Toyota of Fort Worth
Fort Worth, TX
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Kudos to the Service Team! Thank you so very much for the wonderful customer service I received on our Prius V last week. The team went far beyond one would expect. I'm so grate Thank you so very much for the wonderful customer service I received on our Prius V last week. The team went far beyond one would expect. I'm so grateful for the concern given to me and my wellbeing. Thank you so very much!!! God bless you, Kimberly More
Found the perfect car for me. Very helpful & friendly. This is my fourth Prius I have purchased from them & I loved all of them but this one is my favorite?? Very helpful & friendly. This is my fourth Prius I have purchased from them & I loved all of them but this one is my favorite?? More
5000 Mile oil change Had my Oil change appointment at 2:00pm and they were done by 2:30pm Great service for 2017 Highlander. Very clean and nice. M. Perotti Had my Oil change appointment at 2:00pm and they were done by 2:30pm Great service for 2017 Highlander. Very clean and nice. M. Perotti More
Toyota service center. We bought a Toyota Tacoma In 2007 and serviced the pickup at the dealership for the past 10 years and never been disappointed with the outstanding cus We bought a Toyota Tacoma In 2007 and serviced the pickup at the dealership for the past 10 years and never been disappointed with the outstanding customer service they have provided. Bobbi Rhodes More
Toyota of Fort Worth was excellent! Buying our Sienna from Toyota of Fort Worth was excellent. I typically HATE buying a car. I do as much research online as I can prior to visiting dea Buying our Sienna from Toyota of Fort Worth was excellent. I typically HATE buying a car. I do as much research online as I can prior to visiting dealership, because I have just never had a great experience. This was very different. From the time our sales person Aaron Ball met us at the door to the time we drove out of the lot with our new Sienna was under two hours. That includes searching the available vehicles on the lot, test driving the Sienna we wanted and signing the paper work. I had spent a longer time than that with other dealers that I had not purchased from that day. It was all really smooth and no pressure. I also got survey in the mail a couple of days later asking me about my experience and for how they could make their process better. Aaron also emailed me thanking me for my business and told me to let him know if I ever need anything. I have never received customer care follow ups from a dealer after I drove off the lot. I got a really great deal on my Sienna and the customer service and ongoing Toyota Care is excellent! More
Worst Experience!! Waited for 6 hours for absolutely no reason.. If you are a female shopper you will be talked down too. Never have I been treated so poorly Waited for 6 hours for absolutely no reason.. If you are a female shopper you will be talked down too. Never have I been treated so poorly More
Best service with NO pressure! The agent and manager both knew my budget and what I was looking for and they found the perfect fit for me! There was zero pressure and they answered The agent and manager both knew my budget and what I was looking for and they found the perfect fit for me! There was zero pressure and they answered all my questions and more. They even had my vehicle detailed before I took it off the lot. Excellent dealership and staff! More
Quick and easy I visited Toyota of Fort Worth on March 25, 2017 and was greeted by Ashley Deans. He was fantastic - asked me what I was interested in - didn't push I visited Toyota of Fort Worth on March 25, 2017 and was greeted by Ashley Deans. He was fantastic - asked me what I was interested in - didn't push me towards anything. They were very detailed about appraising my trade and I ended up getting exactly what i wanted for my trade. I bought a new camry at basically a used car price. AMAZING deal! Josh, the sales manager was available but never hounded me or pressured me at all. The trade process was flawless, the new car deal was perfect, financing, everything was smooth and easy. I see other negative reviews and I'll just say this, if you are a REASONABLE buyer and have realistic expectations, the process should be very easy. Not every dealership will be perfect every time so keep that in mind. For me, I couldn't be happier with my new car and I can recommend these guys without hesitation. Give Ashley and Josh a chance and I'm sure you'll be treated professionally. Thanks guys! More
Untrustworthy Sales Staff We came into the dealership to look at a Toyota Camry. Ashley Deans introduced himself and took us outside to show us a 2016 Camry with 25K miles. We We came into the dealership to look at a Toyota Camry. Ashley Deans introduced himself and took us outside to show us a 2016 Camry with 25K miles. We also looked at the 2017 models. Since the price was close between usef and new I decided to go with the new 2017 Camry SE. We did the paper work to start the paper work. I was told my credit report showef mo history. I asked if that would present a problem in finance. Since it was late in the evening I was told that he didn't see any problem to get the finance but it had to be done the next day. Ashley said he was off but he would come in to rap up the paper work. On the next day at 11:00 am I called and text but got no response. I finally recieved responce at 1:00 pm that he didn't come in but someone at the office was working on the paper work. Ashley said would he contact me or another coworker later with further information. Ashley then said the finance director wad in so he couldn't finish up the paper work. I was told to come in the next day an appointment was set for 11:00 am. I showed up withy daughter and nothing had been processed. We sat there waiting for him but got nowhere. We sete given another sales agent Eric Fiscus who requested from us to do all paper work again Run around and waste of time at this dealership with plenty of lies and miss leading information. The next day I decided to go to another dealership in Arlington, Texas. I walked away with my Toyota Camry. More
Sales I purchased a car from Ashley Deans 3 weeks ago. My battery went dead after 3 weeks. I called Ashley and told him what happened. My battery was not pa I purchased a car from Ashley Deans 3 weeks ago. My battery went dead after 3 weeks. I called Ashley and told him what happened. My battery was not paid for under warranty, Ashley paid for my new battery with a smile on his face. He rocks. If anyone is looking for a vehicle he's the guy to look for. Donna Johnston More