Toyota of Fort Worth

Good Experience I just bought a truck from this dealership and used the previously recommended trio (see 12/30/16 post) of Kenneth Cook (sales consultant), Dustin Joh I just bought a truck from this dealership and used the previously recommended trio (see 12/30/16 post) of Kenneth Cook (sales consultant), Dustin Johnston (sales manager) and Chase Rutlidge (finance). I already new what truck I wanted and so was really only negotiating the price of that particular truck. Kenneth Cook is friendly and gives good advice. However, he is pretty popular so I would recommend making an appointment. I did not do that and he still was able to assist me while working with other clients. He did not hassle me while I was deciding between his truck and another in DFW which I really appreciated. I spoke with Dustin for only a short while and appreciated his input on different ways for me to get the deal I was wanting. Chase worked me just during financing of my truck purchase. There was a discrepancy in the final price he showed me and the one I was offered. He immediately looked into it and had it corrected. Overall, the whole process was relaxed and pleasant. Thanks Kenneth Cook, Dustin, and Chase! More

Great, Honest Experience Buying a car is supposed to be fun and exciting, but through the years many dealerships have managed to ruin it for people. This experience was diff Buying a car is supposed to be fun and exciting, but through the years many dealerships have managed to ruin it for people. This experience was different. I was able to not only find the car my wife wanted, but they were extremely competitive on price and fun to work with. The whole process only took about an hour. Thank you Kenneth Cook, Dustin, and Chase for being so professional and shooting me straight. Customers for life! More

poor customer service This dealership has the worst service department I have every experienced. I took my vehicle in to get the oil changed and have some diagnostic run. I This dealership has the worst service department I have every experienced. I took my vehicle in to get the oil changed and have some diagnostic run. I came in at 5 pm and was asked if I could leave it with them and call back at 10am the next morning. At 11am I called and was told no one has looked at it yet. At this point I told the service rep I needed a vehicle that evening to pick up my kids and would come by in a few hours to pick only up. I showed up at 2pm to pick it up and still no one had looked at my vehicle. Why ask me to leave my vehicle overnight if your not going to take the time to look at it. I was not even offered a loner car. He said I could get a rental but it would probably be 4-5 days repair because they would need to order the part. Absolutely poor customer service. Poor communication. They didn't even perform the oil change or tire rotation that I originally went in for. More

sells your credit information to everyone then lies about it my phone and mailbox is exploding with everyone under the sun trying to sell me stuff The thing is everything is addresses to me with my toyota 2016 my phone and mailbox is exploding with everyone under the sun trying to sell me stuff The thing is everything is addresses to me with my toyota 2016 vin number on it my address phone and account numbers. Went to the dealer and talked to a sales manager and he didn't know anything about it. We honor your personal information. they sell it to EVERYONE the xxx sales manager thought it was funny!!!! (VAL VALASSIS) If you think it is funny laugh about it after i am gone STAY FAR RAR AWAY FROM THIS DEALER Now i know why they are rated #14 in the DFW area More

Waste of time and a bunch of lies Went in to purchase a new tundra this past Saturday, after 3 hours of sitting at a desk and back and forth and back forth i caught not only the salesm Went in to purchase a new tundra this past Saturday, after 3 hours of sitting at a desk and back and forth and back forth i caught not only the salesman but a manager named Ali in 2 different lies. Two hours later i was driving out of Family Toyota in Burleson with same truck, $2400.00 less and no lies. AVOID TOYOTA FORT WORTH. More

Horrible customer service!!! When I first emailed them about a vehicle it took over 4 hours for them to respond ... When I ask them specific details about a vehicle (ex. Does it h When I first emailed them about a vehicle it took over 4 hours for them to respond ... When I ask them specific details about a vehicle (ex. Does it have 3rd row seating) sales person told me YES it does... I told him I would be down there the next day they were open to look at the vehicle... I drove 2 hours to get there and the vehicle DID NOT have 3rd row seating.... I showed them where the sales rep had emailed me it DID... Go someplace else ! They didn't even seem to care I drove all that way for nothing .... Horrible just horrible More

Honest pricing and friendly customer service. I went to multiple dealerships when looking to buy a 2015 4Runner Trail. Every other dealership treated me so poorly that I was beyond frustrated with I went to multiple dealerships when looking to buy a 2015 4Runner Trail. Every other dealership treated me so poorly that I was beyond frustrated with the entire car buying experience. Being a female, I cannot tell you the number of times I was treated as though I knew nothing about the vehicle I was purchasing. I didn't want the vehicle to be "pretty" I wanted it to be off road capable, rugged and dependable. I went to Toyota of FW at 6 o'clock on a Thursday and walked out by 7:30 with the exact vehicle I wanted at a great price. Chase was wonderful and worked hard to get me the price I wanted. He treated me with respect and listened to what I wanted on the vehicle without arguing or trying to sell me on something "better." He ended up matching the lowest quote I received from any other dealer and honestly I felt good about my purchase because of the way I was treated. I look forward to working with this dealership in the future and would HIGHLY recommend them to anyone looking for a HONEST, STRAIGHTFORWARD and FAIR dealership. No hassle. No gimmicks. Thanks to Chase and management for a great experience and even better price! More

modesty I can not say enough about how great Jimmy "Coach" Thomas was with our purchase. He went out of his way to make sure we were getting the best treatmen I can not say enough about how great Jimmy "Coach" Thomas was with our purchase. He went out of his way to make sure we were getting the best treatment and service he could give. He handle himself in highly respectful and professional manner and was for us, perhaps the most modest sales person we could have come across. We thank God and having him helping us was a real blessing! Thanks for everything Coach, We really appreciate it!!! More