Toyota of Fort Walton Beach

My husband spoke with Marisa on the phone before we arrived to discuss needs. Our needs were met and then some extra. I will recommend this dealership! arrived to discuss needs. Our needs were met and then some extra. I will recommend this dealership! More

Really wasn't expecting to buy anything since we were there just for a service appt. Andrew was great compared to our first salesman at Quality Imports (M. Makita) last year. Really changed my opinion there just for a service appt. Andrew was great compared to our first salesman at Quality Imports (M. Makita) last year. Really changed my opinion of this establishment because I had really planned to never buy here again. I guess there are good people still around that will treat you like a person and not a number. More

I made an appointment to bring my car in to get an oil change. I have complimentary service. I was told it would take about 45 minutes to an hour. I sat for two and a half hours and after seeing them come change. I have complimentary service. I was told it would take about 45 minutes to an hour. I sat for two and a half hours and after seeing them come get other people that had gotten there after me, finally got up and went to see about my car. It was sitting outside and had been done for over an hour and noone ever came and told me or checked on me. I was very angry that I sat that long watching other people be told their car was done, but no one paid me that courtesy. It was the worst experience I've had at this dealership, which is usually so good at servicing their customers. It wasted most of my day and made me not want to come back to the fort walton dealership for further services. More

From the minute I drove into the service bay until the minute I left I was treated like a queen! The waiting place was nice and everything was clean. One of the reasons I chose to purchase Toyota was th minute I left I was treated like a queen! The waiting place was nice and everything was clean. One of the reasons I chose to purchase Toyota was the dealership.My experience yesterday showed that I made a good decision. More

Excellent! Everyone was very friendly. Barbara Higginbotham was OUTSTANDING AS ALWAYS!!! Wife and I visited the dealership for the 15K service on the Corrola S. Wife's 1st time. Said to me, " Higginbotham was OUTSTANDING AS ALWAYS!!! Wife and I visited the dealership for the 15K service on the Corrola S. Wife's 1st time. Said to me, "Looks like everyone knows you". Very good experience -- Keep up the good work! More

Excellent personal service. Can rely on accurate and timely follow ups. Transportation home while car is being serviced is nice and appreciated. Barbara Higgenbotham is an outstanding ambassador for Q timely follow ups. Transportation home while car is being serviced is nice and appreciated. Barbara Higgenbotham is an outstanding ambassador for Quality Motors. More

We've had excellent service with every Toyota we've taken to or purchased from Quality Imports. The service we've experienced from Quality Imports Toyota was definitely better than that we receiv we've taken to or purchased from Quality Imports. The service we've experienced from Quality Imports Toyota was definitely better than that we received while traveling out of state on vacation and in need of an oil change. More

I brought in my car for an oil change and tire rotation. It used to be really nice when Toyota had the 30 minute oil change and tire rotation, but for some reason it doesn't exist anymore. I understood tha It used to be really nice when Toyota had the 30 minute oil change and tire rotation, but for some reason it doesn't exist anymore. I understood that my service would take longer than 30 minutes this time, but I did not expect that it would take over 90 minutes from the time I dropped off my car to the time I paid. That is way too long in my opinion, a full hour longer than it used to take Toyota. I now know that in the future if I am short on time, I'll have to find another option. More

I have taken our car in for service three times and left dissatisfied from the service department every time. Being a military family, we have taken our cars to numerous service departments in different ci dissatisfied from the service department every time. Being a military family, we have taken our cars to numerous service departments in different cities - and have never had a bead experience before. We own an Acura and a Lexus, so we have always used their service departments. Since there is not a Lexus service department in the area, we started to bring the car into Quality Imports when we moved here. I can honestly say that my experience here, will impact our family's future car purchases since I will not buy a toyota (or from Quality Imports). There is a basic level of customer service that I expect. For instance, when I make a service appt. and state that I will wait for the car, I expect there are people that will be able to complete the job within a reasonable amount of time. As a comparison, two weeks ago, I took our Acura for scheduled maintenance (oil change and multi-point inspection). The service was done in about an hour, my service tech also talked me through the results of the inspection, and the car was washed and vacuumed. Yesterday, I arrived for my appt 10 minutes early. When the technician took the car at 8:15 (the appt time), I told him that I needed the car at 10:30 so I could pick my boys up from preschool. I asked if the car would be ready, and he told me that it should be. My expectation, is that if the car won't be ready, he will tell me so that I can make other arrangements for my children to be picked up. At 10:00, I still had not been approached by my service tech to give me an updated status on the car, so I went to the checkout counter and asked the gentleman about its status. Using his computer, he said that the car was being worked on - I also told him that I needed the car by 10:30, 10:40 at the latest, so that I could pick up my kids from preschool. He also told me that it should be done. In this instance, I would expect that after talking to me, he would take some sort of action to speed up the service of the car so that it would be ready by 10:30 - or tell me so that I could make other arrangements for my kids. At 10:30, I still had not been approached by anyone in the service department. I returned to the check-out counter and he pointed me in the direction of my service tech, Thomas, who apparently did not know I went to the desk at 10:00. He went into the garage, returned to tell me that they were in the middle of the oil change. At that point, I told him that I needed the car as soon as possible and wanted to pay so that as soon as the car was brought around I could leave. Had someone told me by 10:15 that the car would not have been ready, I would have had time to make other arrangements for my children to be picked up by someone else - or even rented a car from the rental desk. From my perspective, it didn't seem that there was anyone who cared about my time or my children. I finally left the dealership at 10:45, and the children were already waiting on the school's sidewalk with their teachers when I arrived. The car was not washed or vacuumed (not that it ever had been before), it does not have a sticker on its window that tells me when to bring it back for my next scheduled maintenance, and the multi-point inspection sheet has a red check mark next to the cabin air filter. Hopefully, my remarks have been detailed enough to understand why I feel the overall customer service is a very bad experience. To sum it up: (1) The amount of work completed on my car was less than the work completed on my Acura two weeks earlier. That service was completed within an hour so, I believe that I have a reasonable expectation that my car should have been finished within two hours of arrival - especially since I had an appointment. (2) As a customer, someone should have approached me with some sort of update - especially if the work was not going to be finished by 10:30 - I was very clear when and why I needed to leave by 10:30. (3) There appeared to be a problem of communication between the different stations of the service department, since the service tech apparently did not tell anyone in the garage when I needed my car - nor did the gentleman at the checkout counter tell anyone in the garage or even relay the info to the service tech. (4) Finally, I don't believe I should ever leave a service appointment with anything checked in the red without someone addressing it with me. More

Last Saturday I decided to spend the day test driving 4-door hatchbacks. My first stop was Quality Toyota for two reasons. First, I take my 2007 Rav 4 there for service and second, I was interested in 4-door hatchbacks. My first stop was Quality Toyota for two reasons. First, I take my 2007 Rav 4 there for service and second, I was interested in driving both the Yaris and Prius. Johnny Mendez greeted me and asked me what brought me out on such a cold and windy day. I explained what I was doing that day and he immediately got keys to a Yaris and we went for a test drive. After that, we drove the Prius C and then discussed the pros and cons of both vehicles. Since I also own a Mazda Miata, he went next door and brought over a Mazda 3 for me to drive. Out of the 3, I liked the Prius C best, so Johnny relayed that info to Justin and he gave me a price. I told Johnny I liked the Prius very much, but was going to stick to my plan and continue my day of test driving. He asked where I was headed next. When I told him "Ford, to drive the Focus", he gave me the name of a friend of his in Ford Sales and told me he'd call ahead to let the salesman know I was coming. How about that for service?!!!! I went to the Ford dealer, met his friend, and spent even more time test driving vehicles there than I did at Toyota. I had planned to continue on to the Honda dealer to test drive the FIT(my step-daugther has one) and to VW to drive the Golf (owned one previously), but by that time I'd made up my mind that I wanted the Prius. I went back later that afternoon with my husband, had him drive it, and we agreed it was the right car for us at the right price. We worked with both Brandons on the financing/extended warranty/gap protection, and within about 2 hours, we were ready to drive my new Prius C home, new tag and everything. Great experience! More