Toyota of Fort Walton Beach

They talked a disabled soldier into dropping $1000 to hold a vehicle in transit that wouldn't arrive till 2023. We found the same vehicle on the lot in Panama City. Toyota of Fort Walton Beach is keeping hold a vehicle in transit that wouldn't arrive till 2023. We found the same vehicle on the lot in Panama City. Toyota of Fort Walton Beach is keeping the deposit despite the fact that they obviously lied and tricked us. We have been loyal for many years, but the sales and service at this location will rip you off. More

My Sienna ran well, but the check engine light came on. I drove from Pensacola to Destin and then home in Niceville and made an appointment with Toyota of Fort Walton Beach. After waiting at Toyota of Fo I drove from Pensacola to Destin and then home in Niceville and made an appointment with Toyota of Fort Walton Beach. After waiting at Toyota of Fort Walton Beach almost all day on 10 August, I was told I needed a part. I was sent home by Uber and brought back early afternoon the next day because Uber does not run after 4 PM. After several more hours waiting at Toyota of FWB, my van was ready to go the evening of 11 August--after I made a four-figure payment. On 17 August at 2 pm in my garage, I started my van, which immediately quit, not to start again. I called AAA towing. We arrived at Toyota of FWB at 4:40 PM. I was told they would try to get to my van in between those with appointments the following day. Toyota Service Hours are listed as ending at 6 pm. I found my own way home. The next day, 18 August, at 1 pm, I called and was told that they had not gotten to my van yet. They would get to my van after all the appointments had been taken care of. At 5:45 pm I was called and told a gasoline hose had come off the engine and all the fumes and gasoline on the floor of my garage were from my trying to start the engine. Having had the van towed eighteen miles to Toyota on Wednesday, I was told I could pick it up Friday morning, after they reattach the hose to the engine. Full disclosure: On the second visit, Toyota of FWB did not charge the $145+ “diagnostics” fee to find the hose squirting gasoline on the floor. T of FWB did not charge for parts and labor to hook the hose back up. T of FWB did not charge the additional-profits fee. T of FWB did not reimburse the towing fee. T of FWB did not provide any gasoline. Nineteen August I noticed the radiator coolant reservoir tank was empty and added antifreeze. While driving to Freeport on Saturday, 20 August, I felt the engine fans were running too often. That Saturday night I noted antifreeze dripping from the top hose on the driver’s side at the connection with the engine. During the day on Sunday, a neighbor opened the hose clamp and pulled the hose off with the broken plastic nozzle from the engine in the end of the hose. On Monday, 22 August, the van was towed, again, this time from Freeport to T of FWB. Tuesday evening I called Toyota and was told the Toyota dealership had to order a new radiator hose for the Toyota van. The radiator hose would not arrive until Wednesday morning, 24 August. On Wednesday, at 12:40 PM, I called T of FWB and was told I could use a new thermostat. I agreed and was told T of FWB would call me back later that day. At 5:30 pm I was called and told that they needed to burp out all the air pockets and the van would not be ready until Thursday morning, 25 August. Thursday, 25 August, at 11:06 AM we received a call from T of FWB telling us the van was ready. Having towed the van to Toyota on Monday, at noon on Thursday we picked up our van. Labor was $560.33 and the additional-profit fee was $40. One radiator hose and one thermostat installed total cost was $899.50. More

I am visiting Miramar Beach from illinois. I had brake issues so I called Toyota of Fort Walton Beach and spoke with Kat. We had planned to leave to head home the next day. Kat got us in and w I had brake issues so I called Toyota of Fort Walton Beach and spoke with Kat. We had planned to leave to head home the next day. Kat got us in and was exceptional at her job. She covered and thought of every situation. I really can’t say enough positive things about Kat. Thorough, professional, efficient and very personable. Thank you for getting me on the road again. More

I purchased a used Toyota 2021 Camry. We’re in our 70s. The main feature I wanted was lane change . I asked salesman if it had lane change indicator and lane change avoiding feature. He s We’re in our 70s. The main feature I wanted was lane change . I asked salesman if it had lane change indicator and lane change avoiding feature. He said where is the button, he said there’s no way to turn it on or off ,he pointed to a spot on the mirror saying “it’s right here” there was no way to safely test this feature in test drive. The service manager offered to “ trade me out” to a different vehicle. The dealer would probably have made profit on two vehicles, and they did not have an equivalent trade in in stock. Later, I reluctantly was going to get an oil change there and called and asked for a price, “come in to service department and we’ll give you a price then. Older people be aware that you may be taken advantage of! More

Service advisor and service manager assured me that they could work on my Lotus Elise (Toyota powertrain). Their attempt at replacing the clutch/flywheel resulted in a car that was completely inoperable. could work on my Lotus Elise (Toyota powertrain). Their attempt at replacing the clutch/flywheel resulted in a car that was completely inoperable. I had to get my car towed from their dealership. I paid in full (over $2000) and no refund was offered. More

Impossible to rate the service department as I have left multiple messages to schedule an air bag recall repair, but NOONE HAS EVER CALLED ME BACK. All I get are answering machines at the service number, b multiple messages to schedule an air bag recall repair, but NOONE HAS EVER CALLED ME BACK. All I get are answering machines at the service number, but no response. It would be the last place I would purchase a vehicle as their service department apparently does not care about the customer More

Bought a car with this place in June of 2019. 20,000 miles later the engine blew up, I took it to the service department as the engine was in the process of breaking down permanently. There was a 20,000 miles later the engine blew up, I took it to the service department as the engine was in the process of breaking down permanently. There was an audible metal shaving noise coming from the engine and the engine would cut off while I was driving with a message that said, “power steering failure.” When I told the service department worker, Lloyd, about what was going on they said, “Okay we have looked at it; everything is fine. You’re good to go - there are no codes.” I explained to him that the noise coming from the engine is not normal and that I’m not driving that car home. So they reluctantly said, “okay we will look at it.” I sat around for 8 hours waiting on results and they finally came out to said they don’t know what’s going on and they need to send a Toyota Tech. After telling the service manager Pete, “I need a ride to base in the morning for work - may I have a rental?” He stated that he would give me the keys and I could just drive my car that the engine was about to blow up in. After the Toyota tech came out they stated they weren’t replacing the engine under warranty because I was “racing a 2020 Toyota Corolla and racing voids the warranty.” I asked them to explain that and they couldn’t. They just handed me a sheet of paper showing where the pedal position sensor tripped a code to the computer. The sensor tripped 169 times for over revving, the first example of it tripping I was going 32 mph at 2300 RPM. So if you buy a Toyota, please do not go over 2300 RPM or it may void your warranty. I read the manual and the warranty and saw nowhere where it stated that was over revving. (While all of this is going on the people of Toyota FWB sat me down to explain to me that this vehicle was a lost cause and the only remedy would be to buy a new car. They obviously did not want to do the warranty work on the engine). Being a mechanic in the military, I know that cars have rev limiters in them to remove the possibility of over revving. I asked if my rev limiter had gone bad or if they troubleshot it; to which they told me to xxxx off basically. This is probably the most unprofessional service department I have ever seen and I firmly believe they should not have jobs. Pete told me to call the regional manager and I did just that. She was obviously upset that Pete gave me her number and was wondering why he would even do that in the first place. They also took the car apart, found out the wrong information, the tech didn’t even know what the part was called then gave it back to me. When Toyota of Fort Walton Beach gave the car back, they threw the oil pan, and all the plastic xxxx all over these new cars, into the back seat with oil all over them. They told me to put it back together and that I’m “lucky” I am not being charged by them for the “diagnostic work”. I got it towed to Bob Tyler Toyota Pensacola to get a second opinion and everyone there agreed that Toyota of Fort Walton Beach was doing us dirty because they don’t want to do warranty work. They tried to help us out as much as they could but in the state the Fort Walton Beach store had left my car in, they were not able to diagnose it. 6 months later and now the car is running again, it was taken to an old retired Toyota Tech and he said that these engines suck nowadays. He also said that he easily found out the reason why the engine was going to total itself; the crankshaft was pushing itself into the flywheel. So in one week this retired mechanic took the time to find out what was actually wrong with the car. The engine was about $7,000 to replace and I have documentation and the old motor to prove everything I’ve stated in this review. Toyota of Fort Walton Beach is not military friendly at all as they refused to give me a rental during all this to help me to base. They are unprofessional and have caused my family a lot of hardships. All they care about is that they have their money. More

I got my first car in this Location . And Jessa help me and did excellent service. She was so patient helping me getting my own car . Thank you Jessa! Keep up the good work . and did excellent service. She was so patient helping me getting my own car . Thank you Jessa! Keep up the good work . More

Very user friendly and fair. Positive buying experience. I will likely return in the future. I will likely return in the future. More

Great experience with associate Jesus Wolford. I live in another city and she delivered my Venza & took my trade. She explained all the features and my car had a full tank of gas! Jesus is knowledgeable a another city and she delivered my Venza & took my trade. She explained all the features and my car had a full tank of gas! Jesus is knowledgeable abd professional, I will definitely be a return customer. More