Toyota of Fort Walton Beach

I was very happy with the car buying experience and the people that I delt with. What I was not happy with was there was no assistance offered with the Entune system or the blue tooth set up. Yes, I was people that I delt with. What I was not happy with was there was no assistance offered with the Entune system or the blue tooth set up. Yes, I was in a hurry to get out of the dealership, because of my kids, but I would have liked for someone to offer a time for me to come back and assist with the set up. I have done the research on my own and I have read the manual, but I am not able to get my apple phone to sync with the entune system apps. More

I am going on a long trip and needed my vehicle checked for any issues. It's an excellent car (a RAV4) and I have had nothing but oil changes and new tires since I bought it. I got a health check on it and for any issues. It's an excellent car (a RAV4) and I have had nothing but oil changes and new tires since I bought it. I got a health check on it and other services (Cabin Filter, etc.). I really liked being able to leave it at the dealership the night before (it was so convenient). The only issue I had was that I was called on my cellphone (but not my home phone) for some other issues with the vehicle that were found during the health check and a message was left. However, I did not check my phone until around noon and then could not get a hold of anyone from the service department until about 1:30. I was concerned my car would not be ready when I needed to pick it up and that the other things it needed done were critical. When I got a hold of someone from service they said they would pass the message on that I needed my car by 2:30. It was ready and waiting when I got there at 2:20 and Barbara came up to the cashier when she was told I was checking out. She was SO nice and helpful! I felt so much better when I realized none of the additional items that were brought up were safety issues. She explained everything so thoroughly and I was so satisfied with how my car looked (I had a car wash done to it, too) and rode and I just felt so much better about my trip. Now that I know how things work at the dealership (I had never had service done to my car before, just recall checks), I can say that I will definitely be bringing it back for the recommended service. And I believe I will continue to have health checks on the car, because it makes me feel good that I'm not skipping any necessary service just because it runs well. The price I paid for what I got was very reasonable. Once my mind was put at ease, my overall experience at Toyota was wonderful. Thank you so much! More

Very straight forward. No unpleasant surprises. Everyone took care of business. Appreciated Brandongoing through the check list of features. A very pleasant surprise was the full tank of gas. T Everyone took care of business. Appreciated Brandongoing through the check list of features. A very pleasant surprise was the full tank of gas. Thank you. HKG Pensacola More

Exceeded all expectations of my car buying experience ! I dont think i ever had one goes as smoothly and as stress-free as this one ! I was so impressed and would definately recommend Chris to anyone ! dont think i ever had one goes as smoothly and as stress-free as this one ! I was so impressed and would definately recommend Chris to anyone ! More

I was referred by a friend and could have not asked for a better experience! Everyone was extremely friendly and easy to work with, I will definitely be coming back for my next vehicle purchase. better experience! Everyone was extremely friendly and easy to work with, I will definitely be coming back for my next vehicle purchase. More

The people at the dealership were great!! I am very happy with my car. I have purchased many cars from this dealership, the service department is great and that is very important to me. My salesman Trent, with my car. I have purchased many cars from this dealership, the service department is great and that is very important to me. My salesman Trent, I have worked with in the past and he has always been very helpful, straight forward and he has always made himself available in a timely manor at all times. The finance guy took his time to explain in detail what paperwork I was signing, he was really good. I will buy from them again. Thank you, Debbie Bell 850-225-5989 More

J. Paul was very knowledgeable of the vehicle I purchased and could tell me of the differences between it and the Tacoma I already owned. George in finance was great and very helpful in getting me everything and could tell me of the differences between it and the Tacoma I already owned. George in finance was great and very helpful in getting me everything I wanted and still getting my payment where I needed it to be. Overall the experience of purchasing a vehicle was very good. I liked that it was not pressured and that everybody was friendly and patient. This is the third vehicle I have purchased from this dealership and would return to purchase another one. More

I'm pretty happy with Quality Imports, overall as I'm pretty happy with Quality Imports, overall as they usually seem to try to accommodate my needs. I'm slightly less happy than usual because I di I'm pretty happy with Quality Imports, overall as they usually seem to try to accommodate my needs. I'm slightly less happy than usual because I discovered I had a 'possible' fluid leak on the front right side, but I did not realize it until I was home and my wife read the information on my oil and cabin filter change receipt. Had I been notified while the vehicle was being serviced, I would have opted for preventive action. Instead, I had to drive my vehicle home while transmission/hydraulic fluid leaked out, and I had to have the vehicle towed in for service the next morning. I did not have the luxury of leaving my van where it was when the noise from the problem began because I rely on a heavy power wheelchair for ambulation, and there was no to wheel all the way home. At this point, I am still listening to the engine and gear shifting to determine if there is further damage other than the leaking hose that was replaced. If so, I will likely incur significant expenses and will likely sell what was a wheelchair modified van costing me $80,000. This van is what I rely on for work and other activities, and I take care not to jeopardize those, but I rely on service people/mechanics to help me prevent losing these abilities. More

This dealership is top notch in every way, from sales to service. Barbara Higginbotham was so very professional. On time for my appointment, clearly explained everything that I needed. I love the fact of th service. Barbara Higginbotham was so very professional. On time for my appointment, clearly explained everything that I needed. I love the fact of the paperwork details for service!!! You can actually see what has been done and why. Over the past ten years, between me and my family, we have purchased 9 cars from Quality Imports. We will continue to deal with Quality because they are the best.... sales and service! I love it! More

We are an older couple and were treated with patience and consideration. Matt answered all our questions and spent extra time explaining the new changes/additions from our previous Highlander. Everyone see consideration. Matt answered all our questions and spent extra time explaining the new changes/additions from our previous Highlander. Everyone seemed efficient and kind! More