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Toyota of Fort Worth
Fort Worth, TX
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 864 reviews
May 24, 2017
I was taken care of extreamly well. They took care of me even though I missed my first appointment. (Didn't get it in my phone) They rescheduled me with no problem after notifying me by They took care of me even though I missed my first appointment. (Didn't get it in my phone) They rescheduled me with no problem after notifying me by E-mail. The service was taken care of as scheduled and my car was ready as they said it would be. Everyone was very courteous and professional. More
by jjordan
Employees Worked With
Don't know
May 23, 2017
Maintenance and Service I went in for my standard maintenance and Toyota has such a great program where all your maintenance is free for two years or 25,000 miles. I howeve I went in for my standard maintenance and Toyota has such a great program where all your maintenance is free for two years or 25,000 miles. I however forgot about the 25,000 miles portion and I was over by 2000 miles and they took care of my maintenance anyway for free just to show their appreciation for my business . Customer Service and service team are top notch and fast. I go out of my way to visit this Toyota service department More
by Llgtx
Employees Worked With
Ricco
May 22, 2017
Kudos to the Service Team! Thank you so very much for the wonderful customer service I received on our Prius V last week. The team went far beyond one would expect. I'm so grate Thank you so very much for the wonderful customer service I received on our Prius V last week. The team went far beyond one would expect. I'm so grateful for the concern given to me and my wellbeing. Thank you so very much!!! God bless you, Kimberly More
by kgoodmay
Employees Worked With
Eddie and Rico
May 18, 2017
Found the perfect car for me. Very helpful & friendly. This is my fourth Prius I have purchased from them & I loved all of them but this one is my favorite?? Very helpful & friendly. This is my fourth Prius I have purchased from them & I loved all of them but this one is my favorite?? More
by Happy Customer
Employees Worked With
Ashley & Rob
May 17, 2017
5000 Mile oil change Had my Oil change appointment at 2:00pm and they were done by 2:30pm Great service for 2017 Highlander. Very clean and nice. M. Perotti Had my Oil change appointment at 2:00pm and they were done by 2:30pm Great service for 2017 Highlander. Very clean and nice. M. Perotti More
by KMPerotti
Employees Worked With
N/A
May 16, 2017
Toyota service center. We bought a Toyota Tacoma In 2007 and serviced the pickup at the dealership for the past 10 years and never been disappointed with the outstanding cus We bought a Toyota Tacoma In 2007 and serviced the pickup at the dealership for the past 10 years and never been disappointed with the outstanding customer service they have provided. Bobbi Rhodes More
by Bobbi12
Employees Worked With
NA
May 12, 2017
Toyota of Fort Worth was excellent! Buying our Sienna from Toyota of Fort Worth was excellent. I typically HATE buying a car. I do as much research online as I can prior to visiting dea Buying our Sienna from Toyota of Fort Worth was excellent. I typically HATE buying a car. I do as much research online as I can prior to visiting dealership, because I have just never had a great experience. This was very different. From the time our sales person Aaron Ball met us at the door to the time we drove out of the lot with our new Sienna was under two hours. That includes searching the available vehicles on the lot, test driving the Sienna we wanted and signing the paper work. I had spent a longer time than that with other dealers that I had not purchased from that day. It was all really smooth and no pressure. I also got survey in the mail a couple of days later asking me about my experience and for how they could make their process better. Aaron also emailed me thanking me for my business and told me to let him know if I ever need anything. I have never received customer care follow ups from a dealer after I drove off the lot. I got a really great deal on my Sienna and the customer service and ongoing Toyota Care is excellent! More
by Elijah Brown
Employees Worked With
Aaron Ball
May 02, 2017
Worst Experience!! Waited for 6 hours for absolutely no reason.. If you are a female shopper you will be talked down too. Never have I been treated so poorly Waited for 6 hours for absolutely no reason.. If you are a female shopper you will be talked down too. Never have I been treated so poorly More
by EnR31MenT
Employees Worked With
3
April 13, 2017
Best service with NO pressure! The agent and manager both knew my budget and what I was looking for and they found the perfect fit for me! There was zero pressure and they answered The agent and manager both knew my budget and what I was looking for and they found the perfect fit for me! There was zero pressure and they answered all my questions and more. They even had my vehicle detailed before I took it off the lot. Excellent dealership and staff! More
by LoveMyToyota
Employees Worked With
Manager Jay Odom & Sales Billy Plasket
March 28, 2017
Quick and easy I visited Toyota of Fort Worth on March 25, 2017 and was greeted by Ashley Deans. He was fantastic - asked me what I was interested in - didn't push I visited Toyota of Fort Worth on March 25, 2017 and was greeted by Ashley Deans. He was fantastic - asked me what I was interested in - didn't push me towards anything. They were very detailed about appraising my trade and I ended up getting exactly what i wanted for my trade. I bought a new camry at basically a used car price. AMAZING deal! Josh, the sales manager was available but never hounded me or pressured me at all. The trade process was flawless, the new car deal was perfect, financing, everything was smooth and easy. I see other negative reviews and I'll just say this, if you are a REASONABLE buyer and have realistic expectations, the process should be very easy. Not every dealership will be perfect every time so keep that in mind. For me, I couldn't be happier with my new car and I can recommend these guys without hesitation. Give Ashley and Josh a chance and I'm sure you'll be treated professionally. Thanks guys! More
by A. Burgess
Employees Worked With
Ashley Downs, Josh Bishop
