in this case would have been the most time consuming part) they should have spent the extra 10-15mins making the adjustment to get the alignment straight... That 10-15 mins of there time would have made a world of difference, I might have actually considered going back but NO never again will I take anything I own to Ron Hibbard. People I spoke with: Jeff Gautche which I think really tried to make things right but his staff doesn't communicate with him well... Max Curry was a really nice guy and I think would have done more if he had the authority too. Jordon Clay had the I could care less attitude... More
by angrychicken
Employees Worked With
Jeff Gautsche, Jordan Clay
March 11, 2015
Smooth Transaction The experience I had at Ron Hibbard Toyota with Allen Kalisch was pleasant and smooth from the first moment til the last. The lot was clean and invit The experience I had at Ron Hibbard Toyota with Allen Kalisch was pleasant and smooth from the first moment til the last. The lot was clean and inviting. Allen was never pushy and showed me exactly what I told him I was looking for. I highly recommend calling on Allen to help you with your next car purchase. More
by Kimberly
Employees Worked With
Allen Kalisch
March 10, 2015
Continuation of a pattern of excellent service. This was the 85,000 mile service on my Tacoma. I religiously have the vehicle serviced at Ron Hibbard Toyota every 5,000 miles, and my experience has This was the 85,000 mile service on my Tacoma. I religiously have the vehicle serviced at Ron Hibbard Toyota every 5,000 miles, and my experience has been outstanding. I believe that the recommendations made by Carl Anderson are the same he would follow on his own vehicle. I recommend Ron Hibbard Toyota sales and service to all my friends. More
by wdmackmc
