Toyota of Fort Worth

They refused to fix a recall without two week notice although immediate service available if I pay 125/hour for an estimate. Greedy & illegal practices although immediate service available if I pay 125/hour for an estimate. Greedy & illegal practices More

When purchasing our most recent Toyota we shopped online through Fort Worth Toyota. We were blessed to be put in contact with Meghan Drake in the Internet Sales Department. I must say that she was the mos through Fort Worth Toyota. We were blessed to be put in contact with Meghan Drake in the Internet Sales Department. I must say that she was the most professional and honest sales representative we have ever had the pleasure of doing business with. Meghan Drake is top notch! She quoted us a price on the phone and stood by her word. She was very knowledgeable and was able to help us get exactly what we were looking for. Her professionalism and honesty is why when we are ready to make another purchase, we will choose Toyota of Fort Worth without a doubt. Sales professionals like Meghan are far and few between, she gives them a good name! More

I was quoted a price for a Tacoma online. I visited the dealership, test drove the truck and liked it. The experience was great so far. We sat down to talk numbers and started with my trade in, a Jeep Li dealership, test drove the truck and liked it. The experience was great so far. We sat down to talk numbers and started with my trade in, a Jeep Liberty. A price was agreed upon on the Jeep. They wanted to jump ahead and start talking financing and I mentioned that we needed to get the Tacoma price set first before we start talking about paying for it; since the sticker was not in line with the online quote. I was then told the online price couldn't be honored if they gave me the amount we agreed upon for my Jeep. Well, either we agreed or we didn't that the Jeep was worth the amount that we came too. And, the price of the truck is the price of the truck, if I'm paying cash or trading in and financing or anything else; I want to know what I'm paying. Only, they wanted to play funny car dealership math where they act like they are doing you a favor by letting you buy a car from them. All I wanted was for the dealership to be honest. What is the point of playing this game?? Honor your word and pay what you agreed to for my trade, then honor your word and accept what you quoted as the price of the truck. This is a bad dealership. More

Meghan provided me with a quote over the internet for a 2012 Corolla, which was lower than quotes I received from other local Toyota dealers. I went in and met with Meghan, she was very easy to work with. 2012 Corolla, which was lower than quotes I received from other local Toyota dealers. I went in and met with Meghan, she was very easy to work with. We quickly found the vehcile that I was looking for. I traded in a vehicle and from doing research beforehand I knew that they gave me a very fair offer. The finance guy, I believe it was Jeff, was very quick and not pushy at all. There were no games and everything was very straight forward. This was by far the best delearship experience that I have had. More

worst experience of my life! I waited 15 minutes for a service writer to greet me. I told him I wanted my shocks inspected since I knew they were moist. 2 and a half hours later my name was called over service writer to greet me. I told him I wanted my shocks inspected since I knew they were moist. 2 and a half hours later my name was called over a loud speaker. I never saw my service writer again and there was no comment on my shocks. I don't know if these people are stupid or hard of hearing, but they do not know the meaning of customer service. I definitely will NEVER go back there again. More

Run don't walk away from this dealership. I purchased a used vehicle from this dealership 4 days ago. Financing became a nightmare when I had come up with $2000 down and got a horrible interest rate despit used vehicle from this dealership 4 days ago. Financing became a nightmare when I had come up with $2000 down and got a horrible interest rate despite having excellent credit. I was able to secure my own financing the next day with a lower interest rate. Then I was told their service department had looked over the vehicle before it had been put on the lot and that it was in excellent condition. The next day I decided to have the vehicle looked at by a mechanic because of a squealing in the brakes. I was okay with having to put a little bit of money into the vehicle, that is expected when you buy a used vehicle. I now have a vehicle that has been in a mechanic for the last 3 days and have $1900 in repair costs (it may be more because I haven't got the vehicle back yet). I have been in contact with the dealership since the day after I purchased this vehicle and even took the truck back to the dealership for their service department to look at, but was told that they don't do major repairs. They have refused, as of this writing, to do anything to help with these repairs or any type of compensation. This is turning into the worse dealership my family has ever dealt with. More

We drove up on a Saturday, ready to buy a used vehicle. Got out of the car and see 4 salespeople sitting or standing next to a bench inside the door. No one came out to help us even though they made eye co Got out of the car and see 4 salespeople sitting or standing next to a bench inside the door. No one came out to help us even though they made eye contact with me. Mr Vanderputt came up to us after he was done with the other folks who were there. Found an SUV, he got the keys, it wouldn't start, just clicking. Great! So he jumps it and off we go. It's a great SUV in looks, very clean, very nicely equipped and we got it for about 3 grand less than KBB. We wanted to come back on Tuesday to pick it up because couldn't get monies until Monday. Was ready to go home and he takes us to financing- we have a check waiting for us at the bank, our bank. He says they are willing to let us take it home for a few days to try it out. OK, great. They were taking forever so we decided to leave. Came back on Wednesday, asked that all paperwork be ready for us to sign, it was an hour and half drive home and hubby can't drive in the dark. No paperwork done, asked if we wanted Lo-jack, then find out they won't come out to our area, too far away, but we paid for it! So now have to meet in a Wal Mart parking lot for them to install, not cool!Vanderputt assured us that the service people checked the battery and all was well, in great shape, no problem. We go see family, go to start the SUV, grinding noise LOUD grinding noise! It's after 5, so we get it jumped and drive home. Bought a new battery on Monday! Old battery was the ORIGINAL in a 2005 SUV!!! Sure hope the starter and alternator are fine! Had disabled vet plates to put on it, no one gave us paper plates, was told we could put them on. This is THEIR line of work they are the experts at the paperwork! I was driving illegally! They didn't take the paperwork I had to transfer the plates over to this vehicle. I was told today they hold the title papers for 14 days, Vanderputt told hubby they were already sent to Austin!LIAR!!!So we had to put out 25 bucks for 30 day permit. Do NOT trust this dealership to know squat and make sure the vehicle you want is looked at by an independent auto repair place! Too many hours of my busy life was wasted playing phone tag and dealing with these people! More

I originally had high praises for Toyota of Fort Worth, having bought my first Corolla there back in 2004 and had a excellent experience. I had intentions on purchasing a new Corolla this time from the sam having bought my first Corolla there back in 2004 and had a excellent experience. I had intentions on purchasing a new Corolla this time from the same place, but it wasn't meant to be. This is regarding Meghan Drake, Internet Manager- I didn't feel she went the extra mile in helping us to to purchase new vehicle. She wouldn't work with us on price, she gave us an amount and that was it. Meghan, told us that we would not be able to get into a new vehicle at the price we wanted. I tried to get her to meet us somewhere in the middle on price, even a vehicle with a lower MSRP, but she wouldn't work with us. Although, it was discouraging, we didn't give up. We went to other dealerships and within a couple of days we purchased a new vehicle in the price range we could afford with no hassle. I think Toyota of Fort Worth has lost their Customer Service. More

Kent Sitton, my salesman, listen to excatly what I was looking for and what I needed in my new used car. He was extrelmly attentive to my needs. Mr sitton had my car ready when he promised and it was det looking for and what I needed in my new used car. He was extrelmly attentive to my needs. Mr sitton had my car ready when he promised and it was detailed and looked brand new. I am very happy with my first of many Toyota's. When the time comes for my next car I will only use Kent Sitton to purchase. Jeff Lund was my finance guy. Mr. Lund was very effecient and took the needed time to explain everything to me that I was signing. If I had questions Mr. Lund answered them. I will always use Toyota Of Ft. Worth and will always give referrals to Kent Sitton. More