Toyota of Fort Walton Beach

I got my first car in this Location . And Jessa help me and did excellent service. She was so patient helping me getting my own car . Thank you Jessa! Keep up the good work . and did excellent service. She was so patient helping me getting my own car . Thank you Jessa! Keep up the good work . More

Very user friendly and fair. Positive buying experience. I will likely return in the future. I will likely return in the future. More

Great experience with associate Jesus Wolford. I live in another city and she delivered my Venza & took my trade. She explained all the features and my car had a full tank of gas! Jesus is knowledgeable a another city and she delivered my Venza & took my trade. She explained all the features and my car had a full tank of gas! Jesus is knowledgeable abd professional, I will definitely be a return customer. More

I was impressed with TIM Tercshell's experience with the I was impressed with TIM Tercshell's experience with the 4 Runners, got us a good deal !!! I was impressed with TIM Tercshell's experience with the 4 Runners, got us a good deal !!! More

We had a very positive experience. Jason Whistle was our sales person. I first had him sync my new phone with my Tacoma and then I told him I was looking for a car. He found us a really clean 2016 Prius whi sales person. I first had him sync my new phone with my Tacoma and then I told him I was looking for a car. He found us a really clean 2016 Prius which we are very pleased to now own. More

During my last visit to the dealership, I was very dissatisfied. Plus, I lost my hubcap right after the techs did tire work for me, and I don't think that's a coincidence. I probably will not come bac dissatisfied. Plus, I lost my hubcap right after the techs did tire work for me, and I don't think that's a coincidence. I probably will not come back unless I know that the part is covered by my warranty. I got the work done that I needed to get done for $1,500 less at a different mechanic shop. And, the Toyota tech said that I needed to have my airbag and seat replaced, but the light was really on because the wires weren't connected properly under the seat. They could have checked that out, but instead they were going to charge me over $1,400 for a new seat. The diagnostic that they did cost $145, but they didn't tell me they were going to charge a shop fee, and I ended up paying $170 to cover the diagnostic charge which was misleading. Additionally, I waited for over 3 hours for them to check out my car when they said that they would have me out by 5:00 because I had to be in class, but I missed class because they didn't keep their word. More

Mike Vanderwest at FWB Toyota, really took care of us, was able to negotiate a good deal during a rough year of inventory from Tallahassee. on a Toy Highlander Hybrid XLE for my wife, who mentioned it was was able to negotiate a good deal during a rough year of inventory from Tallahassee. on a Toy Highlander Hybrid XLE for my wife, who mentioned it was one of her best auto dealership experiences she's ever had. More

On holiday so we had limited time and options. Service was unacceptable, unwilling to answer basic questions or stand behind original estimate. Overpriced and long!!! was unacceptable, unwilling to answer basic questions or stand behind original estimate. Overpriced and long!!! More

Worst service I have ever had. Service advisor Daryl cussed me out. Same service advisor lost my keys for 3 days on a prior visit. THEN, the same service advisor left his cell phone in my wife’s car...I cussed me out. Same service advisor lost my keys for 3 days on a prior visit. THEN, the same service advisor left his cell phone in my wife’s car...I got half way back to Niceville before realizing...picked up my wife and daughter from her softball game and immediately drove back to return his phone (even though it was HIS mistake-I used my gas and time to drive back before even feeding my daughter dinner). He had the audacity to call the police and tell them I stole his phone! After being detained and questioned charges were obviously not filed as I did nothing wrong. Meanwhile, my wife’s 4 month old van with 7,000 miles is in worse shape than when I dropped it off and the dealership won’t give me any type of rental car (even under warranty including the extra service plan) on my $52k vehicle. Save yourself and go to Pensacola...better yet, don’t buy a Toyota. Updated to say they have now retaliated to our review and issued a ”no trespass warning” the next day, meaning that now we really can’t utilize our warranty since they’re the only local Toyota dealership. They prey on the fact that this area is almost solely military people with a continuous revolving door of new clientele. More

Jessa W helped us secure our new 2021 4Runner, super customer service and very professional lady. If you want a Totota, she is the best of the best customer service and very professional lady. If you want a Totota, she is the best of the best More