Garber Fox Lake Toyora - Service Center

The management at Toyota of Fox Lake needs to know what a valuable resource they have in Timothy Delord. I made a random call to the dealership about a rusted out frame on my 2004 Toyota Tacoma. Despite what valuable resource they have in Timothy Delord. I made a random call to the dealership about a rusted out frame on my 2004 Toyota Tacoma. Despite what task I may have taken him away from, Timothy showed a level of professionalism and patience that I have not encountered in over 50 years of car ownership. In this age of negative connotations regarding car dealership personnel, the level of satisfaction in my experience with Timothy Delord must be acknowledged by dealership management. Please convey my thanks. More

I had an absolutely horrendous experience with Toyota of Fox Lake's service department, and I feel compelled to share my ordeal to protect others from a similar nightmare. I took my car in for service, a Fox Lake's service department, and I feel compelled to share my ordeal to protect others from a similar nightmare. I took my car in for service, and what followed was a never-ending saga of incompetence and indifference. They initially kept my car for two weeks without servicing it, and when I finally went to pick it up, it hadn't been touched. The service manager, Charlie Trebing, seemed clueless and promised to get it done. On my second visit, they informed me of "additional issues" and requested a third visit. At this point, my patience was wearing thin, and I attempted to lodge a complaint with Mr. Trebing, but he conveniently went silent. When I requested to speak with the general manager to address my concerns, they shockingly denied me access. Despite already taking my money, they demonstrated a complete lack of accountability and customer care. Toyota of Fox Lake, your service department is an utter disgrace, and your disregard for customers is appalling. I strongly advise anyone considering their services to think twice. This experience has left me deeply disappointed and frustrated. Save yourself the trouble and find a more reputable dealership for your automotive needs. More

Courteous, friendly, informative, professional and easy to work with. Toyota of Fox Lake is the best. to work with. Toyota of Fox Lake is the best. More

I bought my Rav4 from them and experience was great. I get the car regularly serviced there and they are fair and fast.Torious, my service advisor was honest about what was required and had a fun perso I get the car regularly serviced there and they are fair and fast.Torious, my service advisor was honest about what was required and had a fun personality. More

Toyota of Fox Lake has always taken very good care of my Avalon. I am very happy with the service I recieve. Avalon. I am very happy with the service I recieve. More

Service Advisor was quick to meet me when I pulled in. Extremely polite. Answered all questions without hesitation. Explained what work was done to my car and explained what the results meant. I was satis Extremely polite. Answered all questions without hesitation. Explained what work was done to my car and explained what the results meant. I was satisfied with what the charges were. More

The service team is professional. While inspecting after an oil change, they found a rodent nest and, on request, cleaned it out of the engine compartment, checked the wires and advised my of upcomin after an oil change, they found a rodent nest and, on request, cleaned it out of the engine compartment, checked the wires and advised my of upcoming service needs so I can prepare. They are awesome. More

Frank Napolitano is the best service advisor I've ever had the pleasure of working with. He explains everything and makes me easy for me to understand. I very much look forward to needing to bring my car had the pleasure of working with. He explains everything and makes me easy for me to understand. I very much look forward to needing to bring my car in for service. I fully trust and respect any recommendations he makes. The amenities are nice and clean; any wait times fly by. By far though, the best part of the service dept are the people. If Frank and Torious are there, I know I'm going to leave with a smile :) They're the best team ever. More

Service department xplained exactly what would be done to my car and what it would cost, all wearing masks properly and even the pens got sanitized, and I love the sheet at the end with the checklist of thin my car and what it would cost, all wearing masks properly and even the pens got sanitized, and I love the sheet at the end with the checklist of things, so I know what will need attention in the future and when. More

Amazing service is back! My car broke down. AAA towed it in without me because of COVID-19. After the parts came in they fixed it right away, gave it its upcoming oil service early, took payment over the ph in without me because of COVID-19. After the parts came in they fixed it right away, gave it its upcoming oil service early, took payment over the phone, a very polite gentleman in a mask and gloves drove it back to my house and left in a waiting car. Totally contact free experience for me. Really couldn't ask for anything more. More