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Toyota of Fort Walton Beach
Fort Walton Beach, FL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
October 07, 2019
Terrible Service Department I went in for my appointment because my navigation system was not working properly and the clear coat on the door edge was rubbing off. This is a bran I went in for my appointment because my navigation system was not working properly and the clear coat on the door edge was rubbing off. This is a brand new 4-runner with less than 1,000 miles. The service adviser, started by using a black magic marker to "repair" the door edge and then told me it was best to just remove them because it was a know problem to Toyota. He agreed to order new door trim and call me when they came in...that has been 2 months and no phone calls. I have made several calls to the service department and no one ever answers the telephones. In reference to the Navigation system, the service adviser, stated this was another "known" problem and he did not know when Toyota was going to get this fixed. I wished the salesman would have told me about this before I spent $50,000.00 for a new Toyota. Going to try and make another service appointment and will update the reviews if I can ever get any service from Toyota of Fort Walton Beach, Florida. More
by DestinMike
Employees Worked With
Unknown
September 23, 2019
Crooks So I did a review calling the car lot out. After posting it they called me immediately. They claimed to want to make things right with me. After Phill So I did a review calling the car lot out. After posting it they called me immediately. They claimed to want to make things right with me. After Phillip gave me a lease quote of $560 for a $36,000 Sienna I called another car lot. When I asked Phillip why the price was so high he never responded again. These people are crooks and they don’t give a xxxx about you Thanks David More
by David
Employees Worked With
Phillip
August 24, 2019
New 2019 Camry SE Johnny was a great salesman to work with. Very professional and straight forward with everything he said. I was very lucky to have been able to deal w Johnny was a great salesman to work with. Very professional and straight forward with everything he said. I was very lucky to have been able to deal with him. Also, James in the financial department was easy to understand and made things quick and speedy once we got back in his office. Thank you both very much. More
by raefoshay14
Employees Worked With
James Madden, Johnny Mendez
July 31, 2019
Sales Johnny was awesome! He was very helpful and made the process go smoothly. I have been going to this particular dealership since I moved here 5 years a Johnny was awesome! He was very helpful and made the process go smoothly. I have been going to this particular dealership since I moved here 5 years ago for all of my car checkups, I would not trade anywhere else!! More
by Ozzyla1
Employees Worked With
Johnny Mendez
July 24, 2019
Highly recommended! Professional, friendly, and accurate! Mike V helped me with my vehicle purchase. I'm from out of town and everything went smoothly and professionally. I highly recommend Fort Walton Bea Mike V helped me with my vehicle purchase. I'm from out of town and everything went smoothly and professionally. I highly recommend Fort Walton Beach Toyota! More
by JenPCB
Employees Worked With
Mike V, Brandon Smith
April 02, 2019
Terrible service. immobilizer code?? B.S! Came to toyota of ft Walton beach and from first impressions I was not pleased. When I got to the parts counter to get a key for my 4runner they could Came to toyota of ft Walton beach and from first impressions I was not pleased. When I got to the parts counter to get a key for my 4runner they could not autherize the key code until 1 hour later I was not greeted. I had lost my keys and needed to get a new one programmed.. Little did I know they had no knowlage on what they were doing but they tried to hoax me into paying $250 of my hard earned cash for labor cost to " clear my computer" ,so they can do unnecessary computer work when before I was told it will be $60-$70 for the programming. So not only this took hours and wasted my whole day but by the Time I was done being fooled!! I towed my truck ( it would not start after leaving it with Toyota) to a company down the road on Mary Esther cutoff, "A to Z locksmith" it only took 2 minutes and A to Z had my 4runner running with the keys I got from toyota.. Plus a to z was tremendously cheaper. When I was told by toyota this was not a key problem but a computer problem and will take hours and $250 in labor! Have'nt had any problems since! A to Z locksmith is the place to go or maybe even anywhere other than Toyota dealer for service! Granted Toyota of ft Walton beach did give me a spare key ( I guess my frustration was noticed) so I have a spare now but I payed $70 for the one key and I doubt that was much out of there pocket. ( you can buy a key on eBay or Amazon for half or even cheaper of the price) Moral to my story is never trust your dealer with work that might empty your wallet and they either are getting over on you or have no clue what theyre doing! Sad to have to say but I am still frustrated with this.. Happy with the locksmith:) More
by Brianruss
Employees Worked With
Technician and the service employee name was, Justin, don't care for there whole name, Justin Bendickson
September 29, 2018
they take advantage of older women they duped me into giving up my 4runner which i owned outright.,they gave me a RAV4,which is a piece of crap.these people is a bunch of liars and thie they duped me into giving up my 4runner which i owned outright.,they gave me a RAV4,which is a piece of crap.these people is a bunch of liars and thieves, they took my good vehicle. More
by 123456789
Employees Worked With
Carlos Vera
September 28, 2018
New Vehicle purchase Purchased a new vehicle with this dealership. This was one of the best buying experiences I've had. Trent Meyers as a salesman , was wonderful, consid Purchased a new vehicle with this dealership. This was one of the best buying experiences I've had. Trent Meyers as a salesman , was wonderful, considerate, and listened to what I was looking for.I really felt at ease picking out a new vehicle Donnie was training with him an he also went above his job, Explaining to me about the audio on car. He is going to do well in the future. Jeff Thompson was an did everything to get me a great deal on my trade. It was a pleasure doing business with all of them. More
by DebraC
Employees Worked With
Jeff Hunter, Trent Meyers
September 04, 2018
Batteries for my Key Fob and a New Key Fob My key fob needed a new battery so I went to the FWB Toyota Dealership to get a new battery. While I was there I decided to get a second key fob sinc My key fob needed a new battery so I went to the FWB Toyota Dealership to get a new battery. While I was there I decided to get a second key fob since I only had one. They were able to put the new battery in quickly and get a new key fob for my car in case I happened to lose the only one I had. Thanks for taking care of me Jay Compton. More
by Jones56
Employees Worked With
Jay Compton
May 30, 2018
underhanded sales tactics and deceitful upper management beware of the paper work ! these boys are very devious supposed to get $2000 off msr which they added back into contract including charging $299 for beware of the paper work ! these boys are very devious supposed to get $2000 off msr which they added back into contract including charging $299 for nitrogen in the tires . term of contract was 72 months but when finance manger produced the forms they added 3 additional ,so now it says 75 month payment period ! More
by remo
Employees Worked With
fort walton beach toyota
