Toyota of Fort Walton Beach

The Service staff acted in a professional and courteous manner, from the initiation of my call for a service appointment to the deliver of my vehicle the process was handled in any efficient manner. I fel manner, from the initiation of my call for a service appointment to the deliver of my vehicle the process was handled in any efficient manner. I felt confident that Jason was answering all my questions and Jason also made every attempt to accommodate my requests to the best of his abilities. Why have I provided such a rating, based on the statement above, I feel confident not only in continuing my relationship with Quality Toyota, but confident that when I recommend Quality Toyota to others for service or sales that I will not receive any other feedback other than a positive one. More

Best possible experience. Next car purchase will be from Quality Imports. Sales staff is incredibly friendly without being pushy. Recommend this dealership over others in the area. Quality Imports. Sales staff is incredibly friendly without being pushy. Recommend this dealership over others in the area. More

Excellent service! Easy check-in & check-out. Service completed was finished over an hour before the scheduled appointment time! Problem diagnosed & fixed. Appreciate service plan for next few Service completed was finished over an hour before the scheduled appointment time! Problem diagnosed & fixed. Appreciate service plan for next few mileage milestones. More

Sirs, I have purchased several vehicles over the years from Quality although they were all new. My company continues to purchase fleet cars including small courier vehicles such as your Yaris from various from Quality although they were all new. My company continues to purchase fleet cars including small courier vehicles such as your Yaris from various dealers. Although we were looking at some of your Mercedes models, my wife liked the Toyota Solara convertible after having seen them on the road. By chance, I saw one on your used car lot and paid cash for it as a present for my wife. Of course, Toyota no longer makes that brand which is why I bought it used. While the auto was out of warranty it only had 39,000 miles on it and I was assured by your staff that all the major components had been reviewed and I would not be looking at major repairs any time soon. This turned out not to be the case The car was garaged and not driven often enough to notice that the seal on the rear window of the convertible top was missing which allowed rain to pour into the back seat of the car. I heard the sloshing sound but assumed that it was water pooling up in the external boot area as I was not putting the convertible collar on the vehicle. The problem was not just the leak which was the symptom but that the actual sealant material was missing for about eight inches along the bottom of the window. Either the previous owner, the wholesaler, or Quality had removed the evidence of the seal breaking down and falling into the boot area. The sealant is a hard plastic resin and it could not be missed when someone cleaned the car. I assume that Quality is ethical and not the entity that removed the material. The repair cost $ 2000 and was performed at A-1 upholstery. Toyota agreed to pay one half of the repair which I do appreciate. However, I feel that I was misled by the condition of the automobile and should have had no cost for this repair. Had Quality simply sprayed the car with a hose they would have seen the water leak into the interior and this probably occured when the car was detailed. There was mold in the car along the seat cushions from the water which evidenced the length that this problem was present . As a consumer, I would never have thought to perform this option but I would assume that Quality should have. My experience with this car would greatly affect my inclination to purchase from Quality in the future. More

Searvice dept. went the extra mile a part of vehicle wash. I hadn't sweeped the interior in a couple of weeks. When I got in vehicle to leave, it looked and smelled like brand new. Way to go! wash. I hadn't sweeped the interior in a couple of weeks. When I got in vehicle to leave, it looked and smelled like brand new. Way to go! More

Service was great - Jason always ensures I will have my car serviced and out in minimum amount of time. Waiting lounge is also nice - tv, snacks, etc. All personnel at Quality are friendly and customer o car serviced and out in minimum amount of time. Waiting lounge is also nice - tv, snacks, etc. All personnel at Quality are friendly and customer oriented. More

Very happy with the whole car buying experience from Quality Imports, Matt Hunnicutt was patient and helpful throughout the whole process. They were able to match the USAA CAR buying pricing and Brandon Quality Imports, Matt Hunnicutt was patient and helpful throughout the whole process. They were able to match the USAA CAR buying pricing and Brandon Sweet was able to give me a very low APR rate on my new car. More

The customer service is outstanding and always proffessional. They all go out of their way to make sure I get the best service and prices. ALways easy to deal with. proffessional. They all go out of their way to make sure I get the best service and prices. ALways easy to deal with. More

The special tool needed to remove the timing chain cover was missing from the tool room resulting in a two day delay in completing the repair. Would suggest a review of "special tool" accountability. I was was missing from the tool room resulting in a two day delay in completing the repair. Would suggest a review of "special tool" accountability. I was however, provided a rental for those two days and was kept informed of progress. Overall, great service, that is why my family and I keep comming back, in the past 7 years we have purchased 5 new vehicles from Quality Imports. v/r James Holley More

Truly impressed with how quick everything was done. I do not care for car shopping due to the extended lengths it takes to get things done. Did not happen here and it made the event more enjoyable and easy not care for car shopping due to the extended lengths it takes to get things done. Did not happen here and it made the event more enjoyable and easy. Thanks! More